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Osama's avatar
Osama B Community Member

We were unable to process your proposal due to missing address information. Add your full address.

Hi,

 

When I am trying to submit my first proposal I am receiving the following error message:

Sorry, we were unable to save your application.

We were unable to process your proposal due to missing address information. Add your full address.

 

However my address is full submited.

 

Thanks in Advance

 

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi All, 

 

Recently our engineers released a fix for this issue and you should not be getting the errors reported here when submitting proposals. If you still receive an error, please let us know. 

 

We appreciate your patience and understanding!

Update: since we haven't gotten any new reports, we'll consider this issues fixed and will be closing this thread. 

~ Valeria
Upwork

View solution in original post

192 REPLIES 192
Karla's avatar
Karla S Community Member

I am having the same issue.
I edited my address and am still getting the same message.
Please advise.

Long's avatar
Long L Community Member

I also have this issue

Carl Anthony's avatar
Carl Anthony H Community Member

I'm having the same issue. I already updated my address, even tried clearing cache but same problem.

Santhosh Kumar's avatar
Santhosh Kumar T Community Member

Hi, I am unable to send proposals. I am getting an error "To submit a proposal, update your address". However, I have already updated the address details correctly

Tarik's avatar
Tarik B Community Member

i have this errpr pls help me. I changed my adress may times but no solution

Besnik's avatar
Besnik S Community Member

I am unable to submit any proposals, it keeps telling me "update your address". I have updated it twice and nothing has changed, the problem doesn't seem to be solved

Sakshi's avatar
Sakshi T Community Member

I have updated the whole address and all fields are complete. Still the issue persist.

Tri's avatar
Tri T Community Member

I'm experiencing the same problem, could someone help me?

 

Charles's avatar
Charles D Community Member

When I try to submit my application for a job I get this message: TO SUBMIT A PROPOSAL, UPDATE YOUR ADDRESS.

 Which I did but I keep getting the message.

I need assistance please

Hactos's avatar
Hactos Y Community Member

Me too, i've completed everything in my account but still can't submit a proposal...

Samuel's avatar
Samuel C Community Member

The same error.....a solution please?

Muhammad's avatar
Muhammad J Community Member

When I want to submit a proposal, it shows an error to update your address and I updated my address 10 times using different formats and methods but it won't work Kindly help me.

Eglan Francela's avatar
Eglan Francela G Community Member

Hello, I have the same problem. 

I can't send the proposal, and  I got this message 

"To submit a proposal, update your address."

 

I have changed my address, but still the same problem

can you help, please 

Julieta's avatar
Julieta M Community Member

I keep receiving this message when i try to submit a job, but im sure that my adress is correct.

Bruno's avatar
Bruno R Community Member

Hi!
As the title, I cannot apply to any job offers.

Error in attachment.

 

Thanks!

Asmaa's avatar
Asmaa G Community Member

Hello freelancers  whenever i try to submit aproposal , i get a message saying i need to update my adress ! I've done that twice and it still shows !my profile is complete too ! Help pls and thank u 

Maryam's avatar
Maryam R Community Member

Hi,

I just created an account and wanted to send a proposal but they said first update your address. Afterwards i updated it many times but still am not able to send a proposal because of address.

 

If anyone knows anything about this kindly help!

Nabil's avatar
Nabil R Community Member

To submit a proposal, update your address

Hey, 

can anyone help me resolving this problem?

Cavian's avatar
Cavian V Community Member

I have followed the suggested solution and I am still unable to submit proposals. please help.

Emre's avatar
Emre D Community Member

When I try to sumbit a perposal I get this message

"To submit a proposal, update your address"

 

*I have already add my complete address.

Satcharith's avatar
Satcharith T Community Member

Hi Avery,

 

I am facing the same issue while trying to submit a proposal:

"To submit a proposal, update your address"

 But, I have already updated my location and tax residence address. Kindly help resolve it.

 

~Charith

 

Nihal's avatar
Nihal A Community Member

Me too, I can't submit to any job due to this problem, though my address and mobile number are correct 

Valeria's avatar
Valeria K Community Member

Thank you all for following up. We're still looking into this issue and taking into consideration your reports. We'll provide an update here once we have more information.
Thanks for your patience while we're getting this resolved.

~ Valeria
Upwork
Sihai's avatar
Sihai C Community Member

Me too. Looks like some cache not updated. 

Stefania's avatar
Stefania A Community Member

I'm having the same problem. And I've changed my address too many times. help please!