Visual verification

[ac4e6bdb]

My laptop doesn’t have a camera. And would like to finish the verification process. Is there a way for me to complete this process via mobile phone?

[1fba9834]

Hi, Dmytro K. Thanks for your answer my question. I am a real person of my account, so I don't worry about it.

I can wait for more if Upwork will take more than 2 days to verify visual identification.

The upwork message told that it would take upto 1 business day, so I worried much after passed one day time.

Great answer. Thanks again.

[97903ad7]

I was in a call with the agent 'Marco M.'. I had to install google meet for a call verification. While doing that, I left the chat and joined the google meet and entered the given code. I never got accepted in the call room. Did the code change? Is it possible to arrange a new call?

[PradeepH]

Hi Maarten,

Thank you for your message. I checked your account and I see that you have already completed the Visual verification now.

- Pradeep

[catherineebebi]

Hi, I have sent my selfie verification for over 3 business days, my id and location has already been verified, but the selfie is still not verified, I don't know if there's an issue.  I got my first job on the 10th and I was given until 17th to verify my identity. Today's the 17th so I'm scared my account will be on hold if it's not verified. Please I need help help with this.

[LuiggiR]

Hi Catherine,

I checked and can confirm that your verification is now completed. Don't hesitate to let us know if you need further assistance.

[677507ab]

I already done my visual verification but it is in process from last 8 days and we are not able to send praposal to clients 

Please help us ASAP 

[ad2e6f69]

Hi! I have the same problem. Two days left for verification 

[759e32fa]

Hi Gabriela,

If you're having trouble with the selfie, could you please try speaking with an agent instead? You can go to Settings > Identity Verification, click on Continue, and you'll see the Speak with an agent button like this.

[677507ab]

Hii upwork team I already changed my name and profile photo but after that till now my visual verification not verified till now please help me ASAP beacous for this issue I am not able to send praposal to clients

[PradeepH]

Hi Nirman,

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

[677507ab]

Hii pradeep ,

Thanks for showing interest in my concern but after purchasing membership my account is on hold not able to submit praposal our work is stop due to this verification please help me that's why I worry about this situation

[759e32fa]

Hi Nirman,

As Pradeep mentioned, it is best to follow up on your support ticket if you have additional questions or concerns. Your ticket is assigned to the correct team and only they can help out with your verification issues. Please access your support tickets here.

[fd79482c]

My selfie is taking too long to review .Help please

[MostafaT]

Hello Irina,

Thank you so much for reaching out. Kindly allow 24-48 hours for our related team to review your selfie.

Please note that they will reach out to you via email as soon as the review is complete.

Thank you for your patience and understanding.

[e498a908]

During my chat with the support representative regarding visual identification, I received feedback that it is not possible to verify me and I should contact support. What are my next steps?

[LuiggiR]

Hi Andrey,

I can see that you were notified via a support ticket about the next steps. Kindly refer to your support ticket here, and don't hesitate to follow up with the team if you have questions.

[e7c597c0]

Hi, I want to verify myself in upwork, but I have problem with the third step - visual verification. It is pending and I am scared that I will be stuck forever. Other two steps were ready for seconds.

[759e32fa]

Hi Kaloyan,

Please allow our team enough time to verify the information you submitted. If they need to contact you for further instructions on how to complete the verification, they will reach out to you via email and a support ticket. There's no need to do anything on your end at the moment, just sit tight while our team reviews your account. Thank you!

[ffbf7978]

Hello, I sent my selfie verification 4 days ago and I haven't got an answer yet. What should I do?

[chakrabartty]

How can I solve this problem?

[chakrabartty]

My verivection is hide

[chakrabartty]

I want to selfi verivecation

[LuiggiR]

Hi Debdatta,

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

[LuiggiR]

Hi Zay,

I followed up with the team and can confirm that your more recent submission is still under review. You should receive a response from the team as soon as the review is completed.

[c910d8fb]

So my principal in a transaction is that if I pay for a service, I better be able to reach them by phone.  After a week of back and forth getting anyone to agree to call rather than use their self help (self help is for free, not paid) they finally schedule for a call at 11am.  It is now 12:13 and no call.  Of course, you can't call or email them direcly any more as their CEO misunderstood the interest generated from the pandemic and wen't all tech development on a site that didn't need it and that 4M loss has cut support for the people who generate their revenue.  Anyone from Upwork want to chime in here?  

[ArjayM]

Hi Robert,

Thank you for reaching out to us here in the Community, and I'm sorry if you're having difficulties completing your video verification. We certainly understand how you want this procedure to be completed immediately.

I can see you've coordinated with the appropriate team for your concern, and several support tickets have also been set up. Please continue coordinating with the team through a single active ticket on this page so they can assist you more efficiently.

[3d2f60fb]

I can't pass visual verification on Upwork. It always displays 'center your face in the oval', even if I place my face in the center of the oval. Please help me.

[spectralua]

Try using a outdoor light or another camera.

[005cc82d]

Hi, I need help, either from a freelancer with the same problem or Upwork worker.
I need to verify with selfie, to continue working. The problem is that neither with the phone nor with the computer I can do it, I get the following message: we are having some technical problems. we are unable to use the camera on this device.
please try again using the camera of your cell phone.

Please, if someone from the technical service can help me, I would appreciate it. Thank you.

[PradeepH]

Hi Gio,

Thank you for your message. I see that you have already completed the Visual verification on your account.

- Pradeep

[01ec0d00]

If you have upwork apps installed on your phone then give the phone camera
permission.

[9213819d]

Visual verification 

[759e32fa]

Hi Santosh,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[3d2f60fb]

I can't pass visual verification on Upwork. It always displays 'center your face in the oval', even if I place my face in the center of the oval. Please help me.

[ArjayM]

Hi Roman,

I’ve escalated your community post to a support ticket to give your concern the attention it deserves. One of our agents will be in touch with you soon on this page to assist.

[ffc4f030]

I have verified my ID and location verification but not the visual one, i submitted the photo but it didn't get accepted maybe because it's too blurry. So can i redo the photo step, and my english is only at the written level, probably cant hear a single word from the agents.

[fb29e579]

 

**Edited for Community Guidelines**

 

[759e32fa]

Hi Zapier,

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.

[1d3a6529]

Hi. Can you look into my issue please. I am facing the same issue of face not detecting. I am required to do a visual verification but my face is not getting detected at all. Also, I don't have any tickets to request this issue. Kindly help me with this issue. My ID and location are verified .

[759e32fa]

Hi Areeba,

Thank you for reaching out to us. I checked your account and can see that your visual verification has already been approved.