Nov 18, 2020 03:51:56 AM by Eduardo P
Solved! Go to Solution.
Sep 30, 2021 11:45:57 AM Edited Apr 9, 2024 08:39:33 AM by Andrea G
Hi Kori,
Some freelancers will be eligible for digital photo verification in place of a video call. To complete digital photo, or "selfie" verification, you'll be asked to take a photo of yourself on your computer or mobile device. If you run into any issues with your Browser Settings for Visual Verification you can check this help article. For any other issues, please reach out to our support team.
Apr 9, 2024 06:51:28 AM by Amy P
Are you sure the agent button can be seen after clicking continue because I do not see the agent button.
Apr 13, 2021 04:31:08 PM by Shenna E
Apr 13, 2021 06:37:38 PM by Joanne P
Hi Shenna,
I checked your account and it looks like the badge has already been added to your profile. You can log in to your account and go to Find Work>Profile.
Oct 12, 2021 03:45:41 AM by Vivek G
My selfie verification is pending and it is not being verified nor I have a chance to retake that.
Please, tell me how to solve this.
Oct 12, 2021 04:00:29 AM by Aleksandar D
Hi Vivek,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 14, 2021 01:45:55 AM by Salman A
Hi, I try to verify my account. but in visual verification in time out again and again. Upwork, give me the last date to verify my account 17 June 2021. so I need help please guide me. I am working on many projects.
Jun 14, 2021 01:52:24 AM by Goran V
Hi Salman,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.
Jun 16, 2021 08:58:12 AM by Salman A
Hi Goran,
I am waiting for your team member . can you please tell me How much longer do I have to wait?
Thanks.
Aug 12, 2021 07:57:04 PM by Violeta E
Hi, I try to verify my account. but in visual verification in time out again and again. I am working on many projects. Please help me.
Aug 12, 2021 09:51:07 PM by Joanne P
Hi Violeta,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Sep 29, 2021 11:34:03 AM by Kenhit Antonio G
Hi.
I'm having the same problem trying to take the selfie (it says time out).
I need help with this, please.
Thanks.
Sep 29, 2021 12:33:23 PM by Andrea G
Hi Kenhit,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Sep 29, 2021 12:40:08 PM by Kenhit Antonio G
Hi.
Many thanks.
I have a few days left for my verification
Oct 4, 2021 11:53:13 AM Edited Oct 4, 2021 12:19:32 PM by Bojan S
Hey Upwork Team,
Just signed my first client through Upwork this past Friday the 1st. It's asked me to verify my identity through uploading a government ID as well as a selfie, but after learning of the biometric data collection in Upwork's terms of service here and attached:
**Edited for community guidelines**
I don't feel comfortable giving that information.
No hard feelings, I just don't know what I'd be signing up for. I tried to find a contact email but this was the only venue I could find to ask.
Am I able to verify my identity by an alternate method and withhold biometric data consent?
If not, how will payments to my bank account be handled with the contract I've entered into with my client on Friday?
Thank you,
Brian
Oct 4, 2021 02:40:39 PM by Bojan S
Hi Brian,
We’ll have one of our agents reach out to you via a support ticket to look into your concern and address it accordingly.
Thank you for reaching out to us.
Dec 21, 2023 01:28:52 AM by Edward S
Hi Bojan,
I am a new freelancer at Upwork, I was bidding on some jobs trying to land one. I accidentally bided on a wrong request so I withdrew my bidding. But that made this message appear suddenly: "Action required: Verify your identity to continue winning jobs on Upwork. Verify your identity." since then I couldn't bid on any job. And to be honest, I have the same concerns as Brian. I don't feel comfortable giving that information.
I want to know if I can verify my identity without letting my biometric data be collected.
I also tried to find a contact email but this was the only venue I could find to ask.
Thank you,
Edward
Dec 21, 2023 04:07:45 AM by Pradeep H
Hi Edward,
I apologize for the inconvenience you have experienced. We understand your concerns about verifying your identity and we take your privacy very seriously. Your security is our top priority and we appreciate your cooperation in verifying your identity. We use a secure and encrypted link to collect the information and documents you provide for identity verification. This ensures that your data is protected and only accessible by authorized parties.
We require identity verification to ensure that all users on Upwork are who they say they are. At this time, we do not offer an alternate option and you will need to verify your account with the requested information. Feel free to message us if you need further assistance.
- Pradeep
Oct 6, 2021 06:36:25 PM Edited Oct 6, 2021 06:59:39 PM by Ranganadh K
Hi There
I created my upwork account few months back. I started bidding and my profile is 95% completed. I havent got any video verification for my account yet. It worries me why and what if my account gets suspended or gets into account hold once my contract starts with any client. Please advice me if I need to contact Upwork CS to get my video verification done? Thank you.
Oct 6, 2021 07:57:34 PM by Joanne P
Hi Katikela,
I can see that you already communicated with our team about your concern with the verification process. One of our agents has sent you a follow-up message with steps on how you can continue the verification process. Please check your ticket by going here.
Oct 13, 2021 01:04:10 AM by Clarissa A
Hi, I already had visual verification last 1/11/2021 but it is already 3 days it is still not verified. What should I do?
Oct 13, 2021 05:21:01 AM by Aleksandar D
Hi Clarissa,
I checked with the team and you should be all set now. Let us know if you need further help.
Thank you.
Oct 14, 2021 06:44:20 AM by Inonge V
Hi everyone. I am trying to have my identification approved but the selfie camera does not recognise my face. Anyone with tipson how I can go about with this?
I also need a a few help like if anyone can check my profile and give me feedback and maybe explain a bit how the payment works. When I send proposals I see the amount I should receive should I land that project, I also have my own price of course so can I negotiate? Will the money be paid to Upworth or to my paypal etc? Any one to bring me up to dtae with these things.
Thank you very much in advance.
Inonge
Oct 14, 2021 06:58:49 AM Edited Oct 14, 2021 07:00:03 AM by Aleksandar D
Hi Inonge,
One of our team members already followed up on this support ticket to assist you further with the verification.
Once you're in contact with a client, you are free to negotiate the amount and project details. You can check this article for more information. After you get paid on a contract and the funds become available, you can withdraw them to your prefered payment method. I suggest checking out this and this article for information on how you get paid and the available payment methods. Also, you should check the other articles on the Upwork Help pages as they cover every aspect of the platform.
Additionally, I've pulled a few resources that may be helpful to you. Check out these articles to help you create a profile that stands out and improve your profile title and overview. For some great tips on writing proposals that win jobs, check out this article.
You can also visit our Resource Center and sign up for upcoming events and webinars to learn more about how you can boost your success on Upwork.
Thank you.
Nov 7, 2021 11:47:32 PM by Janny R
Hello, I've been trying to verify for the last 30 min but upwork just won't detect my face, I tried different light conditions, and my face is pretty clear and visible in the shape, but no matter what I try and do, it always say "No face detected", I deleted cookies too and tried again but still the same issue. Please help me, thank you very much for reading.
Nov 8, 2021 12:16:19 AM by Avery O
Hi Janny,
I checked your account, and it doesn't look like you're being requested to do a Selfie-ID Verification. We have different types of verification on Upwork, and it seems like you're being asked to upload your ID document and complete a video verification. Please go to your Settings page > Identity Verification to complete the ID document verification and the video verification afterward.
Nov 8, 2021 12:35:29 AM by Janny R
Hi, thank you for the fast reply.
I think more context is needed, I got my first work a few days ago, since then I had this popup on my Upwork page stating that I should verify my identity before a due date before I could get more works.
I couldn't do it until today.
To go to the verification process, I just clicked on the "Get started" link on the verification popup, it first asked for an identity card or a passport which I provided, and then the picture verification that I don't manage to pass at all.
I tried following your link instead, but the verification in the setting have only one button which go to the same face verification process I talked earlier as showed on the screenshot attached here. And similarly, as earlier, it does not detect my face at all for some reasons I cannot explain no matter what I do.
Also, I cannot attach screenshots because I get this error :
"The file type (.jpg) is not supported. Valid file types are: .jpg, .gif, .pdf, .pptx, .wmv, .png."
and then when changing to png this error:
"The file type (.png) is not supported. Valid file types are: .jpg, .gif, .pdf, .pptx, .wmv, .png."
I'm very unsure of what is happening but these are the screenshots as link:
Nov 8, 2021 01:39:23 AM Edited Nov 8, 2021 01:59:52 AM by Avery O
Hi Janny,
I'm sorry I missed seeing that you're requested to do a Visual Verification and not a Video Verification. Let me go ahead and look into this and come back here once I have more information regarding your concern.
ETA: Janny, a team member will reach out to you through an email support ticket to assist you further with your concern.
Dec 6, 2021 03:56:59 AM Edited Dec 6, 2021 03:57:29 AM by Natallia L
Is it possible to retake selfie?
I did it without passport and it was blurry.
Dec 6, 2021 04:07:36 AM Edited Dec 6, 2021 04:09:35 AM by Petra R
Ashraf K wrote:But for anyone to give specific advice you should provide more context to your question.
And if you are referring to the client who asked you to send 8 selfies
Maybe look at the subject line?
She obviously means the selfie for Upwork's ID verification
Natallia L wrote:Is it possible to retake selfie?
I did it without passport and it was blurry.
If it's not suitable, Upwork will contact you, don't worry!
Dec 6, 2021 04:12:44 AM by Natallia L
Hello!
I received email from "Upwork" - "Get your Identity Verified badge".
I did this point - "Provide us a valid government-issued photo ID."
But have issue with this one - "Complete a visual verification to confirm you are the same person as shown on your profile and ID."
I took selfie, but without passport and it was blurry.
Is it possible to retake it ?
Jan 9, 2022 01:37:53 AM Edited Jan 9, 2022 02:14:05 AM by NikolaS N
Hello **Edited for Community Guidelines**,
For the last 30 minutes ago, I have completed my interview for visual verification but at the time of the interview, the interviewer told me to show id But unfortunately, at that time my ID has been not around me, then the interviewer skip it and asked me for other questions like what is your name and something else.
But after 10 minutes I have seen my visual verification is successfully verified. Can you tell me? Its verification is done or it is under review.
Jan 9, 2022 02:11:58 AM by Martina P
You can't be verified since this is clearly not your real name.
Jan 9, 2022 02:16:06 AM by Devinder S
Hello Martina P
Thanks for the reply.
I'm not understanding properly, can you define me briefly.
Jan 9, 2022 02:13:19 AM by NikolaS N
Hi there,
I checked and it seems that you already created a support ticket regarding your concern with the verification process. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Jan 9, 2022 02:37:34 AM by Devinder S
Hi Nikola S,
Kindly read my question clearly. And at the time of the interview, I was not able to show my identity, So that is the estimated reason Upwork can do not verify my profile.
But now I can able show my identity by video interview.
Jan 25, 2022 01:52:11 PM by Maria Diorella M
Hi,
What happens if visual verification is not completed by Upwork by the time I needed my verification completed? I already sent a photo of my government issued ID and that part was approved.