Why is upwork charging me a service fee at 20% even after I have earnings exceeding 500$

[7d899e11]

The fees should have been 10% on amounts exceedinh 500$ . But this did not happen. Still charging me with 20%. Not fair at all for the people who are struggling and doing all the hard work.

[sofia2008]

The 10% fee applies after 500 $ earned from a same client. Is that the case?

[7d899e11]

##- yes -##

[sofia2008]

Do you have other fees like VAT?

[7d899e11]

##- No -##

[sofia2008]

It is hard to help you further without numbers.

[LuiggiR]

Hi Asma,

A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.