Why Upwork doesn't remember my device?

[c17adc49]

Everytime I log in it asks my password even though I always checkmark "remember this device"

Afterwards, I also always get a notification by email : "An unknown device or browser has been used to access your account"

How can I get Upwork to trust my device/browser? I'm using the latest Firefox

[JoanneP]

Hi Altan,

There is no option to turn off this notification as it is a security feature that informs you if we notice unusual account activity. Please note that the system may be unable to recognize a login attempt when you have cleared your cookies or are logging into your account via incognito mode. 

[c17adc49]

That's the problem though, I'm not clearing my cookies or using incognito mode. It still asks me every time I log in. I always mark this device as a trusted device

[JoanneP]

Thanks for following up here, Altan. I have escalated your concern to our team so that they can assist you further. Please allow them time to review, and one of our agents will update you directly via a support ticket.