pointless re-verify

[slawomir_rewaj]

Hello,

I'm a top rated freelancer and I verified my identity last month. Now I have got the same request again.

Taking 10 minutes to do it is not a big deal, although I would prefer that Upwork respects my time rather then feeling entitled to waste it on pointless excercises.
I have passed it and it was no different then the previous one.

The bigger issue is that my account is on temporary hold and it lasts longer then 10 minutes. Upwork claims that it has up to 48 hours to release it.
I'm worried about how this is presented to the clients.

The main question is - why do Upwork even does it so often? Do you think that my identity changed within a month?

Kind regards

Slawek

[a_badr_eldin]

Thank you, Annie. I will be waiting. I hope they do as it's the third day in row with no answer although I passed all verifications they required.

[a534ee3c]

Hi,

So I went to go and buy some more connects, and I put in my credit card. 

However when i clicked auto-fill it put my last name in twice as both my first and last name.

Now Upwork is trying to get me to verify the name Mustafa Mustafa and has paused my account, I've tried everything to try and contact them but to no avail.

Can someone help me or direct me to the right channel to get it sorted.

Thanks

Ali

[759e32fa]

Hi Ali,

We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your verification anyway. If there is any issue or mismatch, our team will reach out to you directly to assist you.

[a3fdb40b]

i Also wanna change my verified name

[a3fdb40b]

because i need to upload my goverment id to verfy and i have a diffrent name

[759e32fa]

Hi syed,

We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

[dbcdb21e]

Hello My fellow upworkers. I can't able verify my Id. I have attached screenshot of it. When I file an appeal regarding this. It will be closed automatically.After some time. What should I do about it.

[759e32fa]

Hi Sunil,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Please feel free to update the ticket should you have further questions or concerns.

[dbcdb21e]

Hello Ms Annie,

Thank you for replying, But my support ticket automatically closed without getting any reply.

And support ticket that I file also been closed.

[759e32fa]

Hi Sunil,

When the ticket is marked as solved, it does not necessarily mean the support team is closing it and you will not be able to communicate with them anymore. If you update the ticket by responding to it either on the support ticket itself or the corresponding email, it should reopen the ticket and the same support agent assisting you will see you have additional concerns and will assist you further.

Please feel free to update the ticket so they can assist you more efficiently.

[dbcdb21e]

Hello Ms Annie,

I have updated ticket according to you.

But they once again close my ticket. What to do about it.

[8a4613e6]

Hi Annie,

if you can also check my request, its been pending for last 1 week, every time i apply for ID verification, it says Customer support is reviewing your documents, and then after day or 2 day, i get the notification again to apply for ID Verification, what happened to last request, no one knows, i dont get any email ? is it a bug or what ?

[PradeepH]

Hi Yasir,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[28a647bd]

I made my account last year and verified my account. This year I returned to finally work online and I'm required to do identification verification again. My driver's license has been rejected about 4 times. I don't understand this is a valid identification card. And my selfie photo was never approve.

I need help. This is literally my id.

[28a647bd]

My account was already approved of ID verification once. I'm a US citizen.

[LuiggiR]

Hi Brandon,

I'm sorry you're having trouble verifying your account. I can see that your most recent submission is still under review. Please allow more time for the review to be completed; the team will let you know if there's anything else you need to do on your end.

[d0aad011]

I want to make changes in Govt ID card Verification process I have uploaded the wrong ID card I wanted to upload my ID card but mistakenly I uploaded my brother's ID card. Now I

 

am not getting the option to make changes. How can I make changes?

[sofia2008]

You need to wait for Support to contact you. Might take a few days, but you have to wait.

[d0aad011]

Thanks for the reply. Will my account get suspended because I uploaded the wrong ID card and that ID card doesn't match my original profile picture

[promo_killer]

Hello Upwork support team,

My account has been suspended at 16th on september.

So, I submitted my identify that Upwork requests in a mail and It took more than 48 hours since submitting the specific document for my identify.
But there is no any response from Upwork yet.

Also, as you can see in the image I attached, I can't update the request with my identify again.

Currently, I am working with 3 projects at same time on Upwork and I have some money on Upwork.

I would appreciate if the support team reviews my identify and gets back my account quickly.
Actullay, I want to work in just Upwork continueously and now I am frustrated.

Thanks for your time and consideration my message.

Kind regards,
Kostiantyn

[759e32fa]

Hi Kostiantyn,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Please allow our support team some time to get back to you on your support ticket but feel free to update it if you have additional questions or concerns.

[promo_killer]

Hello Upwork support team,

Thank you very much for getting back my account quickly.
I got working with current projects continueosly and keeping with current clients.
Thanks for your support sincerely again.

Kind regards,
Kostiantyn

[bc3371c6]

Hi Upwork Community,
My account is fully verified with my correct name and identification National Identity Card. But, suddenly I get a notification that my ID card is not verified when I click to verify I see another person's name in the ID field. Don't know why my name is not visible in this place and there is no option to edit my name. Even my upwork profile has been running for 2 years with my correct name correct photo and valid ID card verification. Please resolve this issue. I have had a problem for 1 week in my account. Please take action immediately.

Thank You!

[LuiggiR]

Hi Asad,

The verification request you're seeing is for the account holder of a billing method you recently added. Since the billing method is not under your name, you must verify that person's identity before you can use it. Feel free to proceed with the verification as requested.

[4e4f1e92]

Hello Upwork Team,

I completed my Identity Verification about 2 weeks ago. I uploaded a Government ID that does not have my middle name on it. The bank account I have linked to my profile has my middle name. I would like to re-upload a different Government ID which has my middle name as per my name in the bank. 

Can you please help me with the process to re-upload my Government ID?

Thank you.