Unable to add/use payment method

[#1]

i am not able to pay for jobs with my visa card from Ghana. The final confirm and pay button remains grey and doesnt allow for payment to be made.

any help?

[#2]

Hi Safa,

I am sorry to hear about the inconvenience you experienced while verifying the client's billing method. I will be happy to guide you through this process.

Since the issue is related to the client's account, I can't access it from this post. Therefore, I recommend you to encourage the account holder to contact us directly. By doing so, we will be able to check the exact issue faced by them on the account and provide them with the necessary assistance to address it. 

To access our support services, please share these steps with your client:

1. Navigate to the Help Center’s navigation bar and select the “Contact Support” option.

2. Choose the “Chat with Upwork” option to initiate a conversation with our chatbot.

3. Type in a question or topic and click “Send.”

The chatbot will provide relevant articles related to your question. We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.

- Pradeep

[#3]

Tried all payment options. Checked with the bank and there are no transactions declined. The issue seems to be with upwork. Need help resolving this. Blocked on payment. 

[#4]

Hi Aadhavan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#5]

Spoiler

I am trying to hire a freelancer and I have tried two methods of payment and they did not go through on Upwork. It asked me to contact support meanwhile my card has been debited.

[#6]

Hi Ugochukwu,

I checked your account and it appears that a card has been successfully linked to your Upwork account. Should you require further support or have any additional queries, please don't hesitate to reach out to us.

- Pradeep

[#7]

I recently hire a freelandcer but I cannot pay him as I keeo getting an error message from upwork where it failes to add my funds to the job post.

[#8]

Hi Francisco,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#9]

Perfect.

[#10]

I am encountering an issue with hiring a new freelancer. The cards I am attempting to use have been previously utilized on Upwork. But now they are being rejected.

**Edited for Community Guidelines**

[#11]

Hello Hasibul,

I see that you recently raised a support ticket regarding your concern. One of our agents has contacted you with more information and to continue assisting. 

[#12]

Since last week, I've been unable to hire a freelancer. Whenever I try to process the payment, the platform indicates there's an issue and advises me to contact support.

Unfortunately, support has been no help. I've been stuck with this problem for a week now and am wondering if anyone else is experiencing the same issue.

What do you recomend I should do?

 

 

 

 

[#13]

Have you already tried a different payment method?

[#14]

Yes, even throught paypal and it did not work.

[#15]

Did support provide you with what was causing the error?  You can try logging in via incognito mode or a different browser and try it that way and see if it will work.

[#16]

Click on the three dots in your post and ask a moderator to assist you.

[#17]

Hello Alberto,

I'm sorry for any inconvenience this may be causing you. I've notified the team working on your support ticket, and they've shared an update with you. Rest assured, they'll continue to assist you until this is resolved. 

[#18]

Was not able to hire a freelancer since friday, tried different cardsm contacted banks, no problems on my side.

Here is an error I get.

[#19]

For what work you want to hire

[#20]

Hi Andriy,

I'm sorry you are having trouble using your billing method. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#21]

Hello, I add a primary billing method in a successfull way , i was able to buy more connects but after that my transactions have been limited even though my purchase was approved and my payment method was approved.

[#22]

Hi Team,

I have set up my billing method but I can't hire any freelancers. I have a visa card linked to my account and when I hire a freelancer, upwork shows “Recent charge failed.” and "Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help"

Maybe you can tell me how to do it.

[#23]

Here I am, i've add PayPal as my billing method. Unfortunately I still can't hire any freelancers, the page just showed " Recent charge failed" and I have no idea of it. I've linked 2 visa cards and PayPal and all I can do is nothing but wait for your solution.

Somebody plz help me.

[#24]

Hi Halsey,

I am sorry to hear about the trouble experienced with your billing method while hiring a freelancer. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#25]

I tried with 5 different cards and with paypal to make payment for my first project. the money go out and 30 seconds later they are returned. What Can I do?

[#26]

Hello there,

I am sorry to hear about the trouble experienced by you while using your billing method. I checked and it appears that you have managed to use your billing method successfully to create a new contract today. Feel free to message us if you need further assistance.

- Pradeep