Unable to add/use payment method

[#1]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[#2]

Just want to say I am available and in need of the work I can be reached at a hampton1077@gmail.com. thank you for your time and have a beautiful day

[#3]

Fast sollution: use Paypal. It works good in many cases.

Slow: contact support to check whats wrong with your card.

What is $10 Markeplace fee? I didnt saw it before. New fee for clients added?

[#4]

I've already tried using another bank card, but no luck - same issue. Any idea what's going on? This project is super important to me right now, so any help ASAP would be awesome. 

[#5]

 Hi,

I tried to hire someone. My card was charged twice but i received no booking or confirmation of payment.

PLEASE HELP

[#6]

same here ! i was chared twice , once the offer was rejected and the other i was charged but there was't a contract yet !!

[#7]

Hi Lulu,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with your billing concerns.

[#8]

chatbot is useless

unable to create tickets, what sort of platform is this

[#9]

Hi Daniel,

I looked closely, and It appears your bank is declining the transaction you're trying to process. Have you tried contacting your card-issuing bank for more information about these transactions? Additionally, please click on my name and send me a PM with screenshots of the charges you're referring to. We'll surely have that reviewed and assist you accordingly.

[#10]

Hello I was tring to hire one freelancer and I clicked "Fund  Contact and Hire" button and the money deduced from my card and upwork sent it back to my account for some reason.

[#11]

Hi Yared,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#12]

I'm trying to make a payment and it's not allowing me. I getting the following error: ''Unfortunately your browser or extensions are preventing us from updating your payment information. Please try to change browser or disable all browser extensions''. I have tried to use the clean install browser (no extensions) and try from different browsers from the PC laptop and also used the incognito browser nothing is working 

Please respond and find a solution

Greetings, we are waiting for the latest update.

[#13]

Hi Chris,

I'm sorry you're having difficulties processing payments from your account. I've escalated this report to a support ticket to give it the attention it deserves. Rest assured that one of the team members will reach out on this page with more information and further assistance in resolving the issue.

[#14]

I'm trying to hire a freelancer, but I'm getting the following error:

Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support.

I entered all Master card information correctly.
I deposited $100 onto my Master Card.
I ask for your help.

**Edited for Community Guidelines**

[#15]

Hi Mykhailo,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#16]

Hello

I am going to hire a freelancer.

but couldn't charge the billing method I selected.

This problem has occurred before and has occurred again.

I hope you resolve this quickly.

I have attached an image.

**Edited for Community Guidelines**

[#17]

Hi Mykhailo,

I'm sorry to learn this is happening to you again. Since a support ticket was already created to help you with this issue, you can reply to the ticket directly with this information. This will automatically reopen it, and once the next available agent gets your ticket in their queue, they'll contact you to assist you further. 

[#18]

I used to use wise card to pay, but upwork fails to accept wise card payments.

And there is no way to solve this problem with chatbot, in addition, I couldn't submit a ticket.

Please reach out to me and help me to solve this problem.

Many thanks.

[#19]

Hi Elson,

I'm sorry you're having difficulties setting up a contract with your cards as a billing method. Generally, this happens when the bank keeps declining transactions you're attempting on your card. Kindly contact your card-issuing bank to inquire about the specific charge decline. If the issue persists afterward, we'll be happy to assist.

For more details about these billing method options, you may visit this help article.

[#20]

Thanks for your reply. I've tried to contact my card-issuing bank, but there is no issue.

Seems like there is platform issue, could you kindly help me to resolve this?

[#21]

I tried to fulfill a contract from a freelancer but kept receiving the following two error messages when trying to process payment:

• “Unfortunately your browser or extension are preventing us from updating payment information. Please try to change browser or disable all browser extensions”.
• "Payment disabled"

Disabling all browser extensions and using different browsers (Safari and Chrome) did not work. Chat Support was not helpful. Though it looks like the payment was unsuccessful and the contract status is not updating, my credit card has been charged multiple times.

Please create a support ticket and assign a support agent to follow up on this issue urgently.

[#22]

Hi Naomi,

I'm sorry for the trouble you had. I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[#23]

how do i fix this?? 

[#24]

Hi Patrisha,

I'm sorry to learn you're experiencing this. Could you please contact your card issuing bank about the specific decline error if you haven't already? If the problem persists after that, let us know so we can assist you further. 

[#25]

Thank you.
I received these message several times and all information are correct.
So, I have already tried with several cards, but I have the same issue as yet.
I'd be happy if you help me.

Thank you.

[#26]

Hi Dawar,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep