Apr 22, 2022 01:34:13 AM by Ruiyu L
Hi,
I am a freelancer from Canada. I can't enter my local bank information to get paid. When I try to enter the institution number and transit number, it didn't gave me the option to go to next page. I checked my bank information for many times, and I am pretty sure everything is right! Please help me to set-up my payment detail.
Thanks,
Ruiyu
Solved! Go to Solution.
Sep 15, 2022 08:55:04 AM Edited Aug 31, 2023 06:29:19 AM by Andrea G
Hi Gulnihal,
We’ve designed the process of Adding a Direct to Local Bank payment method to be as straightforward as possible. To add your bank account:
Important things to know:
Oct 11, 2022 10:56:39 AM by Zobiya A
Jan 28, 2022 05:22:35 AM by Bhavya J S
Hii Soma, I know why this error face, because you are an Indian and you have to first activate your international transaction first from your bank account.
Suppose your bank account was in SBI bank then you have to first activate your international transaction first then after you will verify your bank account successfully.
I hope this work
Jun 1, 2022 09:29:40 AM by Abhijeet S
I did activate my international transactions from SBI. Still showing the same message
"Your bank was unable to verify your information. Please contact them and try again."
Jul 1, 2023 10:01:35 PM by Akshay S
Hi Abhijeet , can you tell me how you solved this issue , my international payment is actiavted , still m not able to do payments using VISA Debit card. Please help
Jul 2, 2023 01:20:36 AM by Pradeep H
Hi Akshay,
I am sorry to hear about the issue with making payment using your VISA Debit card. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Jun 1, 2022 07:44:15 PM by Katherine M
my name is mistyped in verified name so my payment method was deactivated.
Jun 1, 2022 08:23:49 PM by Avery O
Hi Katherine,
It looks like you just added your payment method to your account. Please know that this is working as designed, and the team will need to verify your payment method against your account information. They should be done with this within 48-hours. If more information is required from you, they will reach out to you directly.
If this doesn't get resolved within 48-hours, you can come back here or reach out to our Customer Support Team directly to be assisted further.
Jun 4, 2022 06:10:55 AM by Abu Adil K
I am having the same problem since a month.
I have visited to bank many times to resolve the issue and they did everything they could do but still having same problem.
I have attached the screenshot of message I got whenever I tried to pay.
Please help as soon as possible.
I am stuck and want to buy connects.
Please assist.
Thanks
Jun 4, 2022 09:59:56 AM by Annie Jane B
Hi Abu,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jun 16, 2022 10:34:54 AM by Andrea G
Hi Gaurav,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jun 30, 2022 07:32:22 PM by Pradeep H
Hi Nizar,
Thank you for your message. I see that you have already added a payment method to your Upwork account. If you are trying to add a new payment method, please contact your bank to verify your details and try again.
Thank you,
Pradeep
Jul 27, 2022 09:35:56 AM by Nikola S
Hi Tulika,
Thank you for reaching out to us. Could you please share a screenshot from your end so that we can check and assist you accordingly?
Jul 31, 2022 11:35:54 PM Edited Jul 31, 2022 11:36:14 PM by Dominic X
When I try to Buy connects, I'm facing the same issue. Can anyone help me on this?
Aug 1, 2022 03:06:46 AM by Pradeep H
Hi Dominic,
Thank you for your message. I see that you have already managed to purchase Connects today.
Thank you,
Pradeep
Aug 8, 2022 03:59:40 AM by Siddharth G
I'm facing the same issue.
I added the card details, but it says: "Your bank was unable to verify your information. Please contact them and try again."
Aug 13, 2022 06:09:17 AM by Pooja K
I am Unable to Verify my Bank Account on Upwork. After entering all the bank details the information is showing "Your bank was unable to verify your information". Please contact them and try again.
Aug 24, 2022 08:17:36 AM Edited Aug 24, 2022 10:09:18 AM by Nikola S
I am facing the are issue right now. tell me the solution please. thank you
**Edited for Community Guidelines**
Nov 7, 2022 12:40:08 AM by Vikas K
"Your bank was unable to verify your information. Please contact them and try again."
Hi; I also try to add my credit card. But, I am also facing the above error message. I have already activated the international usage in my Visa credit card.
team@upwork; please help me.
Nov 7, 2022 01:58:12 AM by Pradeep H
Hi Vikas,
Thank you for your message. I see that you have already added your card on the account now. Let us know if you need further assistance.
Thank you,
Pradeep
Jul 22, 2023 05:17:02 AM by Jitender S
I am facing the same issue. I tried connecting with the upwork support but everytime they failed to resolve this issue.
I also tried to contact my bank, they said all is ok from their end.
Fully frustrated! 👎
Jul 22, 2023 09:30:09 AM by Annie Jane B
Hi Jitender,
I'm sorry to hear that you're not satisfied with the response you got from the support team. In general, the authorization to release funds and approve purchases comes from your bank that's why we advise you to contact them and double-check everything on their end. If the issue persists, you can respond to your support ticket to reopen it and our support team will be more than happy to continue where you left off.
Sep 15, 2023 04:16:25 AM Edited Sep 15, 2023 04:18:01 AM by Mishkat J
Your bank was unable to verify your information. Please contact them and try again.
i am unable to verify your information. Please contact them and try again. please solve this problem as soon as possible
Sep 15, 2023 05:08:59 AM by Luiggi R
Hi Mishkat,
I'm sorry you're having trouble adding your bank account. Please get in touch with your bank to confirm if everything is ok on their end. Otherwise, don't hesitate to reach back to us after you've contacted them so we can assist you further if the problem persists.
Jan 28, 2024 09:18:46 PM Edited Jan 28, 2024 09:19:41 PM by Nikunj G
Respected Manager,
I'm facing the same issue.
can you please help me?
- Nikunj
Jan 28, 2024 11:08:55 PM by Pradeep H
Hi Nikunj,
Thank you for your message. Please contact your bank to verify the payment details you are trying to add to your Upwork account. Once you have done that, you can try to add it again to your account.
- Pradeep
Mar 20, 2024 08:16:25 PM by Khyati K
I have been trying to connect with my local bank and every time they say that the IFSC code is wrong and that the bank is not found. I have already checked everything and have gone through all the articles. My code is correct.
Please solve this problem Upwork.
Mar 21, 2024 02:11:59 AM by Joanne P
Hi Khyati,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 21, 2024 09:25:43 PM by Glory S
Team,
I am new to this platform and I have registered my company and everything is fine. When I tried to enter my bank IFSC, it says code does not exists. I am entering the IFSC code: ICI0002410. This my Current Account IFSC Code and if you check Bank Site it is correct, but in Upwork it says code does not exists.
I tried to enter the IFSC of my personal Account and it is picking up the bank easily.
Is there a system that I cannot configure Current Account with Upwork. Please guide me. Thanks
Mar 22, 2024 12:38:48 AM by Joanne P
Hi Glory,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Mar 22, 2024 04:39:03 PM by Abdelrahman Mohame W
I added my Bank Account Lately and verified my Id , but it still says inactive , been 3-4 days so far and my tax forums are already been filled
Not sure what is left to do so it becomes active
And Thanks in advance
Mar 22, 2024 07:49:59 PM by Joanne P
Hi Abdelrahman,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Mar 31, 2024 08:38:40 AM by Aly Mei L
I can't seem to add my Singpapore bank account numbers - saying it's invalid or something. Both banks I tried adding are very big common banks in Singapore. Can someone help ?
Mar 31, 2024 12:38:15 PM by Joanne P
Hi Aly Mei,
To add your bank information, please follow the steps below:
You can also check this help article for more information. If you still encounter issues adding your payment method, please let us know.