Solved: Re: not receiving security code on my phone - Page 3

Ian C · ‎08-26-2020

Hi

not receiving security code on my phone ??

I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number

Andrea G · ‎09-09-2022

Hi Eric,

If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Select Get Support at the bottom of the Help Center page
Type a question or topic and select "Send." The bot will find relevant Help articles for you.
If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
Select "Contact Support" and follow the options provided

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

~ Arjay

View solution in original post

Mary Grace S. G · ‎01-05-2021

Thanks very much, Joanne! Greatly appreciated. I will just wiat the agent to contact me.

Mary Grace S. G · ‎01-05-2021

I have the same problem,my phone was stolen last week I cannot withdraw nor update my contact number. Every action need verification code.

Aleksandar D · ‎08-26-2020

Hi Ian,

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar

Parth S · ‎09-23-2020

I also have the same issue, it is not giving me the security pin on my phone after inputting my phone number

Joanne P · ‎09-23-2020

Hi Parth,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne

Gpa T · ‎11-27-2020

hello, I have the same problem with the SMS not arriving to complete the initial verification of the profile.

Thank you,

George

Bojan S · ‎11-27-2020

Hi there,

One of our team members will reach out to you directly to assist you with your phone verification process.

Please note that your profile must represent you as an individual and that all the information in your profile including your name needs to be accurate, truthful and verifiable.

Thank you!

~ Bojan

Taniele C · ‎01-06-2021

I'm having the same issue with the initial verification code.

Andrea G · ‎01-06-2021

Hi Taniele,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

~Andrea

Joe B · ‎01-18-2021

Hi

I am also having issues receiving a an SMS code for my profile set up.

I now can't request another one, as I have tried 5+ times.

Thanks

Joe

Bojan S · ‎01-18-2021

Hi Joe,

It looks like you were able to successfully verify your phone number. Feel free to reach back to us if you need any additional assistance.

Thank you!

~ Bojan

Sebghatullah Y · ‎05-04-2021

I'm not receiving confirmation code on my phone too.

Bojan S · ‎05-04-2021

Thank you for reaching out to us, Sebghatullah.

One of our team members will reach out to you directly to assist you with your concern.

~ Bojan

Kay S · ‎11-29-2021

I'm having this same issue. Could I get some guidance on how to fix this and complete my account set up? Thanks!

Bojan S · ‎11-29-2021

Hi Kay,

We’ll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us.

~ Bojan

Fraida L · ‎01-14-2022

I am also having this issue. It seems to be a common problem in the system. I requested a verification code multiple times but am not receiving them. Please advise!!

Scott P · ‎10-17-2020

Just send my code so I can proceed with my profile.

you are delaying my completing it.

mahalo.

Luiggi R · ‎10-17-2020

Hi Scott,

We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi

Mia C · ‎10-29-2019

I added the wrong phone number and I need to change it ASAP. Where do I do this?

Bojan S · ‎10-29-2019

Hi Mia,

We'll have one of our agents reach out to you via a support ticket to assist you with your request.

Thank you for reaching out to us.

~ Bojan

Bojan S · ‎02-19-2020

WHEN I TRY TO CHANGE MY PHONE NUMBER TO **Edited for community guidelines**, WHICH IS MY CURRENT NUMBER, I GET A MESSAGE SAYING THAT THIS NUMBER IS BEING USED BY ANOTHER ACCOUNT....

Normabeth C · ‎02-19-2020

GETTING SINCERELY FRUSTRATED...

Bojan S · ‎02-19-2020

Thank you for reaching out to us, Normabeth.

One of our team members will reach out to you directly to assist you with your phone verification process.

~ Bojan

Rubi G · ‎05-03-2020

Hi how to change number? It hasn’t been verified yet cos the number was incorrect when I signed up. I don’t even know how can I change the incorrect number that theyre trying to verify. Can someone pls help immediately? This is so frustrating. It’s a hard time registering in this site.

Avery O · ‎05-03-2020

Hi Rubi,

I checked your account and can see that you have already completed your phone verification. If you need further help, please don't hesitate to reach out.

~ Avery