Unable to add/use payment method

[#1]

i am not able to pay for jobs with my visa card from Ghana. The final confirm and pay button remains grey and doesnt allow for payment to be made.

any help?

[#2]

I'm having difficulty authorizing my Discover debit card as my only payment method. When attempting to add it, I receive the error message: "We are unable to authorize your card. Please add another billing method or contact your issuing bank." Can you help me resolve this issue?

[#3]

Hi Faraz,

This happens when the bank keeps declining the transactions you're attempting on your card. The error message you received confirms that payments cannot be processed on the card on file. Please get in touch with your card-issuing bank for more information about the specific charge decline.

Afterward, let us know if you need further assistance with all the information you've gathered from your bank; we'll gladly look into that for you.

[#4]

Hi Arjay,

Thank you for the update and advice.

I've contacted my bank regarding the declined transactions. According to them, everything appears to be in order on their end. International payments are enabled, and there are no issues with my card for online transactions.

Could you please assist further in resolving this matter? I appreciate your help in looking into this issue.

Best regards,
Faraz

[#5]

Thank you for following up, Faraz.

I shared your concern with our team and one of our agents will reach out to you directly via a support ticket to provide you with the necessary assistance. You can access your ticket on this page.

[#6]

Thanks Ivy

[#7]

Can someone help me. I already activate my debit card for e-commerce international transaction. My bank already approve it. But it seems like Upwork did not want to accept this card. I can't do any business deal with this account. 

[#8]

Hello Hanis,

Thank you for reaching out. I have checked and it looks like you need to update your billing method. Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

If the issue persists, please follow up with us so we can assist you further.

[#9]

The issue is still persists. Should I update it now, or will it suspend my account and making it worse?
Because I dont want to spam your email by updating it multiple times and still not solving the issue.

I hope your team can fix this issue so that my account no longer been suspended and limited.

Thank you.

[#10]

Thank you for confirming that the issue still persists, Hanis.

I have forwarded this report to our designated team and one of our agents will contact you directly via a support ticket to provide you with the necessary assistance. You can access your ticket on this page.

[#11]

Hi it's my first time hiring, and i am using a debit card verified yesterday. I even paided to post a job yesterday with the same card. Today when i wanted to fund a milestone after hiring the freelancer i got an error "recent charge failed". The money had been taken from my account and then later returned. Since then i got the same error and can't fund the escrow.

[#12]

Hi Banima,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#13]

Hi it's my first time hiring, and i am using a debit card verified yesterday. I even funded a escrow yesterday with the same card. Today when i wanted to fund a new milestone  i got an error 'recent charge failed'. The money had been taken from my account and then later returned. Since then i got the same error and can't fund the milestone.                                                                                 The same issue happened yesterday, so i openend a ticket (#47639136) before it got solved. Today after it came back, i reopened the old ticket. i am not sure if it will works since i had already marked it as "solved". Should I reach out the support to open a new ticket and close the old one?

[#14]

Hi Banima Evrard,

 We're sorry to hear about this issue. We checked the ticket number you shared, and it looks like someone from the team assisted you in resolving it. If you need further assistance, please don't hesitate to post it on your ticket, and the agent will be happy to help. 

[#15]

Hi Joanne,

Thanks for answering. The support help me solved it 2 days ago and i closed the ticket as "solved". But i am facing the same issue again since yesterday so i reopened the old ticket. Is it the correct way to nofify the support? Or should i closed the old ticket as "solved" again and request a new ticket to mention the new issue?

[#16]

Banima, even if the ticket is marked as "Solved," you should be able to reply. This will essentially reopen the ticket, and an agent will assist you. I can see that someone recently replied to you; please refer to your ticket for more information.  

[#17]

Yes 

[#18]

Hi, im hiring talent on upwork for a project and I'm not able to send contract and deposit money in escrow as my debit card does not work on upwork. I've tried at least 4 debit cards (master/visa) yet i keep getting this error saying recent charge failed. Money gets deducted and then gets reversed in 2 minutes. All my cards work everywhere else on the internet internationally. Contacted my bank already and they said the issue is not from their end. 

This is my first time looking for talent on upwork and its frustrating. Please fix my issue.

[#19]

Kindly look into this issue, i would appreciate if someone can escalate this, and change this to a ticket

[#20]

Hi Saad,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#21]

cant not pay with credit card or paypal

tried 6 cards already!

i

[#22]

Hi Chen,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#23]

I bought a handful of connects last week and my account has been suspended ever since. 

I've added 4 new cards to my account in an attempt to fix this, but nothing has changed. I can't pay freelancers, nor can I apply to jobs. 

I've tried submitting an appeal, but the link is a deadend. It's also impossble to reach someone via chat or phone. What am I supposed to do here? How can I get my account reinstated? 

[#24]

Hi Jeremy,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#25]

Hi! I keep getting this message despite my card being valid

We found a problem with your primary billing method and to put it on hold. Update it now.

[#26]

Also, how does one get in touch with an actual customer support agent?