Unable to add/use payment method

[#1]

i am not able to pay for jobs with my visa card from Ghana. The final confirm and pay button remains grey and doesnt allow for payment to be made.

any help?

[#2]

Hi I have the same issue, can I please receive some help?

[#3]

Hi Iulia, 

Thank you for reaching out to us. I shared your report with our team, and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#4]

https://community.upwork.com/t5/Support-Forum/Sorry-we-couldn-t-charge-the-billing-method-you-select...

[#5]

US banking is less advanced compared to the banking system in the EU. For instance, there's an issue with chip-enabled card payments. Such cards do not work on Upwork. When I traveled to the USA, I had to activate the magnetic stripe on my card. A Polish bank employee informed me that in the USA, chip-enabled ATM cards do not function as they do in Europe. I also had clients who could not add their payment cards for this reason. Perhaps activating the magnetic stripe on the card might help. I did this through the bank app.

[#6]

Same problem faced today, Wise cards are being rejected

[#7]

Hi Ilyas,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#8]

Hello, I have tried paying via credit card (the same I used for the previous milestone) and via Paypal. Both of the payment methods do not work. My card payment is automatically refunded immediately. My payment methods are not blocked, they are active, and my other payments to other vendors are not declined. Definitely, there is something wrong with my Upwork account. Please activate my payment methods.

[#9]

Hi Vincze,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

Hi, my issue was not solved, but the ticket is already closed. I still don't know why the same billing method which was accepted before is no longer accepted. Please reopen the ticket. 

[#11]

Hi there,

Can anybody help me with payment issue? I chatted with support bot 3 times, fully described the issue, but he hadn't created a support ticket. That's really ridiculous. I don't have issues with payments on hundred websites. I filled correct card detailes, correct name, correct address, correct CVV. I filled my name and company name + address on Upwork. Tried several cards from several US banks. 

Contacted my bank and they told me that transaction was voided out by the merchant. UPWORK can anybody help me with this issue?

That's a very very strange that I don't have an opportunity to contact your customer support!

[#12]

Hi Witold,

I'm sorry to hear you are having trouble with your payment method. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#13]

I'm trying to pay a contractor. I've tried via credit card and paypal with our bank. I continue to get error messages saying the payment failed or "we couldn't charge the billing method you selected. Please try a different one.".

I can see the charge hit my credit card and then its immediately reversed. I can't figure out how to open a ticket with support. Can someone please help me?

[#14]

Hi Alison, 

I shared your report with our team, and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#15]

Same problem .

I also facing an error "Recent Charge Failed" or

"we couldn't charge the billing method you selected. Please try a different one.".

Please somebody help.

[#16]

https://community.upwork.com/t5/Support-Forum/Sorry-we-couldn-t-charge-the-billing-method-you-select...

[#17]

I have been trying to pay my freelancer for work that has been agreed and Upwork is not accepting any kind of my payment methods. I have uploaded 4 different cards, and my paypal account and nothing is going through! All of which have money on them. Super frustrating as i'm on a tight deadline and have the freelancer avaialble for work but payment not going through.

[#18]

Hello Sabrina,

I'm sorry to learn that you are having trouble with this, and I apologize for any frustration caused. It appears that you've closed your Upwork account; could you please confirm if you still need assistance? 

[#19]

Hello
I have to pay my bills to my local freelance **Edited for Community Guidelines** which invite me to Upwork. So I create account on upwork when I add my payoneer card. it shows billing method not active. Now a week is gone but my problem is not resolved. I tried to to remove and add it again. My freelancer insisted me to contact upwork support. Please resolve my problem. Thanks

[#20]

Hi Muhammad,

Thank you for reaching out and I'm sorry to learn you're having trouble with your billing method. I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further. 

[#21]

FIRST I NEED TO STATE THIS IS **Edited for Community Guidelines**!!! i cant easily find a way to create a **Edited for Community Guidelines** ticket.

i wanna hire two individuals here and it first took my money but it told the first guy something is wrong with my account. "this client account is temporarily on hold "

i don't know where to go cause it so hard to get create a new ticket cause u want us to **Edited for Community Guidelines**GO THROUGH COMMUNITY **Edited for Community Guidelines**THAT WAS NOTHING TO DO WITH MY **Edited for Community Guidelines** SITUATION!!! i need access and clean access to getting someone from upwork to checkout my account and fix whats stopping me from hiring !!!!

[#22]

Hi Yaemi,

Thanks for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#23]

Hey Upwork, you know the issue I had related to the Credit Card not going through.

All I'm asking is for an official email saying the credit card didn't go through and the payment was not made.

Can you please give that to me

[#24]

Hi There,

I see that you've reached out to our support team and raised a support ticket about your billing concerns. Please allow our team 24-48 hours and you will get an update on the status of your case here once your case is thoroughly reviewed.

[#25]

Hi all, 

I'm trying to pay to freelancer, I've tried all payment methods but nothing works 

[#26]

Hi Valantica,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.