May 1, 2019 11:52:49 PM Edited May 2, 2019 12:07:04 AM by Polyniki V
Hello, I am new to Upwork.
I have a valid EU VAT ID that can be verified on VIES. Upwork will just not validate it. It is the right format, right company name, everything is correct. I am totally frustrated that all I can talk to is the bot. How can I reach a real customer support agent?
Thank you.
Solved! Go to Solution.
May 2, 2019 12:28:45 AM by Goran V
Hi Polyniki,
One of our team members will reach out to you via ticket as soon as possible and assist you further with adding your VAT number. Thank you.
Mar 27, 2020 07:13:19 AM by Daniela Elizabeth B
Hello Goran!
I have the same issue. I have a EU VAT. Keeps saying not approved. Please help me.
Mar 27, 2020 08:00:20 AM by Bojan S
Hi Daniela Elizabeth,
I'm sorry to hear you are running into issues with using your VAT number on Upwork. Could you please check if the VIES website is able to validate your VAT number?
If so, please add your VAT number in the same exact format that VIES is able to validate it.
Thank you!
Apr 6, 2020 04:12:52 PM by David L
Hey Goran,
I got the exact same problem.
Have a valid VAT number and can't get verified.
Apr 6, 2020 04:39:43 PM by Aleksandar D
Hi David,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Apr 28, 2020 08:39:58 AM by Andrei G
Apr 28, 2020 09:43:14 AM by Bojan S
Hi Andrei,
We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number.
Thank you for reaching out to us.
Apr 6, 2021 03:29:03 AM by Maksymovych S
Hi, I have an Italian vies vat number, I already checked by the link which upwork provided me in a email that my vies vat number is correct and valid. Can somebody helpme?
Apr 6, 2021 03:35:49 AM by Goran V
Hi Slao,
Our team will reach out to you via ticket as well and will assist you further with your VAT number, thank you.
Aug 26, 2021 07:04:32 PM by Hazar M
Aug 26, 2021 08:27:14 PM by Joanne P
Hi Hazar,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Oct 20, 2021 11:32:46 AM by Radu A
Hello,
I have the same problem with a Romanian VAT: I received this email: "we could not verify the taxpayer information you submitted.".
Oct 20, 2021 12:27:28 PM by Bojan S
Hi Radu,
We’ll have one of our agents reach out to you via a support ticket to assist you with adding your VAT.
Thank you for reaching out to us.
Dec 30, 2023 02:31:35 AM by Maria B
Hey, I am new one here and I was wondering if upwork accepts non freelancers,I have my common Vat id but not a freelance Vat ,and the system doesn't accept my Vat,so I suppose the problem is that I'm not a freelancer right?
Dec 30, 2023 03:46:09 AM by Luiggi R
Hi Maria,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jun 28, 2019 02:00:43 AM by Marloes D
Hi,
I have the same problem: I also have a valid EU VAT ID, which Upwork does not validate. I hope this can be solved quickly. Can I reach a real customer support agent?
Thank you.
Jun 28, 2019 02:38:21 AM by Goran V
Hi Marloes,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your VAT. Thank you.
Jun 28, 2019 06:54:07 AM by Kaspar V
I received an email stating "We are reaching out because we could not verify the taxpayer information you submitted."
I have checked that I have entered correct Legal Name of Business and also VAT by verifying through
http://ec.europa.eu/taxation_customs/vies/vatResponse.html
What could be the problem?
Jun 28, 2019 07:31:48 AM by Bojan S
Thank you for reaching out to us, Kaspar.
One of our team members will reach out to you directly via support ticket to assist you with your concern.
Jul 4, 2019 03:24:26 AM by Sophie K
I also have the same problem, my VAT number is verfied in all areas but not (yet) by Upwork.
Jul 4, 2019 11:51:57 PM Edited Jul 4, 2019 11:52:22 PM by Zsombor F
Please reach out to me, because I have the same problem while adding my VAT ID.
Jul 5, 2019 12:22:14 AM by Goran V
Hi Zsombor,
Could you please confirm if your VAT number is showing as verified in the VIES database? Thank you.
Aug 13, 2019 11:02:20 AM by Dzmitry K
Hi, could you please help me, I have same issue.
You were not able to verify my TIN.
Aug 13, 2019 12:08:44 PM by Bojan S
Hi Dzmitry,
One of our team members will reach out to you directly via support ticket to assist you with your TIN number verification.
Thank you for reaching out to us.
Aug 25, 2019 04:00:09 AM by Denys B
Hi!
I've changed Agency address and I see VAT status is not Approved. Please check profile and let me know what need I do to complete settings.
Aug 25, 2019 04:47:01 AM by Aleksandar D
Hi Denys,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Jul 5, 2019 04:46:28 AM Edited Jul 5, 2019 05:50:20 AM by Goran V
Hi there, I contacted Upwork via the email below and they sorted it out, email is **Edited for Community Guidelines**.
Oct 3, 2019 02:27:18 PM by Carlos R
Hello Goran,
I have the same issue - accepted on VIES, rejected by Upwork. Could you help me please,
Thanks a lot,
Carlos Rojas
Oct 3, 2019 02:49:32 PM by Bojan S
Thank you for reaching out to us, Carlos.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with verifying your VAT number.
Oct 8, 2019 02:30:22 AM by Peter G
I have exactly the same problem. My VAT is verified by the VIES system but according to email from Upwork they are not able to verify the number.. Please advice what to do. Best regards /Peter
Oct 8, 2019 02:45:42 AM by Goran V
Hi Peter,
One of our team members will reach out to you via ticket a soon as possible and assist you further with your VAT number. Thank you.
Oct 22, 2019 09:47:14 AM by Christina L
Hello,
I'm having the same issue after 3 attempts. My VAT is verified by the VIES system, yet Upwork doesn't seem to recognize it as valid. Please advice on what to do.
Best regards
Oct 22, 2019 10:50:42 AM by Bojan S
Thank you for reaching out to us, Christina.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with adding your VAT number.
Jan 2, 2020 11:03:58 PM by Johannes V
This still continues in 2020 🙂 VAT ID not accepted even though company name is correct and VAT number is correct. Naturally also shows up in the VIES system.
Jan 2, 2020 11:07:44 PM by Goran V
Hi Johannes,
I`m sorry about the inconvenience this had caused you.
One of our team members will reach out to you via ticket as soon as possible and assist you further with your VAT number. Thank you.
Jan 13, 2020 02:21:38 PM by Carlos R
Jan 13, 2020 03:05:26 PM by Bojan S
Hi Carlos,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Jan 13, 2020 06:02:18 PM by Matthew B
Jan 13, 2020 09:12:10 PM by Avery O
Hi Matthew,
Could you please confirm if the VAT number you are entering is verified by the VIES VAT number validation?
Jan 14, 2020 05:04:20 AM by Matthew B
Jan 14, 2020 05:14:12 AM by Goran V
Hi Matthew,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your VAT number. Thank you.