Unable to add/use payment method

[#1]

i am not able to pay for jobs with my visa card from Ghana. The final confirm and pay button remains grey and doesnt allow for payment to be made.

any help?

[#2]

Hi I started a job post and offered a new contract and it deducted certain amount for escrow. I got the email following that saying my primary billing method has failed. But that card transaction history has the reference number and amount deducted. I paid using my new card and that went through as well, so I've been charged twice and it is in the transaction history.

[#3]

Hi Mohammed,

I am sorry to hear about the double charge on your card. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#4]

Hi,

I am experiencing an issue with payment for services. I have added three different cards, and while the money is deducted from my bank, it gets refunded shortly after. There is no error message, but it advises contacting support. However, the support system is a bot and does not connect me to a live agent.

"Recent charge failed."

Could you please help me with this issue?

Thank you.

[#5]

Hi Tatiana,

I'm sorry to hear you are having trouble making a payment. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#6]

Luiggi, 

Thank you very much for your help.

[#7]

Hello my credit payment did not process? I have been using my card for the freelance writer and payment errors. I edit the cc with no update on the card. My credit card company does not have an hold on the card. 

[#8]

Hi Tanya,

I see that you've been coordinating with our support team and raised a support ticket about your billing concerns. I can also confirm that your case has been forwarded to the appropriate team and you will get an update on your ticket on this page once it's thoroughly reviewed.

[#9]

HELLO, I HAVE SIMILAR SITUATION.
Bank stated that they allow transaction, your support option in https://support.upwork.com/ just sending me to a bot which asked me to use a bot and to connect live agent i need to use a bot which asked me to use a bot and describe problems and then send me to this community. ANSWER ASAP. MOREOVER I WAS PAYING FROM THIS CARD TO OFFER ON SATURDAY AND after 48 hours of not respond I get them back and now can't pay

[#10]

I joined upwork today, and have placed an advert, got some decent responses and want to hire one. I'm based in the UK. I have UK credit cards.

When I go to Hire someone, it declines the payment.

Could I have typed the details wrong?
I've removed the card, and readded it. The details are all correct.

Could it be the bank?

Well, I called my UK bank, and they said "it's strange - it takes payment, but then automatically reverses it. It's not us - contact the merchant"

Could it be that card?
I tried a different card (my personal card). I have an app for this one. It made me approve it in the app. I did. Upwork said "payment declined". The app said "payment pending". and then a minute later said "payment reversed".

Could it be my browser?
I have tried in Firefox and in Chrome

Could it be my cookies?
I've tried clearing my cookies, cache and local storage.

Have you tried logging in and logging out again?
Yep - both by clearing my cookies and not doing that.

Have you set up 2FA? What about SMS verification?
Yes - I've set up both. It still doesn't work.

Have you tried asking support?
When I go to https://support.upwork.com/hc/en-us it initially displays, but as it tries to log me in, it fails, and displays an error 500 message. 😞 I cannot access the support portal at all at present (unless I'm not logged in).

I'm really keen to use Upwork, but this isn't a great first impression.
How is this going to be fixed? How will I know it's fixed?

[#11]

The message I get is

> Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support.

Which is all fine - except that, as above - I have tried a different one, and I get an error 500 from the support portal - so I can't access it.

[#12]

Hi Tim,

In general, this happens when the bank keeps declining the transactions you're attempting on your card. The error message you received confirms that payments cannot be processed on the card on file. Please contact your card-issuing bank for more information about the specific charge decline.

Afterward, let us know if you need further assistance with all the information you've gathered from your bank; we'll gladly look into that for you.

[#13]

Hi Arjay,

As I said

---

 wrote:

Hi Tim,

In general, this happens when the bank keeps declining the transactions you're attempting on your card. The error message you received confirms that payments cannot be processed on the card on file. Please contact your card-issuing bank for more information about the specific charge decline.

Afterward, let us know if you need further assistance with all the information you've gathered from your bank; we'll gladly look into that for you.

---

in addition, as I also said, I can't use the support portal as it gives me an error 500.

-Tim

[#14]

Hi Tim,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#15]

HELLO, I HAVE SIMILAR SITUATION.
Bank stated that they allow transaction, your support option in https://support.upwork.com/ just sending me to a bot which asked me to use a bot and to connect live agent i need to use a bot which asked me to use a bot and describe problems and then send me to this community. ANSWER ASAP

[#16]

I am going to hire someone on upwork i deposit 100 dollars in my account but thats cut from my bank account and not comes in my upwork account whats reason behind this? almost one month have done

[#17]

Hi Lucifer,

I'm sorry to hear you are having trouble using your billing method. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#18]

I also have this problem.  I cannot get support to make a payment for my first contract: three different payment cards and PayPal do not work.  How can I hit the "revenue milestone" if I cannot hire someone?

[#19]

Hi Paul,

I'm sorry you are having trouble making a payment. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#20]

Hi Upwork,

I am new to here upwork and I was tring to find freelancers who is expert at Tailwind CSS , can fix my problems

I think I've found right person but when I tried to hire him, Payment can't charge on this upwork.

tried many times and also tried with different card but always failed.

not sure why this happened.

payment was successfull when I used at other site.

but only this upwork failed so this measns the problems are at your side upwork.

Please check this and I have to fix my problems asap.

Please help me carefully.

[#21]

Hi Artem,

In general, this happens when the bank keeps declining the transactions you're attempting on your card. The error message you received on your shared screenshot confirms that payments cannot be processed on the card on file. Please get in touch with your card-issuing bank for more information about the specific charge decline.

Afterward, let us know if you need further assistance with all the information you've gathered from your bank; we'll gladly look into that for you.

[#22]

Im trying to pay a freelancer but payment keeps getting rejected. I have tried 3 different payment methods but it refused them all

[#23]

The bot keeps going in circles. There is no point of contact with this company.

[#24]

Hi Owen,

I’m sorry to learn you weren’t able to contact the Upwork Support Team directly, or file a ticket after interacting with the chatbot.

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#25]

Hello

I try to hire a person, but the transactions always fail. I see on my card details that money gets taken, then sent back, except for the last transaction. The money seems to be in the void. 

I tried to contact via chat, but I cannot get through the bot. 

Can someone get in touch with me?

[#26]

Hi Bertrand,

I'm sorry you are having trouble processing your payment. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.