May 1, 2019 11:52:49 PM Edited May 2, 2019 12:07:04 AM by Polyniki V
Hello, I am new to Upwork.
I have a valid EU VAT ID that can be verified on VIES. Upwork will just not validate it. It is the right format, right company name, everything is correct. I am totally frustrated that all I can talk to is the bot. How can I reach a real customer support agent?
Thank you.
Solved! Go to Solution.
May 2, 2019 12:28:45 AM by Goran V
Hi Polyniki,
One of our team members will reach out to you via ticket as soon as possible and assist you further with adding your VAT number. Thank you.
Jul 29, 2020 02:34:05 AM by Owen M
Hello!
I have the same problem. My VAT number is correct and valid on VIES. I have tried submitting the number in various formats but it has been declined each time.
Chatbots are useful in many situations, but it has been very difficult to reach an actual support agent, which is what I need to resolve this issue.
I hope to hear from someone soon. Thanks in advance!
Jul 29, 2020 03:06:48 AM by Aleksandar D
Hi Owen,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Aug 8, 2020 10:54:51 AM by Ervan Alexandros B
Hello everyone, I have a Dutch VAT number and I am receiving the same email as all the others above
We are reaching out because we could not verify the taxpayer information you submitted. Please check the information and go here to resubmit. You will be charged VAT if we are unable to validate your taxpayer information.
Thank you in advance
Aug 8, 2020 11:49:16 AM by Aleksandar D
Hi Ervan,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Aug 12, 2020 06:41:21 AM by Federico M
Hi Have the same problem, my VAT ID is correct and legally registered by the german government, but UpWork continously refuse it and delete it. Also address and name are correct as by documentations!
How can I solve that?
Aug 12, 2020 06:55:41 AM Edited Aug 12, 2020 06:56:01 AM by Aleksandar D
Hi Frederico,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Sep 7, 2020 05:15:41 AM by Marijana K
Hi! I have this same issue. My VAT ID can be easily verified on VIES but Upwork keeps rejecting it. I'd really appreciate some help.
Thanks so much,
Marijana
Sep 7, 2020 06:19:34 AM by Aleksandar D
Hi Marijana,
We'll have one of our team members reach out to you directly via a support ticket to assist you further with your VAT.
Thank you.
Sep 11, 2020 01:11:48 PM by Mihai B
Hello,
I have the same problem - VAT is not validated, although in the VIES site gets validated.
pls advise.
tnx,
Mihai
Sep 11, 2020 01:55:55 PM by Bojan S
Hi Mihai,
We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number.
Thank you for reaching out to us.
Sep 16, 2020 09:48:54 AM by Eric W
Hi,
I have the same exact problem. Upwork have been saying that my VAT number could not be validated.
Sep 16, 2020 10:08:45 AM by Bojan S
Thank you for reaching out to us, Eric.
One of our team members will reach out to you directly via a support ticket to assist you with adding your VAT number.
Sep 25, 2020 10:01:39 AM by Marijana K
Hi! Can I please get some help around verifying my VAT number (I know it's valid through VIES)? Thanks!
Sep 25, 2020 10:56:04 AM by Bojan S
Hi Marijana,
We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number.
Thank you for reaching out to us.
Nov 10, 2020 02:49:16 AM by Julie M
Hello, I'm having this same issue with my VAT. I've verified it and I've updated my information to have my ZZP (sole proprietor) name in addition to my name and it has still been rejected. Any help is appreciated! Thank you!!
Nov 10, 2020 02:55:05 AM by Goran V
Hi Julie,
Could you please check if your VAT is verified in the VIES database? If your VAT is verified in the VIES database but not on Upwork, let me know and our team will assist you further. Thank you.
Nov 10, 2020 03:01:05 AM by Julie M
Nov 10, 2020 03:05:21 AM by Goran V
Hi Julie,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your VAT. Thank you.
Jan 27, 2021 06:37:41 AM by Youri U
Jan 27, 2021 07:29:52 AM by Bojan S
Hi Youri,
We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number.
Thank you for reaching out to us.
Feb 8, 2021 06:34:55 AM by Natalia T
Feb 8, 2021 06:42:21 AM by Goran V
Hi Natalia,
You can verify the validity of a VAT number by entering it in the VIES database. Let us know if it verifies in the database but not on Upwork.
Feb 8, 2021 07:00:26 AM by Natalia T
Hello,
I have it is a valid EU VAT ID that can be verified on VIES. Upwork will just not validate it. It is the right format, right company name, everything is correct.
Feb 8, 2021 07:28:09 AM by Bojan S
Hi Natalia,
We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number.
Thank you for your patience.
Feb 8, 2021 06:56:59 AM Edited Feb 8, 2021 06:59:39 AM by Natalia T
Hi,
I have reached out here about the VAT number having to be re-submit. I received and answer that I need to check on VIES if its valid. I have ! The VAT number is a valid EU VAT ID that can be verified on VIES. Upwork will just not validate it. the whole things is taking ages. It is the right format, right company name, everything is correct. I am totally frustrated that all I can talk to is the bot. How can I reach a real customer support agent?
Thank you.
Feb 10, 2021 08:19:54 AM by Ines M
Hi! I'm having the same problem here. I've tried to add the initials of my country to the number in case that was the problem and write my full name, but no. I've typed it 4x now and it keeps sending me the email saying it's invalid. I'm from Portugal, I've tested my VAT number and it's working so don't know what to do
Feb 10, 2021 08:53:27 AM by Bojan S
Thank you for reaching out to us, Ines.
One of our team members will reach out to you directly via a support ticket to assist you with adding your VAT number.
Mar 28, 2021 09:15:16 AM by Florin M
Hello,
I have the same problem. I already tried with and without the country code, same result, I get an email saying that my VAT couldn't be verified. But it can definitely be verified on the ec.europa.eu website.
This is frustrating. You had this problem for so many years and the only solution that seems to work is to reach you here...
Mar 28, 2021 02:13:47 PM by Luiggi R
Hi Florin,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Apr 1, 2021 09:13:24 AM Edited Apr 1, 2021 09:13:54 AM by Agata D
Hi,
I have a similar problem: a few days ago I got message from upwork to re-submit my taxpayer information as VAT couldn't be verified. When I check my VAT on https://ec.europa.eu/taxation_customs/vies/ it's active.
Can you please help?
Apr 1, 2021 09:55:59 AM by Andrea G
Hi Agata,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Apr 22, 2021 03:40:15 PM by Andrii V
Hi. I have the same problem.
My VAT number was declined. All the provided information is correct. The FAQ says that I may need to provide proof of ownership for this business. But I didn't find any way how to submit that info.
Please help me to resolve this.
Apr 22, 2021 06:12:41 PM by Joanne P
Hi Andrey,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Jan 3, 2023 04:01:27 AM by Muhammad Ali A
Hello,
I am having the same problem. My VAT ID/ Partita iva is not verified.
Can you please contact me via support ticket
Thanks
Jan 3, 2023 09:11:36 AM by Annie Jane B
Hi Muhammad,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Sep 5, 2023 02:08:43 PM by Svetlana I
Hello!
I have the same issue. I have tried to submit the VAT number but unfortunately, it hasn’t been approved. It's a valid EU VAT number from the Netherlands that can be verified on VIES.
Sep 5, 2023 05:17:29 PM by Arjay M
Hi Svetlana,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here and your email with further assistance in verifying your Tax Information.
Dec 21, 2023 05:24:29 AM by Doru M
Hello!
I'm having the same problem, the VAT ID I'm having is not accepted. That VAT ID belongs to a small business that I own.
Can anyone help me with a support ticket ? Thanks.
Dec 21, 2023 07:58:44 AM by Luiggi R
Hi Doru,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.