Unable to add/use payment method

[hassanwaqar71]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[AndreaG]

Hi Stefan,

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[designbyhammad]

I've been trying to upgrade my membership from basic to plus.
But I'm unable to add a billing method. I've tried to add my Pre-paid (Mastercard) as well as Debit Card (Mastercard) but both ways it kept showing this message "We are unable to authorize your card. Please add another billing method or contact your issuing bank."

I've contacted my bank. And they said, "there's no issue on our end. you should check it with your requested website".

kindly fix it asap.

[759e32fa]

Hi Hammad,

I'm sorry to hear about the trouble that you've experienced in upgrading your membership. I shared your report with our team and one of our agents will reach out to you as soon as possible via a support ticket to assist you further.

[c27a6658]

Hi team, 

I tried to pay using my credit card and it was blocked by my Bank because the transfer was international. I have since called my bank and they ave allowed for these transfers. 

I ended up making the payment with my colleagues PayPal account but there is still a block on my account. 

Can you please remove the block so the freelancer can accept the job and commence work? 

Kind regards, Erghn

[c27a6658]

Hi team,

still need help with this. Can someone please get back to me as we are waiting to engage services with a contractor.

[ArjayM]

Hi Erghn,

Thank you for reaching out to us and I sincerely apologize for the delay and inconvenience this may have caused you. I have checked your account and I see that it's currently active. That's a brilliant move calling your bank to allow international transactions on your account. I have also reached out to the team handling your case and they will be in touch with you directly via support ticket. You can check here or your email for updates and further assistance.

[c27a6658]

Hey Arjay,

I have followed the link you have posted however I have not had a response to my follow up in that link. This is concerning as I have now been waiting over a week to engage this contractor and it is very negatively effecting my business. Can someone please resolve this today and provide the next steps.

Regards,

[AndreaG]

Hi Erghn,

I went ahead and followed up with the team handling your support ticket. You should expect a reply soon.

[stefan_suvak]

I am constantly having this issue while trying to hire writers. I have a Master debit card that I use for all the purposes online and it works very well in all cases except here. Currently, I don't have any funds but even when I do Upwork gives me the "You don't have a valid billing method on file with Upwork. Please correct this before making an offer" message. I tried removing the payment method and adding it again but it didn't seem to work... Any ideas on what I should do? 

[ArjayM]

Hi Stefan,

Please note that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. I would also suggest checking with your bank if your account is enabled for international charges. Alternatively, you may use any other of the available billing methods.

[5bdd03a6]

My card has been charged for a project that I've just bought. But Upwork said the payment hasn't been processed. Help please!

[11f5e857]

Hello

How are you?

I have one problem in adding billing method.

I tried to add paypal as billing method but I can't see option for paypal.

There are only credit card option.

If let me know with solution, I appreciatel your help.

Thanks.

[ArjayM]

Hi Gabriel,

Thank you for reaching out and I sincerely apologize for not being able to get back to you sooner. Freelancers with a verified PayPal account can use PayPal as their billing method. To learn more about verifying and linking your PayPal account, go here. 

Please note that A credit card needs to be added as a backup billing method if you plan to use PayPal to purchase Connects or pay for a membership plan. Let me know if you need further assistance. Thank you!

[minimax_canada]

Facing this issue while I'm adding my UBL Mastercard for the payment method:

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

My card is correctly working on other social sites. So why Upwork not accepting it

[minimax_canada]

Is there anyone who help me out ?

[AndreaG]

Hi Minimax,

Someone from our team will reach out to you via support ticket in order to assist you further.

[munza-a-qadir]

 You don't have a valid billing method on file with Upwork. Please correct this before making an offer.

This is the notification I receive every time I try to pay using my visa card. Guide through it.

[759e32fa]

Hi Munza,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[munza-a-qadir]

Hi Annie, 

I havent been contacted yet. Also, how do I access the ticket? What’s the process?

[kayjaysingh]

We are unable to authorize your card. Please add another billing method or contact your issuing bank

hello, team upwork, I tried to attach to my MasterCard/Visa in the payment method but it's showing unable to authorize your card.
How can I resolve this issue? 

[759e32fa]

Hi Kamaljit,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[a60cb2b5]

Card payment are all correct but it show they were wrong. Like this  - 

We were unable to authorize this payment card. Please check the card information or try another card.

[759e32fa]

Hi Kumar,

In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

[3f3055ac]

Hi, I am a new Upwork client from Pakistan I want to hire a professional from here but Upwork is not accepting my debit Mastercard what could be the reason? please anyone who can help me in this regard will be appreciated. I need to verify my account urgently.

Regards,

@clients@billingmethod

[759e32fa]

Hi Ramisha,

In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

[bb90e208]

I need help. I have a card with sufficient balance to pay for my transaction but it always says "Charge Failed".

Please help!!!

[ArjayM]

Hi Javier,

I have checked your account and it looks like the transaction has been declined. You might want to check with your card issuing bank so that they can check on the specific declined error. For the time being, you may want to consider adding a different billing method to your account. You can check this help article for more details.

[c711bedd]

hello, (You don't have a valid billing method on file with Upwork. Please correct this before making an offer.) i did everything in https://community.upwork.com/t5/Clients/You-dont-have-a-valid-billing-method-on-file-with-upwork/m-p...  but nothing worked, also i used my visa before and no it didnt work(paypal too)??? plz help

[759e32fa]

Hi Ameur,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[cd91c98f]

I am from India .I am trying for last many days to make a payment by means of international credit card for getting service from upwork freelancer. Even the card is verified, twice the payment did not haappen .When I approached the bank , the representative told me from bank side everything is ok. Could anyone kindly let me know how to solve this problem as my work is  remaining pending for a long time . How to approach Upwork ? I could not reach customer service phone no. Does anybody can tell me valid email to address and customer care number so that I can reperestnt my the problem to Upwork. Your kind help will be much appreciated.

[759e32fa]

Hi Satyajit,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[d70171f6]

I've been trying to pay a freelancer who is currently working on a task I have assigned to him but for some reason upwork is not letting me pay. I'm getting the error in the network tab that my address is not completely defined although i have defined address but it just doesn't work. Please so that I can pay this person on time. My card has been accepted but when I click on approve and fund button i get the above mentioned erorr.

[d70171f6]

Can anyone please respond to this?

[759e32fa]

Hi Aneela,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[3caa61c2]

After adding in my debit card information. It shows "Your bank was unable to verify your information. Please contact them and try again."

What shall I do?

**Edited for Community Guidelines**

[759e32fa]

Hi Abhijeet,

In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

[ec3f2347]

Team Upwork Need yur Help

first time iam Hiring someone added my mastercard too but payment is not going through

the message says "there was a problem charging your billing method, pls enter a new billing method and try again "

[AndreaG]

Hi Hamid,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[cd7d45f1]

I am trying to hire a freelancer, but the card I had used previosly wasn't going through, so I tried to add a new card as a billing method and this is the error message I received: "You don't have a valid billing method on file with Upwork. Please correct this before making an offer."

It keeps saying this even though the card has been saved to my billing methods already.

[kochubei_valeria]

Hi Kay,

This may be happening because the transactions you’re attempting is being declined by the bank or credit card issuer. You can contact your card-issuing bank for more information about the specific charge decline and make sure you have sufficient funds to complete the transaction. If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page.