Unable to add/use payment method

[hassanwaqar71]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[ArjayM]

Hi Ngu,

Thank you for your response and confirmation. I've converted your post into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[fddc5fef]

First milestone payment went through no issue, second was unsuccessful with this error message: Sorry, something went wrong on our end. Please refresh the page and try again. 

I contacted support and followed EVERY suggestion; Deleted and readded card, refreshed the page, restarted my computer for connectivity issues, contacted our banking institution that relayed they had not flagged the payment, tried another card and got the same error. 

I am conviced the issue is on UpWorks end but supprt just tells me to jump through the same hoops. 

We are US based and our hiree is UAE based, I dont know if thats the issue but our compnay card is being used as we speak on other projects with no issue. 

Please, any information or assistance is greatly appreciated. 

We cannot afford to halt development and it isnt fair to our developer. 

[ArjayM]

Hi Hero,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

[04ae3734]

I can't make the payment with my card.

[AndreaG]

Hi Thang,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[f91e5f11]

my billig method was declined but payment was deducted from my account. plz find attached screen shot of my ban detail.

[ArjayM]

Hi Jaber,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

[acd0388b]

Hi. I tried to connect my paypal account to upwork but it says that it can not verify my account. I used the link provided to paypal but when I use it I get this message on paypal:  This article doesn't exist or has been unpublished.

I do not know what to do, please advise.

Thanks

[759e32fa]

Hi there,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[a89b2c1e]

Hi Annie,

Hope you could help me on this. Charged failed, not able to hire Freelance. Still, I was charged twice of the contract even though my contract is failed due to payment. Below you can see the money is literally withdrawn twice from my bank at the end even though the contract is failed.

Thanks

Brian

Br,

[ArjayM]

Hi Khanghuy,

Thank you for reaching out to us. It looks like the charge on your credit card keeps getting declined. Please ensure your card is set up to make international payments and has sufficient funds to complete the funding. Please get in touch with your card-issuing bank for more information about the specific charge decline.

I can also see that you've raised a ticket about your concern. Don't hesitate to update your ticket here if you have questions or need further assistance with the case. The team will surely assist you accordingly.

[55066258]

Hey guys, I don't understand this. Yesterday it worked, today it says "Sorry, we couldn't charge the billing method you selected. Please try a different one." Could you please help me?

[ArjayM]

Hi Islam,

I checked your account and can confirm that the charge was declined on our end. Please check with your bank for more information on why the payment was declined. In the meantime, please use an alternative billing method to be able to fund your projects on Upwork.

[b2935bbc]

I've been having trouble with my billing method for a while now.
I've reached out to support but haven't heard back in four days.
I need help.

[759e32fa]

Hi Precious,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[f66c613a]

Tried both Paypal and Visa, always tells me charge failed.

[p_warren_calvert]

 Because your profile is no longer available.  Likely deleted for violation of terms and conditions of Upwork?  

[f66c613a]

I can still message people on the website, so I don't think it's deleted. For what reason should they delete it in the first place? I've done nothing except message people and now that I've found someone, I can't even hire them. 

[p_warren_calvert]

Simon, I have no idea why they would make your profile unavailable. Perhaps you don't meet the standards of Upwork's TOC.  Here's a screenshot when I attempt to view your profile.  

[f66c613a]

That is very weird, I can click on my own profile. Thanks for your input though.

[p_warren_calvert]

Simon, if you are a freelancer, you can't hire anyone. The client must hire you.  In addition, I note that you have no profile picture, so perhaps your profile settings are not completed to the satisfaction of Upwork.  Have you done an identity verification?  Uploaded documents required? Provided a verifiable address in your account?  You may still be able to see your profile, but no one else can until you have all the information required for your account to be valid submitted to Upwork. 

[ArjayM]

Hi Simon,

I checked your account, and your card-issuing bank has declined the transactions. You may contact your card-issuing bank for more information about the charge decline. You may also consider using a different Billing Method.

If you're still experiencing issues after checking with your bank, you may continue coordinating with our support team through the support ticket you've raised here. The team will surely assist you accordingly.

[24a970a6]

I originally linked a debit card to pay freelancers for jobs; the first one or two worked fine, but then my bank put a hold on the card because it did not recognize the charges. I resolved the hold with my bank, but Upwork is still rejecting the charges. Additionally, I tried adding my CashApp card instead, but Upwork is now declining those charges as well. Please open all doors to allow me to make payments. 

[ArjayM]

Hi Xander,

I checked your account and can also confirm that the transactions have been declined. Generally, this happens when the bank keeps declining transactions you’re attempting on your card. Please get in touch with your card-issuing bank for more information about the specific charge decline. In the meantime, please use an alternative billing method to be able to fund your projects on Upwork.

[emmonsron]

I have the same issue. Just got a replacement Mastercard but get this message unable to authorize your card. How can I resolve this problem?