VAT ID not verified

[polyniki]

Hello, I am new to Upwork.

I have a valid EU VAT ID that can be verified on VIES. Upwork will just not validate it. It is the right format, right company name, everything is correct.  I am totally frustrated that all I can talk to is the bot. How can I reach a real customer support agent?

Thank you.

[g_vasilevski · Accepted solution]

Hi Polyniki,

One of our team members will reach out to you via ticket as soon as possible and assist you further with adding your VAT number. Thank you.

[jannekeschuurman]

Hello Goran,

I have exactly the same problem. My VAT number has already been verified 3 times on the VIES website. All other info (address etc.) is exactly the same too. But somehow Upwork cannot validate it. 

Can anyone from Upwork take a look at this? 

Thanks a lot,

Janneke

[kochubei_valeria]

Hi Janneke,

I'll share your account information with our support team and they'll reach out to you directly to assist you further with adding your VAT number.

Thanks!

[yasminas]

Hello Goran,

I have the same problem. My VAT number has already been verified 2 times on the VIES website. All other info is exactly the same. But Upwork cannot validate it. 

Can you (or your colleagues) from Upwork take a look at this? 

Thanks a lot,

Yasmina

[yasminas]

Hello Goran,

I have the same problem. My VAT number has already been verified 2 times on the VIES website. All other info is exactly the same. But Upwork cannot validate it. 

Can you (or your colleagues) from Upwork take a look at this? 

Thanks a lot,

Yasmina

[AleksandarD]

Hi Yasmina,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[poiu0099]

Can you also please help me, I have the same problem, a VIES verified VAT number but problems with Upwork. 

[g_vasilevski]

Hi Sophie,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your VAT. Thank you.

[kristinazecevic]

Hi, Goran!

I am new to Upwork and I have the same problem. I have a valid EU VAT ID that can be verified on VIES. Upwork will just not validate it. It is the right format, right company name, everything is correct. 

Can you help me? I have resubmitted VAT nuber a few times and I don't know how what to do to make it valid!

Thank you,

Kristina

[g_vasilevski]

Hi Kristina,

One of our team members will reach out to you via ticket as soon as possible and assist you further with seting up your VAT number. Thank you.

[pezetko]

Hi Goran,

I have the same problem as people in this thread - have valid EU VAT number, verified by VIES, but Upwork does not validate it. Can you please help with this issue?

It is really frustrating that I cannot find any contact for live support in the pages and only way how to posibly resolve an issue is to write here.

Thank you.

Kind regards,

Petr

[BojanS]

Thank you for reaching out to us, Petr.

I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with adding your VAT number. 

[esthervanrijnen]

Hello Goran,

I am new to Upwork and I have the same problem. I have a valid EU VAT ID that can be verified on VIES. Upwork will just not validate it. It is the right format, right company name, everything is correct.
Can you help me? I have resubmitted VAT number a few times and I don't know what to do to make it valid!

[BojanS]

Hi Esther,

We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number.

Thank you for reaching out to us. 

[vigariuoluvi]

I have the same problem. My VAT number can be easily verified on VIES but somehow Upwork cannot validate it. I've tried it several times. Please, help me!

[g_vasilevski]

Hi Daniel,

I`m sorry about the inconvenience this had caused you. 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your VAT number. Thank you.

[vigariuoluvi]

Thanks for replying, Goran, but unfortunately the issue is not yet solved. I said my number can be verified on the VIES website, so I assume your colleagues or the agent verified it here: http://ec.europa.eu/taxation_customs/vies/vatResponse.html? If you're not sure, can you please make sure they validate it on VIES again, if possible? All the customer agent gave me was one message, which he hasn't replied to as of yet, saying that there is some sort of formatting issue, but I submitted the same number format on the VIES website and VIES validated it! If it's valid on VIES, it MUST be valid on Upwork too, since that's what Upwork says. If Upwork is not validating something VIES is, then the Upwork system itself has a bug and I will not pay additional taxes because of system bugs. If nothing is done to fix this bug, I will have to contact the tax authorities here in my EU country (Portugal) and denounce what Upwork is forcing me to pay unnecessarily. 

[BojanS]

Hi Daniel,

I apologize for the inconvenience this caused. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

Thank you for your patience.

[maurogue]

Hello everyone,

i have the same issue; my VAT Number is properly validated on VIES website but Upwork does not validate it.

Could someone help me on this please?
Many thanks

Mauro

[g_vasilevski]

Hi Mauro,

Our team will reach out to you via ticket as well and assist you further with your VAT number. Thank you.

[monikabosh]

Hi,

Having the same issue here. I've been reading through threads and threads of the same inconvenience people have been having for years now and obviously, nothing was done to correct and ease up the process. 

I have a valid EU VAT ID that can be verified on VIES. Upwork will just not validate it. It is the right format, the right company name, everything is correct.
Can you please help me? I have resubmitted my VAT number a few times and I don't know what to do to make it valid. 

Thanks!

[g_vasilevski]

Hi Monika,

Our team will reach out to you via ticket as well and will assist you further with your VAT number. Thank you.

[dori_]

Hello Goran,

I have exactly the same problem. somehow Upwork cannot validate my VAT Number.
Everything is correct, VAT is also valid, I use it often.

Can anyone from Upwork take a look at this?

Thanks a lot,
Dora

[AleksandarD]

Hi Dora,

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

[kolecenko]

Hello!

Same issue here. All info I have entered is correct, I got valid VAT ID. I even tried adding letter preffix before numbers versus entering without letters, just numbers. All I get is not approved.
Please take a look at my issue, since I have already tried number of times.