Solved: Unable to add local bank account - Page 25

Ruiyu L · ‎04-22-2022

Hi,

I am a freelancer from Canada. I can't enter my local bank information to get paid. When I try to enter the institution number and transit number, it didn't gave me the option to go to next page. I checked my bank information for many times, and I am pretty sure everything is right! Please help me to set-up my payment detail.

Thanks,

Ruiyu

Luiggi R · ‎09-15-2022

Hi Gulnihal,

We’ve designed the process of Adding a Direct to Local Bank payment method to be as straightforward as possible. To add your bank account:

Go to Settings › Get Paid
Click Add Method
Click the Set Up button for your chosen method
Enter your bank account details, including bank codes
Choose a payment schedule and click Next

Important things to know:

For security reasons, your new payment method will become active in three days.
Check that the name on your bank account matches your verified name on Upwork. If your payment method was flagged for a name mismatch, please contact support to resolve the issue or add a new payment method.
You should also contact your bank if you're not sure you have the correct information, or if you received an error when you tried to enter it into our system.
Upwork charges $0.99 per Direct to Local Bank withdrawal. Any additional restrictions, timing regulations, and fees vary depending on your bank.
Be sure that you enter your bank information, including bank codes, correctly. We want you to get your money on schedule and any errors could result in a failed transfer or delay. If you've exceeded the character limit on the Name on Account field, please contact your bank to get an appropriate abbreviation.
- Since some banks aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case, you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the bank code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.

Update:

Hi all,

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~Andrea

View solution in original post

Zobiya A · ‎10-11-2022

My issue still persists, I contacted upwork support, they have confirmed
the issue arises from my bank side, you should try to connect with your
bank as well, but first contact upwork support.

Tejwant S · ‎10-12-2022

okay thank you. I will contact them.

Bhavya J S · ‎01-28-2022

Hii Soma, I know why this error face, because you are an Indian and you have to first activate your international transaction first from your bank account.

Suppose your bank account was in SBI bank then you have to first activate your international transaction first then after you will verify your bank account successfully.

I hope this work

Abhijeet S · ‎06-01-2022

I did activate my international transactions from SBI. Still showing the same message

"Your bank was unable to verify your information. Please contact them and try again."

Akshay S · ‎07-01-2023

Hi Abhijeet , can you tell me how you solved this issue , my international payment is actiavted , still m not able to do payments using VISA Debit card. Please help

Pradeep H · ‎07-02-2023

Hi Akshay,

I am sorry to hear about the issue with making payment using your VISA Debit card. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

Katherine M · ‎06-01-2022

my name is mistyped in verified name so my payment method was deactivated.

Avery O · ‎06-01-2022

Hi Katherine,

It looks like you just added your payment method to your account. Please know that this is working as designed, and the team will need to verify your payment method against your account information. They should be done with this within 48-hours. If more information is required from you, they will reach out to you directly.

If this doesn't get resolved within 48-hours, you can come back here or reach out to our Customer Support Team directly to be assisted further.

~ Avery

Abu Adil K · ‎06-04-2022

I am having the same problem since a month.

I have visited to bank many times to resolve the issue and they did everything they could do but still having same problem.

I have attached the screenshot of message I got whenever I tried to pay.

Please help as soon as possible.

I am stuck and want to buy connects.

Please assist.

Thanks

Annie Jane B · ‎06-04-2022

Hi Abu,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

~ AJ

Gaurav B · ‎06-16-2022

i have verifed my card but cant see it as a payment method

Andrea G · ‎06-16-2022

Hi Gaurav,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea

Nizar A · ‎06-30-2022

I am also facing the same issue. what solution did you find?

Pradeep H · ‎06-30-2022

Hi Nizar,

Thank you for your message. I see that you have already added a payment method to your Upwork account. If you are trying to add a new payment method, please contact your bank to verify your details and try again.

Thank you,

Pradeep

Tulika T · ‎07-27-2022

Yes,I am facing the same problem...help me out please

Nikola S · ‎07-27-2022

Hi Tulika,

Thank you for reaching out to us. Could you please share a screenshot from your end so that we can check and assist you accordingly?

~ Nikola

Dominic X · ‎07-31-2022

When I try to Buy connects, I'm facing the same issue. Can anyone help me on this?

Pradeep H · ‎08-01-2022

Hi Dominic,

Thank you for your message. I see that you have already managed to purchase Connects today.

Thank you,

Pradeep

Siddharth G · ‎08-08-2022

I'm facing the same issue.

I added the card details, but it says: "Your bank was unable to verify your information. Please contact them and try again."

Nikola S · ‎08-08-2022

Hi Siddharth,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

Pooja K · ‎08-13-2022

I am Unable to Verify my Bank Account on Upwork. After entering all the bank details the information is showing "Your bank was unable to verify your information". Please contact them and try again.

Luiggi R · ‎08-13-2022

Hi Pooja,

I can see that you've already raised a ticket with the Customer Support team. Kindly allow more time for them to review your case and assist you further.

~ Luiggi

Nikola S · ‎08-24-2022

I am facing the are issue right now. tell me the solution please. thank you

**Edited for Community Guidelines**

Nikola S · ‎08-24-2022

Hi Nizar,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

Vikas K · ‎11-07-2022

"Your bank was unable to verify your information. Please contact them and try again."

Hi; I also try to add my credit card. But, I am also facing the above error message. I have already activated the international usage in my Visa credit card.

team@upwork; please help me.