not receiving security code on my phone

[#1]

Hi

not receiving security code on my phone ??

I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number

[#2]

Hi Bojan,

I got the same problem. How can I re-generate the authenticator code? I can't set my profile setting because I can't fill in the authenticator code.

[#3]

Thank you for reaching out to us, Rangga.

One of our team members will reach out to you directly via a support ticket to assist you with your request. 

[#4]

Hi Bojan

I am having trouble with the authenticator code

I need to verify my details using some other method 

kindly lemme know what to do 

Thanks

[#5]

Hi Sajjad,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#6]

Facing same issue please help

[#7]

Hi Dilip,

One of our team members will reach out and assist you directly via a support ticket.

[#8]

Hi,

Need help here, I wanted to change my mobile num since it was deactivated already. I clicked my profile settings and it directly went to a page that I should put the code sent to the deactivated num. No additional option is shown just a confirmation & a log out button.

Thanks in advance for the help.

[#9]

Hi Juvelyn,

I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[#10]

hello, How can I change my mobile number? my old number was deactivated. and I need to change it because every time I logged in, the verification code was sent to my old number. thank you.

[#11]

Hi Apple Joy,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[#12]

I just create this account to touch here. I am in overseas now. My phone number is not working. I can't login to my account because it keep asking about the message confirmation number. Can anyone help me with that please?

[#13]

Hi Muhammad,

Could you please send me a private message with your Upwork username or registered email address so that I can check and assist you further?

Thank you.

[#14]

Hello, I have the same problem, I can't login to respond to your message, I had to create a new account just to respond to this message! Please help

[#15]

Hi Federico,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your original account. Thank you.

[#16]

I'm having the same issue. I created this new account to try to solve this.
What can I do?

Thanks.

[#17]

Hi Alexandre,

Could you please click on my picture next to this post and send me a private message with more info about the account you need help with?

Thanks!

[#18]

Hello! Please help me asap 😞 I lost my sim card and i am not using the phone number i registered on my upwork account. I cannot withdraw my funds because its asking me for an aunthentiation code.. upwork please help me fix this

[#19]

Hi Elque,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.

[#20]

Thank you so much. I need help asap

[#21]

I can't received the verification code because I lost my sim card. Please help me. Thank you.

[#22]

Hi Ariston,

I checked your account, and it looks like our team is already assisting you directly with your concern. Please feel free to post any follow-up questions on the ticket, and our team will be happy to assist you further. 

[#23]

Hi there, I would like to ask some help with regard to changing contact number. I am trying to change/update my contact number, but I did not find ways on how to update it. My cell phone was stolen last month, I am using a new number now.
Thank you

[#24]

Hi Mary, 

You should be able to update your phone number by going to your Contact Info page (Settings > Contact Info), scrolling down to the "Location" section of the page, and editing your mobile number from there. 

If you need further help, please don't hesitate to let us know and our team will assist you further. 

[#25]

Thank you for your response Avery, greatly appreciated. I am not able to update the contact number through settings>contact info, since verification code is required in updating the information. Please see attached screenshot when I click the settings

[#26]

Hi Mary Grace,

I've shared your concern about updating your mobile number with our team. One of our agents will reach out to you directly via a support ticket.