Visual verification

[#1]

My laptop doesn’t have a camera. And would like to finish the verification process. Is there a way for me to complete this process via mobile phone?

[#2]

My first ‘digital nomad job’ was a freelancer writer. I applied for jobs on Upwork writing articles, books, product descriptions — just about anything you can imagine. And after several years of pitching clients and landing jobs, I perfected my cover letters. It sounds a little cocky, I know, to say I ‘perfected’ them but for the last two years that I worked through Upwork, every pitch I sent out resulted in me being hired.
So as my talent seems to lie in writing Upwork cover letters, I thought I’d write a post about it, for anyone else who wants to go freelance so that they travel while working. Plus, I no longer use Upwork, so I don’t mind sharing my secrets.

[#3]

Hi , i have been asked to verify my account and i verified myself with the CNIC and was taken to the next step where visual identification is required but every time i try the selfie ,a technical error shows up on the page . I am lost at how to verify myself visually.  Would appreciate some help. Thanks

[#4]

Hi Red,

Thank you for your message. I see that you have already completed a Visual Verification on your account and your account is already verified now.

Thank you,

Pradeep

[#5]

Hello Upwork team,

hope you are doing well.I have just started Freelancinng on Upwork and submitted my ID and Selfie verification.The phone automatically detected my face and took a photo I was actually not ready.But it has been more than 4 days my selfie hasnt been verified and I have submitted my Addhar card(in other as well as GOV ID) and It has been unable to process It as well.

please look into it and have a good day

[#6]

Hi Varun,

Thank you for bringing this to our attention. Apologies for the delay in processing your verification request. I understand how important it is to have your account verified in order to start freelancing on Upwork. We are currently experiencing a high volume of requests and are working hard to process them as quickly as possible. 

I have followed up with the team handling your request and I was informed that you will need to update your profile picture before they review your document submission. Your profile photo must be real and clearly show your face. Feel free to message us after you have updated the profile picture so that I can expedite the review process for you.

Thank you,

Pradeep

[#7]

Hi i want to do visual verification but getting a page of 404 while click on visual verification through support anyone help me i am also attaching the issue screenshot 

[#8]

Hi Wasiq,

I apologize for the inconvenience you are experiencing. I suggest you try the following steps to resolve the issue: 1. Clear your browser's cache and cookies. 2. Try using a different browser. 3. Make sure you are using the latest version of your browser. If the issue persists, please feel free to contact us again.

Thank you,

Pradeep

[#9]

I've got a notification to verify yesterday and all other options are verified but visual verification is still pending. I can't  get my money because of it. Is there anything can be done. 

[#10]

Hi Salina,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Please feel free to update the ticket should you have further questions or concerns.

[#11]

Hi, everybody.

Upwork verification has 3 steps. The third step is Visual Verification. Below message is copied from upwork verification page.

"We are reviewing your selfie which typically takes a few minutes, but could take up to 1 business day."

It's almost 2 business days passed. But it is still reviewing state.

There is no another option to do Visual verification again. Why is it longer than 1 business day in when Upwork mention?

Should I still wait?

Or should I contact upwork support team?

If anyone can give me answer, it will be helpful.

Regards,

Zhang.

[#12]

Hi, Zhang. 

I can not answer your question. My freelancer account was born one week ago, I am still not verified state.

Can you tell me how to verify account? You alre already ahead of me.

Thanks,

Nemanja.

[#13]

In my case, I received Verification Request when I was hired for the first job proposal 2 days ago.

Maybe you must buy connects and bid on the upwork jobs seriouly. At then you will get the chance.

There is no button to do it manually.

[#14]

Hello, Nemanja.

To verify your identification, please click your avatar at the top right corner of your screen.

And there you can see settings, please click.

Then it will show a security question window, but ignore it at the first time.

There you can see Identity Verification tag.

Click it and it will show Identity Verification page.

Now you can verify your identification by pressing Get Started button.

[#15]

Hi, Dmytro.

Thanks for your sharing knowledge. Unfortunately, I could not find any Verification tag after passed the security question page. It means I could not find any Verification tag or word in my account Setting page.

Should I find the Verification tag just in the security quetion page?

Or would you like to share a screenshot for me to find the tag easily?

Thanks,

Nemanja.

[#16]

Hello, Zhang.

Sometimes upwork takes more than 2 days to verify your visual identification.

If you are a real account(nowadays a lot of scammers here), then there is no need to worry about that.

You will be verified soon.

And if it doesn't work then you can contact Upwork Support Services.

[#17]

Hi, Dmytro K. Thanks for your answer my question. I am a real person of my account, so I don't worry about it.

I can wait for more if Upwork will take more than 2 days to verify visual identification.

The upwork message told that it would take upto 1 business day, so I worried much after passed one day time.

Great answer. Thanks again.

[#18]

I was in a call with the agent 'Marco M.'. I had to install google meet for a call verification. While doing that, I left the chat and joined the google meet and entered the given code. I never got accepted in the call room. Did the code change? Is it possible to arrange a new call?

[#19]

Hi Maarten,

Thank you for your message. I checked your account and I see that you have already completed the Visual verification now.

- Pradeep

[#20]

Hi, I have sent my selfie verification for over 3 business days, my id and location has already been verified, but the selfie is still not verified, I don't know if there's an issue.  I got my first job on the 10th and I was given until 17th to verify my identity. Today's the 17th so I'm scared my account will be on hold if it's not verified. Please I need help help with this.

[#21]

Hi Catherine,

I checked and can confirm that your verification is now completed. Don't hesitate to let us know if you need further assistance.

[#22]

I already done my visual verification but it is in process from last 8 days and we are not able to send praposal to clients 

Please help us ASAP 

[#23]

Hi! I have the same problem. Two days left for verification 

[#24]

Hi Gabriela,

If you're having trouble with the selfie, could you please try speaking with an agent instead? You can go to Settings > Identity Verification, click on Continue, and you'll see the Speak with an agent button like this.

[#25]

Hii upwork team I already changed my name and profile photo but after that till now my visual verification not verified till now please help me ASAP beacous for this issue I am not able to send praposal to clients

[#26]

Hi Nirman,

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep