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Karim's avatar
Karim K Community Member

Verification email not received

Hi dear,

I didn't receive any verification email even after re-sending it so many times
Can you please help me with this ?

Thanks

ACCEPTED SOLUTION
Goran's avatar
Goran V Retired Team Member

Hi Karim,

I will report this problem, and have one of our teams follow up on your email.

~ Goran
Upwork

View solution in original post

260 REPLIES 260
Goran's avatar
Goran V Retired Team Member

Hi Karim,

 

Check the junk mail folder or spam filter in your email account.

Try resending the email if it is not there for a few more times, if you don`t receive anything let me know and i will report your problem.

~ Goran
Upwork
Karim's avatar
Karim K Community Member

Thanks for the quick replay

I've already checked Spam & Junk folders, nothing received.

Ines's avatar
Ines D Community Member

Please i'm having this issue and i've done everythng but no results

Carlo's avatar
Carlo L Community Member

SAME CASE TO ME.. IM USING A FOXMAIL

Avery's avatar
Avery O Community Manager

Hi Carlo, 


I can confirm that the verification email was sent out. Could you please check your spam/junk folder to check if the verification went there?


~ Avery
Akhil's avatar
Akhil M Community Member

Dear Goran, I am not receiving my 6 digit code. Because of that I am unable to login to my account and my first client is waiting for my response. Please help me to solve the issues.

I have created a new account to send you a message. My orginal account username is: **Edited for Community Guidelines**

Email Id: **Edited for Community Guidelines**

Please help me asap.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Akhil,

 

I followed up with the team handling your case and you can expect one of our team members to follow up on your request very soon.

 

Thank you.

~ Aleksandar
Upwork
Idris's avatar
Idris A Community Member

Hi Aleksandar,

I also have this issue, about not receiving a verification email, i have checked my spam but nothing, I will appreciate if you can help me out on this.

Thank you.
Bojan's avatar
Bojan S Community Manager

Hi Idris,

 

It looks like your email was successfully verified. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.

~ Bojan
Upwork
Shaheen's avatar
Shaheen Q Community Member

**Edited for community guidelines**

Bojan's avatar
Bojan S Community Manager

Hi Shaheen,

 

Are you experiencing issues with your email verification process? I checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked. 

 

Let us know if you received the confirmation email.

~ Bojan
Upwork
Jacque's avatar
Jacque C Community Member

Hi. I need hellp with my verification email. I already reach the maximum, until now no verification email from upwork.

 

Thanks

Elinor's avatar
Elinor D Community Member

Hi Im having the same common issue as the others with regards the verification of email. ive checked everything. can youplease help me. 

Joanne's avatar
Joanne P Retired Team Member

Hi Elinor,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Tony's avatar
Tony W Community Member

i am having same problem

 

i tried two emails: **Edited for Community Guidelines**

Andrea's avatar
Andrea G Community Manager

Hi Tony, 

 

Could you please try sending the verification to your registered email one more time?

 

Thanks!

~Andrea
Rehnum's avatar
Rehnum O Community Member

The same issue with me.. please resolve
Abhi's avatar
Abhi S Community Member

I am not able to verify my email. Tried a lot of times but not receiving any confirmation email, even checked all the folders.

Goran's avatar
Goran V Retired Team Member

Hi Abhi,

 

Please try resending the verification email now and check your junk and spam folder as well. Thank you.

~ Goran
Upwork
Corazon's avatar
Corazon A Community Member

Hi,

 

I tried several times of re-sending the verification email, however, still no luck. Can you help me?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Corazon,

 

Could you please try resending the verification email one more time? Let us know if you still didn't receive the email so that we can assist you further.

 

Thank you.

~ Aleksandar
Upwork
Muhammad's avatar
Muhammad S Community Member

Hi, I have sent email verification many times but still, no email received on my domain email?

Avery's avatar
Avery O Community Manager

Hi Muhammad, 

I'm sorry for the delay as I am currently checking this with the team. I'll come back here once I have more information about this concern.


~ Avery
Avery's avatar
Avery O Community Manager

Hi Muhammad, 


A member of the team has reached out to you through an email support ticket to assist you further with your concern. 


~ Avery