May 1, 2019 11:52:49 PM Edited May 2, 2019 12:07:04 AM by Polyniki V
Hello, I am new to Upwork.
I have a valid EU VAT ID that can be verified on VIES. Upwork will just not validate it. It is the right format, right company name, everything is correct. I am totally frustrated that all I can talk to is the bot. How can I reach a real customer support agent?
Thank you.
Solved! Go to Solution.
May 2, 2019 12:28:45 AM by Goran V
Hi Polyniki,
One of our team members will reach out to you via ticket as soon as possible and assist you further with adding your VAT number. Thank you.
Jan 15, 2020 01:17:17 PM by German K
Hi Goran,
I have the same problem, I wrote the VAT number, checked it here http://ec.europa.eu/taxation_customs/vies/vatResponse.html
it's OK, but it was declined by Upwork, could you check where is the problem?
With regards,
German
Jan 15, 2020 01:54:21 PM by Bojan S
Hi German,
We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number.
Thank you for reaching out to us.
Jan 20, 2020 10:18:18 AM by Darren A
Hi Bojan
I can't get my VAT number verified.
I have verified it on the http://ec.europa.eu/taxation_customs/vies/ website but your system keeps rejecting it.
Can someone help with this please?
Darren
Jan 20, 2020 11:07:11 AM by Bojan S
Thank you for reaching out to us, Darren.
One of our team members will reach out to you directly via a support ticket to assist you with your VAT number verification process.
Feb 27, 2020 10:32:36 AM by Stavros Z
I have exactly the same problem. The VAT number got declined 3 times. Can you have a look please?
Feb 27, 2020 10:44:55 AM by Bojan S
Hi Stavros,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Mar 13, 2020 08:52:51 AM by Grant W
I have the same problem, I have tried different formats but none work. My VAT Id is VIES verifiable.
Mar 13, 2020 09:27:23 AM by Bojan S
Hi Grant,
We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number.
Thank you for reaching out to us.
Mar 13, 2020 11:39:44 AM by Flavia B
Dear Bojan,
I have also the same problem. I submitted my VAT number several time and it got not veriefied. I do have a valid EU-VAT-ID that can be checked on VIES.
Would highly appreciate your help for solving this issue.
Thank you in advance!
Best,
Flavia
Mar 13, 2020 12:17:32 PM by Bojan S
Thank you for reaching out to us, Flavia.
One of our team members will reach out to you directly via a support ticket to assist you with your request.
Mar 17, 2020 12:59:49 PM by Grigore T
Hello,
I tried to get my VAT code approved but I received an email stating that the approval was not successful. The VAT code is valid when checked in VIES. Could you please check what is the issue?
Thank you
Mar 17, 2020 01:53:53 PM by Bojan S
Thank you for reaching out to us, Grigore.
One of our team members will reach out to you directly via a support ticket to assist you with adding your VAT number.
Please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful and verifiable. Please check this help article for more information on how to update your profile photo.
Thank you!
Mar 18, 2020 09:17:27 AM by Mark V
I've submitted my VAT number twice, both times it got rejected with a "not approved" status without further elaboration (other than email notification). The number and all other information are correct and the number has the right format. Would appreciate some assistance.
Mar 18, 2020 09:42:06 AM by Bojan S
Hi Mark,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Mar 30, 2020 11:41:24 AM Edited Mar 30, 2020 12:42:14 PM by Aleksandar D
Hello,
My VAT is not approved, according to VIES it's correct (see attachment). Can you help me with this problem.
My VAT-no. is: **Edited for Community Guidelines**
Thanks in advance,
Bart Simonis
Drukkerij SK cv
**Edited for Community Guidelines**
Mar 30, 2020 12:42:46 PM by Aleksandar D
Hi Bart,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Apr 21, 2020 04:25:35 AM by Shiraz H
Hello,
I have also stumbled upon the same issue. I have got a valid UK registered VAT number and I have attempted to add it twice to Upwork. Once with the GB prefix, and once without, and it was regected both times.
Can you help me please ?
Ta
Apr 21, 2020 04:30:45 AM by Goran V
Hi Shiraz,
You can verify the validity of a VAT number by entering it in the VIES database. Let me know if it verifies in the database but not on Upwork. Thank you.
Apr 21, 2020 05:28:01 AM by Shiraz H
Hi Goran,
Yes, I just tried it again and is successfully validated in VIES.
Ta
Shiraz
Apr 21, 2020 06:13:40 AM by Goran V
Hi Shiraz,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your VAT number. Thank you.
Apr 27, 2020 04:15:10 AM by Olivia R
Hi. Can you also please help me, I have the same problem, my VAT number is VIES verified but Upwork doesn't recognise it.
Many thanks
Apr 27, 2020 04:31:31 AM by Goran V
Hi Olivia,
Our team will reach out to you via ticket as well and assist you further with your VAT number. Thank you.
May 1, 2020 12:48:03 PM by Christine B
Hi. I also have the same problem. I have a valid VAT number that has been validated in VIES but still cannot be approved by Upwork. Hope I can be assisted as well. Thanks in advance.
May 1, 2020 01:45:33 PM by Bojan S
Thank you for reaching out to us, Christine.
One of our team members will reach out to you directly via a support ticket to assist you with adding your VAT number.
May 4, 2020 09:43:54 PM by Andres N
Hello! Same problem. Tried 3-4 times for now. Not validated
I read that I need to provide some files to show Im the business owner, but there is no such input and what kind of documents are needed?
I have an Freelancer and an Agency accounts.
May 5, 2020 01:07:22 AM by Avery O
Hi Andres,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
May 11, 2020 06:38:10 AM Edited May 11, 2020 06:38:29 AM by Ronald V
Hi!
I have the same problem as described above. Checked in VIES and the info is correct. Tried it twice without luck.
-Ronald
May 11, 2020 06:51:42 AM by Goran V
Hi Ronald,
Our team will reach out to you via ticket as well and assist you further with your VAT number. Thank you.
May 22, 2020 08:28:53 AM by Azarel N
Hi,
I'm having the same issue as others. I have resubmitted twice and cant seem to resolve this.
Many thanks
May 22, 2020 08:55:21 AM by Bojan S
Thank you for reaching out to us, Azarel.
One of our team members will reach out to you directly via a support ticket to assist you with adding your VAT number.
May 25, 2020 06:25:24 AM by Juan G
Hi upwork!
I have the same problem, my company is validated by VIES but not by upwork. Could you please help?
May 25, 2020 06:46:25 AM by Goran V
Hi Juan,
Our team will reach out to you via ticket as well and will assist you further with your VAT number. Thank you.
May 25, 2020 08:46:14 AM by Franciska Margit T
Hello,
I have the same problem as well. My VAT number was not approved - I think first time because I also typed in the 'HU' before the 8 numbers. Today I changed it to the good version - only the numbers - and I got an e-mail that Upwork cannot verify the VAT number.
I work here through a company, last week my documents about it and the payment method were validated, the VAT is the VIES validated number of the company.
Please check out my data about this.
Thank you,
Franciska
May 25, 2020 09:18:22 AM by Bojan S
Hi Franciska Margit,
We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number.
Thank you for reaching out to us.
Jun 8, 2020 02:16:22 PM by Simon Stefan B
Hi,
I've the same problem as other people in this thread. My VAT verifies without problems on VIES but gets rejected on Upwork.
Thanks in advance,
Simon
Jun 8, 2020 03:14:41 PM by Bojan S
HI Simon Stefan,
One of our team members will reach out to you directly via a support ticket to assist you with adding your VAT number.
Thank you!
Jun 24, 2020 10:36:37 AM by Volodymyr M
Hi upwork!
I have the same problem, the company where I workis validated by VIES but not by upwork. Could you please help?
Jun 24, 2020 11:40:42 AM by Bojan S
Thank you for reaching out to us, Volodymyr.
One of our team members will reach out to you directly via a support ticket to assist you with adding your VAT number.
Jul 28, 2020 01:58:18 AM by Ali A
Hi Bojan!
I seem to be having the same problem as everyone else. My VAT ID is verified on VIES but not on Upwork. Any help would be much appreciated!
Ali
Jul 28, 2020 02:18:08 AM by Avery O
Hi Ali,
A member of the Customer Support Team will reach out to you to assist you with your concern.