Unable to add/use payment method

[#1]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[#2]

Hi Ronald,

Thank you for reaching out to us. Generally, this happens when the transactions you’re attempting on your card keep being declined by the bank. Could you please contact your card-issuing bank for more information about the specific charge decline? If they confirmed everything is working well on their end but the issue still persists, please let us know.

[#3]

I hope everyone is having a productive day! I am facing an issue on Upwork that's been quite frustrating, and I was hoping someone in our wonderful community could offer some guidance.

The problem is that I have an active card with sufficient funds to cover my transactions on Upwork, yet every time I try to make a payment, it shows "Charge Failed." I have also attempted to use PayPal, and while I have enough balance in my PayPal account, I still can't seem to hire a freelancer through the platform.

I have confirmed that both my card and PayPal account are in good standing and functional. Additionally, I can send and receive money via PayPal without any issues, so it seems to be specifically related to Upwork transactions.

Has anyone encountered a similar issue before or knows how to resolve this? I would greatly appreciate any insights or advice you can provide.

To clarify, I have already tried the following troubleshooting steps:

1. Ensured my card and PayPal account are valid and have enough balance.
2. Cleared cache and cookies on my browser to rule out any technical glitches.
3. Contacted Upwork support, but the response is still pending.

If anyone has found a solution to this problem or has any suggestions, please share them here. Your input might be the key to getting back to smooth transactions on Upwork!

Thank you all for being such a supportive community, and I'm looking forward to hearing your thoughts.

Best regards

[#4]

Hi Benjamin,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#5]

Earlier today the upwork site rejected a us$25
payment I tried to do, due to fact my card didn't
have enough available $. Since then I deposited
more $ into my card and double checked my card
has funds. My card definitely has funds now!

Unfortunately the upwork site still refuses to
process my payment. When I experienced this
several months ago, upwork was able to help
resolve this. But I'm currently unable to
reach an Upwork Support agent. Frustrating,
hoping someone can help resolve this asap
as I'd like to create a us$25 milestone.

[#6]

Hi Grant,

Thank you for reaching out and I'm sorry to learn that you're having trouble processing a payment. I checked your account and it looks like the transaction has been declined by your card-issuing bank. You may contact your card-issuing bank for more information about the specific charge decline. In the meantime, you may consider using an alternative billing method to be able to fund your projects on Upwork.

[#7]

my payment Paypal Recent charge failed.

When I wanted to hire a freelancer, why my PayPal Recent charge failed. Can you help me complete the process? So that the project can run on time.

Thaks 

**Edited for Community Guidelines**

[#8]

Hi Adam,

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.

[#9]

i get the same issue, says "We are sorry but we cannot setup PayPal as your payment method because it is not verified. Please verify your PayPal account or add a payment card."

but in my paypal account, my card is already verified i don't know where's the problem. Can someone help me?

[#10]

Hi Peter,

I am sorry to hear about the challenges while trying to add Paypal details to your Upwork account. I recommend that you contact PayPal directly for assistance with your account. If you are still having trouble after contacting PayPal, please feel free to reach out for further assistance. 

Thank you,

Pradeep

[#11]

I have talked to my bank/card provider, they said, they haven’t done anything, it is fault from your side

[#12]

Also bot service is very disappointing, they cannot solve any issues

[#13]

Hi Mohammed,

I am sorry to hear about the issue while using your card. I checked your account and I can confirm that we were able to charge your card successfully. Feel free to message us if you need further assistance.

Thank you,

Pradeep

[#14]

i'am client i want to hiring a freelancer to work my Job.
when I fund contract & hire my primary billing method (Recent charge failed).

while the balance on my PayPal account is more than enough.
And a statement on the my paypal account "the paymant is rejected"

Can you help me, so that my work can keep going according to the scedule?

**Edited for Community Guidelines**

[#15]

Hi Anny,

I apologize for the inconvenience you are experiencing. It sounds like you are having trouble with your primary billing method. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here.

Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

[#16]

hello, Anyone can help me with my problem? 
Until now I still can't  (Recent charge failed).

i'am client i want to hiring a freelancer to work my Job.
when I fund contract & hire my primary billing method (Recent charge failed).

while the balance on my PayPal account is more than enough.
And a statement on the my paypal account "the paymant is rejected"

Can you help me, so that my work can keep going according to the scedule?

**Edited for community guidelines**

[#17]

Hi Anny Fatimatush,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[#18]

Hey guys, I'm trying to hire a freelancer for my jobsl but each time I try I get this message "Sorry, we couldn't charge the billing method you selected. Please try a different one." Could you please help me?

[#19]

Hi Efalefa,

Thank you for reaching out to us. I checked your account and it looks like the transaction has been declined by your card-issuing bank. You may contact your card-issuing bank for more information about the specific charge decline. In the meantime, you may consider using an alternative billing method to be able to fund your projects on Upwork.

[#20]

hi,

i have to make an offer to a freelancer for him to start the job, when it comes to payment it always fails. i tried two different payment methods, but in vain and i got this message.

Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.

this is my first time hiring on upwork, appreciating any help.

[#21]

Hi Youn,

In general, this happens when the bank keeps declining transactions you’re attempting on your card. I've converted your post into a support ticket to give your report the attention it deserves. Rest assured that one of our agents will contact you here with further assistance. 

In the meantime, could you please contact your card-issuing bank for more information about the specific charge decline? You may include all the information you can gather from the bank on the ticket so that the team can assist you accordingly and more efficiently.

[#22]

Hello, 

For some reason Upwork isn't accepting our credit card because it's saying the details don't match. I tried adding both the company name and also my first and last name (as a registered signatory). Please can you help?

Claire

[#23]

Hi Claire,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#24]

Hello everyone, I tried hiring 2 freelancers multiple times and Upwork declined the charges. I do not know what is causing that. I even changed from credit to debit card, all to no avail.

Can someone from support help me?

[#25]

Hi Eloi,

Thank you for reaching out to us. It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Please contact your card-issuing bank for more information about the specific charge decline.

[#26]

Hi Arjay,

I contacted my bank and they informed me they don't see anything wrong with my account on their end. I tried both my debit and credit card and non goes through but before my debit was working fine when hiring freelancers. Let me know if there is something else I can do to fix this.

~ Eloi