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m_jakhode
Member

Unable to close agency profile

Hello, 

 

When I tried to close the agency profile from my account I am unable to process my request and getting 

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

 could you guys please help me with this? 

ACCEPTED SOLUTION
djondinium
Community Manager
Community Manager

Hi Manish, and Nickolay,

 

I'm sorry to hear about your troubles while trying to close the agency. I escalated the error with the team and both of you can expect a support ticket created very soon in order to investigate this further.

 

Manish, I went ahead and closed your agency.

 

Nickolay, in order to close your agency, you need to change your status from Exclusive to Non-Exclusive. To update your status, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot. Once you are done with that, you can let us know here so that we can go ahead and close your agency.

 

Thank you.

~ Aleksandar
Upwork

View solution in original post

181 REPLIES 181

Hi Hamda,

 

I am sorry for the late response. I checked and can confirm that by design funds from an agency account will not be transferred to your freelancer account if it is closed. Please withdraw all funds from your agency balance before closing your agency profile. 

 

Thank you,

~ Nikola
Upwork

I have been trying to close our Agency under my freelancer account and it keeps giving me this error. (Please see attached)

 

Agency Close Error.png

Hi there, 

 

Your agency account has been closed as per your request.

 

Please note that your profile must represent you as an individual and that all the information in your profile including your name needs to be accurate, truthful and verifiable.  Please check this help article for more information on how to update your profile name.

 

Thank you!

~ Bojan
Upwork

I'm trying to close my agency, but I receive the below error

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

g_vasilevski
Retired Team Member
Retired Team Member

Hi Sharun,

 

Your agency profile is now closed, thank you.

~ Goran
Upwork

Hello,

 

I could not close my agency account. I have added Address into the profile still facing the same issue on when I click Close my agency link. 

 

Thanks,

Pratik

Hi Pratik,

 

Your agency profile is now closed, thank you.

~ Goran
Upwork

Thank you very much Goran for your quick support.

On my profile page, still it shows that I am associated with my agency.

Hi Pratik,

 

I checked your account but was not able to see any agencies showing on your profile. Could you please send me a screenshot from your end via PM (click on my name)? Thank you.

~ Goran
Upwork

Hi,

I have nothing on my agency profile. Yet, I couldnt' close agency account. While clicking the link, redirected me to a  blank page, showing this-

No route found for "GET /agencies/close" (from https://www.upwork.com/ab/agency-settings/")

 

Thanks!

Hi K M Ershad,

 

Your agency has been closed. 

~ Joanne
Upwork

Hi, I am getting the following error when I try to close my agency. 

 

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

Hi Usman,

 

I went ahead and closed your agency. Let us know if you need further help.

 

Thank you.

~ Aleksandar
Upwork

Hi Valeria, Im new on upwork and im almost done with freelance profile, while trying to make a speciallized profile i accidently made i made an agency profile which i wasnt supposed to but now i cant close my agency. It give this error "No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")".

 

would really appreciate your help. 

Hi Hasan,

 

In order to close your agency, you need to change your status from Exclusive to Non-Exclusive. To update your status, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot. Once you are done with that, you can let us know here so that we can go ahead and close your agency.

 

Additionally, feel free to check out this help article to learn more about Specialized profiles and let us know if you have any questions about it.

 

Thank you.

~ Aleksandar
Upwork

Hello, 

 

When I tried to close the agency profile from my account I am unable to process my request and getting

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

 

Please close my agency account  

Hi Abhimanyu,

 

I went ahead and closed your agency as per your request. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Upwork

While click in "Close Agency" option in my agency profile, I am getting the following error:

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

 

Please help me with the same

Hi Harsh,

 

I went ahead and closed your agency.

 

Thank you.

~ Aleksandar
Upwork

Hi, I recently registered an Agency called "Unified" , just to try out the teams option but don't actually need that account. Now when I try to close my Agency account, it says " No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/") " . I would like to close this agency account, please help me out.

Hi Uchit,

 

I went ahead and closed your agency. Let us know if you need further help with anything else.

 

Thank you.

~ Aleksandar
Upwork

Thanks for the quick response Aleksandar.

Hello,

I am also not able to close my agency and "getting no route found" error.  Help me to close my agency!

Thank You

Hi Warda,

 

We closed your agency account as per your request.

 

Thank you!

~ Bojan
Upwork

Thank you so much for your prompt response!

Greetings, I am getting this error when i click on the 'close my agency' button 

 

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

 

Any help in this regard will be appreciated.

Thanks 

Thank you for reaching out to us, Nadir.

 

Your agency account has been closed as per your request. 

~ Bojan
Upwork

I am also unable to close my Agency account, there are no job or proposal open/active in that account.

When I click on 'Close my agency' button under Settings, I always get the following error:

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

Your agency account is now closed as per your request, Awele.

 

Thank you!

~ Bojan
Upwork

I'm getting the same error and need to close my agency as well. Could you help please?

Hi Ashok and Matt,

 

We closed your agency accounts as per your requests.

 

Thank you!

~ Bojan
Upwork

Hi, I have the same problem as the previous user. When I click the button now it says I need to contact Customer Service.

Not sure what for.

Hi Miguel,

 

I'm sorry to hear that you are unable to close your agency account. Your agency account has been closed as per your request.

 

Thank you

Pradeep H


Upwork

Hi Aleksandar, I am not able to close my agency. I don't have any open contracts/proposals and I don't have any money available to withdraw as well. I am still facing the issue. I request you to help me with it

Hi Tushar,

 

I went ahead and closed your agency. Let us know if you need further help.

 

Thank you.

~ Aleksandar
Upwork

i did pls close my agency

 

Hello Ragib,

 

Your agency account has been closed as requested by you.

 

Thank you.

Pradeep.


Upwork

Hi Aleksander,

I tried after changing the "Exclusive" to "Non-exclusive" but the error remains the same. Here is the error I am getting.

serviceName: 'commerceV3DS', commandName: 'AceResource_getBalanceAsOfToday', error message: 'ORPC returned invalid ERROR_CODE'

Kindly suggest what can be done to close agency in this scenario?

Regards
Rishi

Hi Rishi,

 

We had a short incident that is now resolved. Could you try to switch your status now and let me know if you're still receiving any errors on your end?

~ Goran
Upwork

I am unable to close my Agency. I get the following error:

 

Exception occurred ORPC service error: level=ERROR hostname=815126b96769 errcode=Error::App::CUSTOM_ERROR value=1 text=Company has active candidacies on its behalf file=/o/appserver/orpc/Engage.pm line=7339

 

 

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