Solved: Visual verification - Page 14

ac4e6bdb · ‎11-18-2020

My laptop doesn’t have a camera. And would like to finish the verification process. Is there a way for me to complete this process via mobile phone?

AndreaG · ‎09-30-2021

Hi Kori,

Some freelancers will be eligible for digital photo verification in place of a video call. To complete digital photo, or "selfie" verification, you'll be asked to take a photo of yourself on your computer or mobile device. If you run into any issues with your Browser Settings for Visual Verification you can check this help article. For any other issues, please reach out to our support team.

To access our support services, it would be best to follow the steps below:

Navigate to the Help Center’s navigation bar and select the “Contact Support” option.
Choose the “Chat with Upwork” option to initiate a conversation with our chatbot.
Type in a question or topic and click “Send.” The chatbot will provide relevant articles related to your question.

We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.

~Andrea

View solution in original post

ArjayM · ‎05-10-2024

Hi Jonathan,

I reached out to the team handling the review, and they confirmed that your ID has been verified. You can now see the ID verified badge on your profile to validate this. Thank you for reaching out!

~ Arjay

40ad21f1 · ‎05-14-2024

Hello, I have tried the 'Appear on camera' step 12 times to be verified. I've tried taking a selfie with adequate lighting using three different phones, but nothing works. Please help me.

LuiggiR · ‎05-14-2024

Hi Colin,

I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.

~ Luiggi

70d28434 · ‎05-17-2024

Hello

I am facing a problem and hope you guys can help me.I opened the account after a week I was sent for verification I did the verification but still it didn't apply no message sent to me upwork.If I have a verification problem how will I know if my verification is correct if I am not notified.Due to which I am not able to send any proposal for any work,

Please tell me what is the solution

Hasina

LuiggiR · ‎05-17-2024

Hi Hasina,

I checked your account and see that your selfie is being rejected because your Upwork profile picture doesn't meet Upwork requirements.

Your profile photo must meet the following requirements:

It must look like you.
It must be a headshot-style photo.
Sunglasses, other individuals, logos, or pictures of anything other than your face are not allowed.

Please check this article for more information on updating your profile photo. Once you've updated it, you can try uploading your ID again from the Identity Verification settings page.

~ Luiggi