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groupthink
Member

Cannot add agency member into existing client chats

We have an agency (Group Think) and we recently added a member to our agency but for some reason when I (a member) try to add them to chats with existing clients/projects, it either says I do not have permission to them use email. And if I look up the person's name, it doesn't come up, it only gives me clients' names, none of my agency members. 

 

It seems like I can only add them using the agency's messaging board directly, the problem is that some contracts I have personally are still within the agency and I would like to include agency members in it. Is that not possible? 

 

**Edited for Community Guidelines**

 

1 REPLY 1
luiggi_rosado
Moderator
Moderator

Hi Joshua,

 

A Customer Support Team member will be reaching out to you through a support ticket to assist you further with your concern shortly.

~ Luiggi
Upwork