Sep 17, 2020 02:22:32 PM by Jose Luis D
Hello, I can't sign in the desktop app, I already checked there are not google services connected and used my user name instead of email to attempt, also checked my password is coreectly typed, but still not working, I'm using mac version.
Sep 17, 2020 02:37:39 PM by Bojan S
Hi Jose Luis,
We'll have one of our agents reach out to you via a support ticket to assist you with this issue.
Thank you for reaching out to us.
Sep 24, 2020 11:27:56 AM by Jose Luis D
I solved it by cleaning all cache, resintalling app and removing previous username.
Sep 24, 2020 11:39:32 AM by Bojan S
Hi Jose Luis,
Thank you for following up, I'm glad to hear that you were able to fix it.