Unable to add/use payment method

[hassanwaqar71]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[c885d4bc]

I have also tried 5 different payment methods. all to no avail. I do not believe that it is a bank issue...

[NikolaS]

Hi Conan, 

I checked and it looks like you already communicated with our team via a support ticket. Could you please clarify if you need further assistance? 

[c885d4bc]

i do still need assistance, it has been a more than a day now that I have been unable to make a payment. this needs to be fixed. please reach out to me when you have any news.

[c885d4bc]

i want to add, that i have since spoken to 3 more customer service individuals and tried 5 more payment methods.

none of which have worked

[LuiggiR]

Hi Conan,

I'm sorry you're still having trouble making a payment. Please keep coordinating with the team via the support ticket you already have with them; they'll continue to assist you further. 

[06644d81]

Hi Conan, have you found the solution? As I've got the same issue

[0a6144f0]

Some strange things are happening  with my payment. I can not hire a frelancer, and i`m getting an error "Sorry, we couldn't charge the billing method you selected. Please try a different one". I tried adding other  bank cards, but the result is the same. I have contacted my local bank, but they said that canceling of payment happens on the Upwork side. Money are withdrawn from my account but then Upwork sends them back and dispaying me this error. Please advice  

[ArjayM]

Hi Sophie,

Thank you for reaching out, and I'm sorry if you're having trouble processing payments through your billing method on file. In general, this happens when the bank keeps declining transactions you're attempting on your card. Kindly contact your card-issuing bank to inquire about the specific charge decline. If the issue persists afterward, we'll be happy to assist.

Looking forward to your confirmation.

[06644d81]

Hi, did you find the solution as I got the same issue?

[b98e9c8f]

I am receiving the error "Sorry, we couldn't charge the billing method you selected. Please try a different one".

It's weird, because it worked earlier today multiple times. tried using cards from two different banks and both confirmed that it should work and there is no block on their end. One of them detected it as fraud, and I authorized Upwork - they told me going forward it shouldn't be an issue. Still didn't work. Tried the other bank, they didn't even detect it as fraud and it still didn't work there either. Both banks advise it should work.

Can someone please help? The issue has to be on Upwork's side.

EDIT: I have also tried it on Paypal, still not accepted. The payment was through Paypal itself, using money on the account (not through a bank). Stilll didn't work.

[06644d81]

Did you find a solution?

[ab4ab7b5]

Dears,

I have  a stucking problem , HSBC usualy cheks with the customers when they do the first payment, Yesterday I made a payment with  Card and went ok, because HSBC puts hold on the card and I didn't reply to their mobile call, Upwork disables my account and said it will take two days which is strange and long period. 

I called the Bank and it is ok, and returned to my upwork account and said wait an email which didn't arrive till now (2 Hours after my trila) to send me ID to check the credit card.

I tried to get support and send my ID to accelerate the solution but I got shocked, There is no communcation way to them except that AI which answerd I don't have a solution for your problem.

Canany body from upwork help me , by giving me an email to attach my ID to solve the issue and not to wait two business days.

Best regards

Mohamed Elshandidy

Mostafa Elshandidy

[759e32fa]

Hi Mohamed,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[adb51a06]

Hello!
I have a problem - from one device (laptop) I can hire an employee and the payment will go through, the card is suitable.

From another laptop in the same account I get an error when hiring a person (attaching a photo)

How can I fix this?

**Edited for Community Guidelines**

[NikolaS]

Hi Alex, 

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[296ce17a]

I had an issue when I tried to hire a freelancer. Money was deducted, an error occurred, and then the money was refunded. I tried again, but encountered the same error. I decided to remove and add a new payment method, but the money was not refunded this time. I tried again, but the money still wasn't refunded.

**Edited for Community Guidelines**

[296ce17a]

The most interesting thing is that when I tried to create a support ticket, the page just loaded blank.
https://support.upwork.com/hc/en-us/requests/new?ticket_form_id=3964

[b091171c]

Same issue here. Couldn't fund new milestone.

[ArjayM]

Hi Denys and Xingchi,

I checked and confirmed that these transactions you're trying to process have been declined. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Kindly contact your card-issuing bank to inquire about the specific charge decline. If the issue persists afterward, we'll be happy to assist. 

We look forward to your confirmation.

[296ce17a]

When the payment was made, there were no errors, the funds were deducted from the account and are now awaiting confirmation of payment from the recipient, i.e. from Upwork, as the payment is not made through a terminal, so the funds first go into reserve.

[0b8ff3aa]

Did anyone ever solve this issue of declining bank for you?  I can pay one Freelance but not another.  

[b98e9c8f]

Hi,

My payments will not process. I have tried with credit cards using two different banks. I have contacted both banks - they are telling me there is NO ISSUE on their side and the payment should work fine. Please help me with this.

[ArjayM]

Hi J H,

I'm sorry to learn that you're having difficulties processing a payment using your billing method. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist you further.

[5b38d11d]

I am a client from india. As i am hiring a freelancer and creating milestone & adding funds. It shows this:

I am trying from last 2 weeks, but the issue remains same. I also changed the payment methods, but nothing works. Please suggest me the best solution, so that i can fix this issue. Thanks

[PradeepH]

Hello Kashmir,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep