can't change profile name

[5fb40a4b]

Hi, I follow below guide to change my profile name to "Alex Nguyen" but it doesn't work, could anyone help?
https://support.upwork.com/hc/en-us/articles/115003658388-Change-Your-Profile-Name

[30006014]

Hello, same goes to me 😞

[ArjayM]

Hi Joseph,

I'm sorry you're having difficulties updating your name on your profile. I've shared your concern with our Support team and raised a ticket to give it the attention it deserves. One of the members will contact you on this page with more information and further assistance.

[5fb40a4b]

Hi ArjayM,
Thanks for your support. I click into "this page" and it shows "Oh! It looks like that page has moved." 

[5fb40a4b]

Ah I see my profile name was changed, thanks!