Mar 23, 2021 10:32:52 AM Edited Mar 23, 2021 10:52:52 AM by Valeria K
hello I have problem I have created a project but my project is not being approved. I don't understand why my project is not being approved. I would have benefited if you had pointed out my mistakes. Thanks
Solved! Go to Solution.
Mar 23, 2021 01:09:42 PM Edited Mar 28, 2023 07:35:34 AM by Andrea G
Hi Mohammad and Hemayet,
I'm sorry to hear about your projects being rejected. Please refer to the email that our team has sent you for suggestions on how to improve your projects before resubmission of them.
You’ll want to make sure your project is attractive to clients and catches their eye. Here are some best practices to create a professional project:
To learn more about Project Catalog, you can check this help article.
Thank you.
NOTICE:
We are currently receiving more projects for review than usual. Please allow us longer than usual to review your project.
May 28, 2021 10:44:09 AM by Andrea G
Hi Shovo,
Please refer to the email that our team has sent you for suggestions on how to improve your project before resubmitting.
May 31, 2021 03:23:17 PM by Mesra A
My project catalogue has been declined 3-4 times due to images. I have changed the images but it's still not accepting. Can someone help me?
May 31, 2021 05:57:22 PM by Joanne P
Hi Mesra,
I checked and it looks like our team has already sent you a notification regarding the status of your project. Please check the notification they sent, and kindly also review the changes they mentioned in the email sent to the email address associated with your Upwork account. They have also provided tips on what you can do to update the project before resubmitting it.
Jun 5, 2021 05:06:29 PM by Mesra A
Yes, I got the mail. It said that I had to change the picture on my project, which I did multiple times. But it still gets rejected. That's why I am asking for help.
Jun 5, 2021 06:23:40 PM by Pradeep H
Hello Mesra,
You can try uploading an image that supports your project descriptions to make them look more professional and represent the type of work or service being offered. It's best to use images with minimal text.
Thank you.
Pradeep H.
Jun 7, 2021 07:22:04 AM Edited Jun 7, 2021 07:24:58 AM by Rachelle S
My project needs changes, however the link sent in the notification has a spelling mistake in it apparently, and it doesn't lead anywhere. How do I see the feedback on my project gig? There doesn't appear to be any way to contact a support agent.
Jun 7, 2021 08:21:46 AM by Andrea G
Hi Rachelle,
Could you please confirm which link you're referring to? I checked and it looks like our team shared some advice specific to your project via email. For more project approval guidelines and tips, please click here. To edit and resubmit your project you can go to your Project Dashboard here.
Thanks!
Jun 7, 2021 10:01:32 AM Edited Jun 7, 2021 10:08:44 AM by Rachelle S
Hi Andrea, the link was under the notifications section; the message was, 'We're sorry, your project "You will get a Unique 500-Word SEO-Optimized Article" was not approved yet. Please review your feedback and submit again. Edit project'.
The 'Edit project' link takes me to a web page that says 'This site cannot be reached...' Please see the screenshot attached to my original post, or click on the above link. I have not received anything via email.
I know about the Project Dashboard, and I did go there to edit the project description, however my question is, how do I see what I'm supposed to be editing? My assumption is that somewhere there will be information on why the project was not approved, and that this feedback will be detailed so I understand why and can fix the issue, is this correct?
And if it is correct, where can I find the feedback as the link in my notifications is not working. I'm very new to Upwork, so I'm not familiar with the process at all.
Jun 7, 2021 11:12:30 AM by Andrea G
Hi Rachelle,
The feedback is included in the email the team sent to you. Thanks for flagging the broken link. That said, it should be leading you to the page where you can edit your project which you can access from your Project Dashboard > Under Review > Three Dots button > Edit.
Jun 7, 2021 04:45:14 PM Edited Jun 7, 2021 04:45:58 PM by Rachelle S
Hi Andrea,
Again, I did not receive any email. Is there any way to get your team to re-send the email b/c there is no email in my inbox from Upwork in regard to this issue.
Jun 7, 2021 07:22:03 PM by Joanne P
Hi Rachelle,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jun 8, 2021 03:14:17 AM Edited Jun 8, 2021 03:57:04 AM by Aleksandar D
Hello,
Recently I want to publish my 1st project, But there showing "under review" every time. I can't even find out where is the problem. Please help me out!
**Edited for Community Guidelines**
Please help me out where to change
Jun 8, 2021 04:02:14 AM by Aleksandar D
Hi S N Mubashir,
Please refer to the email that our team has sent you for suggestions on how to improve your project before resubmitting.
Thank you.
Jun 8, 2021 11:30:58 PM Edited Jun 8, 2021 11:53:03 PM by Aleksandar D
Hello there,
I am the begineer of this work.I am suffering a lot of problems.I arranged so many projects related to medical,biotechnology but still why it is not getting approved.The cover photos were clear too and also it was totally matched with all topics I used.
I made a sample work where it can be seen that I dont give any wrong info.
thank you
**Edited for Community Guidelines**
Jun 8, 2021 11:48:45 PM by Petra R
Raihana Rezvi S wrote:
I made a sample work where it can be seen that I dont give any wrong info.
That font is utterly unreadable
Jun 9, 2021 12:08:34 AM by Aleksandar D
Hi Raihana,
You can find suggestions on how to improve your project before resubmitting in the email that our team has sent you.
Thank you.
Jun 13, 2021 10:03:08 AM by Rasel S
hello, customer support,
I am highly disappointed with these problems. I am a new freelancer at Upwork. I am a full-time freelancer. recently i want to publish my 2 projects in the digital marketing category. but unfortunately, my project was not approved yet.
please tell me the project default
thank you
Jun 13, 2021 11:21:32 AM by Luiggi R
Hi Rasel,
Did you receive an email from the team letting you know what needs to be changed? If so, be sure to review that and then resubmit your project. The team will review it once more and get back to you in up to five business days.
Thank you,
Jun 22, 2021 04:21:14 PM by Fahmida C
Jun 22, 2021 06:49:15 PM by Joanne P
Hi Fahmida,
It looks like you have just submitted your project for review. Please allow up to five business days for your project to be reviewed.
Jun 22, 2021 07:03:29 PM by Fahmida C
Jun 22, 2021 06:56:37 PM by Uliana R
For 3 days now, projects in my profile have not been approved, can you please speed up this process. since this task was given to me at the university and today is the deadline, otherwise I will get a bad mark.
Jun 22, 2021 08:31:13 PM by Joanne P
Hi Uliana,
Thanks for reaching out. Please allow up to five business days for your project to be reviewed.
Jun 22, 2021 11:52:43 PM by Patience Opeyemi A
Jun 23, 2021 12:42:52 AM by Aleksandar D
Hi Patience,
I'm sorry to hear about your project being rejected. You can find suggestions on how to improve your project before resubmitting in the email that our team has sent you.
You’ll want to make sure your project is attractive to clients and catches their eye. Here are some best practices to create a professional project:
To learn more about Project Catalog, you can check this article.
Thank you.
Jun 30, 2021 07:22:12 PM by Mohammed Z
Jul 3, 2021 12:39:01 PM by Arnab R
Hi everyone,
I am surprised to see that my project dashboard has been declined back to back without any reason. I could not figure out what went wrong. However, I have resubmitted it again. Can anyone please help?
Thanks,
Arnab
Jul 3, 2021 01:34:43 PM by Jennifer R
Arnab R wrote:Hi everyone,
I am surprised to see that my project dashboard has been declined back to back without any reason. I could not figure out what went wrong. However, I have resubmitted it again. Can anyone please help?
Thanks,
Arnab
Doublecheck the size of your image.
Jul 3, 2021 02:53:59 PM by Luiggi R
Hi Arnab,
Since you recently resubmitted your project, please allow up to five business days for the team to review the new submission. The team would back to you and let you know if something needs to be changed.
Jul 5, 2021 09:10:58 AM by Md. Rasel M
Hello Upwork Community,
I am a new freelancer in Upwork. As a freelancer, Every time I send my project for review it is rejected. Every time I check my mail and solve it according to your instructions and send it again for review. But every time It was rejected for new reasons. Please provide me suggestions on what can I do?
Thank you.
Jul 5, 2021 10:28:58 AM by Andrea G
Hi Md. Rasel,
I'm sorry to hear about your project being rejected. You can find suggestions on how to improve your project before resubmitting in the email that our team has sent you. I would also suggest you check out this help article for some Pro Tips.
Jul 9, 2021 05:05:02 AM Edited Jul 9, 2021 05:44:47 AM by Aleksandar D
I submitted a project and received an email that stated:
"Your project requires revisions before it can be approved because the image included does not adhere to our project guidelines. Specifically:
• The cover image doesn't speak of the work being offered
When picking a cover photo, please make sure the subject matter of the photo you select is relevant to the project you’re trying to offer."
I used Canva to make this image, and it is currently the cover for my Fiverr gig. I am a freelance copy editor, and the image is a decent picture of me that says "Detailed, Intelligent Editing by M.C. Miller -- Let's bring your story to life!"
I don't understand why this picture was rejected. The email Upwork sent me was not helpful, and all the forums I visited listed problems that do not apply to this image. What am I doing wrong?
**Edited for Community Guidelines**
Jul 9, 2021 06:12:25 AM by Aleksandar D
Hi Michaeli,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jul 9, 2021 10:30:56 AM by Michaeli K
Jul 9, 2021 11:46:08 AM by Andrea G
Hi Michaeli,
I'm sorry to hear that. I can see you were able to reply to your support ticket and share your concerns with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible. When everything is in one place, we can be more efficient in assisting you.
Thanks!
Jul 18, 2021 07:52:24 AM by Michaeli K
My project has been approved now, which makes me think someone looked at the picture. Thank you for clearing this up!