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Kevin's avatar
Kevin B Community Member

Verify Identity 500 Error

I am trying to apply to a job but am unable to. It's asking me to go through identity verification, but I get an error before I can even start.

 

Attached is two screenshots of what I'm doing/experiencing.

 

I'm eager to apply to jobs. Please help.

 

Thanks!

 

Kevin

3 REPLIES 3
Joanne's avatar
Joanne P Moderator

Hi Kevin,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Dayana's avatar
Dayana S Community Member

Screenshot_11.pngI have the same error as the Others and also I am trying to apply to a job but the web didnt work

Pradeep's avatar
Pradeep H Moderator

Hi Deyana,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

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