"go to preview" button is not work (need to publish portfolio)

[zoaiaaliasif]

I am trying to add my recent project to my Upwork portfolio, but the preview button is not working. I have filled in all the details.

[helal-mhu]

Try reloading the page. Or try at different times. It's maybe a bug.

[zoaiaaliasif]

Already reloaded,  and have tried again and again.

[NikolaS · Accepted solution]

Hi Zoaia,

Thank you for reaching out to us. I would be happy to help. You may want to check this post for more information about all the required info for adding portfolios. Could you please double-check if you added all the required fields?

If the issue persists please let us know and share a screenshot from your end so that we can assist you accordingly. 

Edited to add information. 

When adding a Portfolio please double check if you added information to all required fields. 

Required fields.

"Case study" type.

[zoaiaaliasif]

Hi, I have filled in all the required fields, you can see them here... but still, the button is not functional:

[77bcb9cb]

I can not publish my portfolio, the button is greyed out and i have added all the necessary information.
How do i publish my content?

[NikolaS]

Hi Zoaia,

Thank you for following up and sharing the screenshot from your end. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[ec5707e1]

Hey, I am new to Upwork. I'm facing a trouble related to portfolio posting. I can't add it due to a main reason like the "Go to Preview" button grays out. I've added everything required and it's still not working out for me, I even tried to add it from both platforms i.e., Upwork Mobile App and Laptop, but no change!

Can you help me with this?

[0ea4f27a]

Hello,

Iam trying to publish a portfolio, after uploading my images and writing my project description, i can't press the button "go to preview" (it's grey and doesn't work).

[eddyah6]

Hello,

I was trying to update my portfolio section but after adding the images and videos with the descriptions, the "Go to Preview" button is greyed out. I can't click it. I've been at it for a long time, I even switched browsers but still not working. Pease help. 

[79d9960c]

Hello,

After uploading one portfolio project, I'm unable to upload more projects to my portfolio as the "go to preview" button is deactivated / grayed out.

Please let me know how to solve this. I tried clearing the cookies and cache, nothing works.

Thanks!

Roger

[ArjayM]

Hi Roger,

I’ve escalated your community post to a support ticket. We appreciate you bringing this to our attention. One of our agents will be in touch with you soon on this page to assist once your report is thoroughly reviewed.

[5019b256]

I added everything, links, description, pictures  but i cannot continue to due to a button being grayed out. Please help .

[PradeepH]

Hi Georgeelynn,

Could you please check and confirm you have completed all the required fields on the page?  

- Pradeep

[5019b256]

Hi! I have completed all the required fields. Can you please fix it? 

[0c562418]

Fellas, I have a problem at uploading my portfolio. When I fill all fields and already loaded the images... the option of "Preview" is still unabled, as I have thigs to fill yet but I don't. I've tried this many times, loging out and in again and still I can't finish uploading my portfolio.

[ArjayM]

Hi Manuel and Georgeelynn,

I'm sorry for the inconvenience you're experiencing when trying to upload portfolio items. Our Technical team has provided a workaround for the issue, please follow up and see if this works. Kindly add an image or video link to the Project Solution part as you can see in this screenshot.
 
Once done, please try to check if the "Go to Preview" button is clickable. If the issue persists, please let me know so I can forward it again to them for checking.
 
We appreciate your patience and cooperation on this. Looking forward to your confirmation.

[79d9960c]

Dear Arjay and community moderators, with all due respect, Upwork is not supporting us with this issue. Everybody on this page including me has already said they uploaded the images and filled out all mandatory fields as per screenshots or info in their messages. Different people keep replying to my ticket by email telling me to use this "workaround" of trying to upload the images to the portfolio. Well it's not really a workaround if Upwork keeps parroting the same thing over and over again. We decided to use Upwork because we believe it's a good platform to work on, but if the website does not allow us to showcase our work to take up different jobs, this is posing an obstacle and defeating the main purpose of the platform. Please investigate this issue further as it seems to be widespread and suggest something different other than uploading images to our portfolio which we have obviously tried to do many times. Thanks!

  

[759e32fa]

Hi Roger,

I'm sorry to hear that this hasn't been resolved for you yet. Since you already have a support ticket regarding this issue and are being assisted by one of our agents, please feel free to update the ticket directly so they can check alternative solutions and assist you further.

[4042061d]

It is clear this issue is still around. I am getting it now. More than a month after this post.
This is not good enough service. How difficulty is it to do a proper quality job and fix the issue.

Not acceptable at all.

[5d1b6ebf]

tried all solutions by moderator in this thread  like clearing cache, using another browser or updating chrome but to no avail. I have also tried all walkaround and solutions, still the button is greyed out 

 Please help me solve this issue

[4165b5e2]

Hi there, I have tried 3 times over the course of the past 3 months and I can't submit my portfolio. Each time I fill in all the required fields extensively, but the Preview button is greyed out and I can't get to the next step to actually publish it. Is there a workaround? Thank you 🙂

[ArjayM]

Hi Tatiana,

I'm sorry for the inconvenience you're experiencing when uploading portfolio items. Our Technical team has provided a workaround for the issue; please follow up and see if this works. Kindly add an image or video link to the Project Solution part, as seen in this screenshot.
 
Once done, please check if the "Go to Preview" button is clickable. If the issue persists, please let me know so I can forward it again to them for checking.
 
We appreciate your patience and cooperation on this. Looking forward to your confirmation.

[00fa5257]

Hello,

I have been unable to add my project portfolio to my Upwork profile, I added all of the required details but even then the "Go to Preview" button is disabled. Can anyone help me with this?

Regards,