Dec 20, 2020 11:17:04 PM by Manish J
Hello,
When I tried to close the agency profile from my account I am unable to process my request and getting
No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")
could you guys please help me with this?
Solved! Go to Solution.
Dec 21, 2020 01:29:14 AM by AleksandarD A
Hi Manish, and Nickolay,
I'm sorry to hear about your troubles while trying to close the agency. I escalated the error with the team and both of you can expect a support ticket created very soon in order to investigate this further.
Manish, I went ahead and closed your agency.
Nickolay, in order to close your agency, you need to change your status from Exclusive to Non-Exclusive. To update your status, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot. Once you are done with that, you can let us know here so that we can go ahead and close your agency.
Thank you.
Oct 28, 2021 06:02:54 AM by F M Raju A
Hello Alexandra B,
Hope you are doing well, I am new to the forum. I saw a post you made last year when you were trying to deactivate your agency account. Can you tell me why or for what reason you are canceling your agency account?
I was thinking of starting an agency account. So want to take the experience.+
Thank you
Jan 28, 2022 08:26:33 AM by Muhammad D
I am getting a different issue but same i can't close my agnecy nor can i upgrade it
it says i am not authorized to manage payment methods of financial account.
Jan 28, 2022 09:18:35 AM by Andrea G
Hi Muhammad,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Mar 3, 2022 11:40:14 PM by Amr R
I am having the same problem, I did all the required steps but unable to close my agency.
Thanks
Mar 4, 2022 01:38:26 AM by Pradeep H
Hi Amr,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you
Pradeep
Apr 1, 2022 07:46:57 AM by Victor O
Hello. I can't close my agency too. I'm getting this error:
Exception occurred Failed to parse ODS response: '{"request":"GET \/ods\/offer\/list_contractor\/26371249\/20.json","error":null,"error_code":0,"warning":null,"start_time":1648821192346,"elapsed":0,"no_cache":false,"result":{"data":{"0": .....
It's much longer than this, but I shortened it in case the payload contains sensitive info.
Dec 23, 2020 04:18:10 AM by Manoj K
Unable to close Agency, one job is active in my freelancer account.
When i click on 'Close my agency' button under Settings, always getting the following error:
No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")
Please close my agency which should not affect my current freelancer's profile contract
Dec 23, 2020 04:56:24 AM by AleksandarD A
Hi Manoj,
I went ahead and closed your agency. Additionally, one of our team members will reach out to you directly via a support ticket in order to investigate the error you are getting. Let us know if you need further assistance.
Thank you.
Jan 23, 2022 09:09:44 AM by AMJID A
Unable to close Agency, one job is active in my freelancer account.
When I click on the 'Close my agency' button under Settings, always getting the error given in screen shot
Please close my agency which should not affect my current freelancer's profile contract
Jan 23, 2022 10:08:11 AM by Luiggi R
Hi Amjid,
I'm sorry to hear you're having trouble closing your Agency. One of our agents will be reaching out to you directly via a support ticket to assist you further.
Dec 25, 2020 09:49:08 AM by Adeel C
i also same issue in closing my upwork agency profile
No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")
Dec 25, 2020 12:38:21 PM by Bojan S
Hi Adeel,
We've closed your account as per your request.
Thank you!
Dec 30, 2020 12:57:11 AM by Mrinmoy K
Hi Bojan,
I am not able to close my agency as well. I have already made in Non-Exclusive as yoy suggested
Getting below error-
No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")
Dec 30, 2020 01:11:35 AM by AleksandarD A
Hi Mrinmoy,
I went ahead and closed your agency as per your request. Let us know if you need further assistance.
Thank you.
Jan 10, 2021 07:09:41 AM Edited Jan 10, 2021 07:13:37 AM by Hamda A
Hello,
The agency's balance will be trasfered to my freelancer's balance when closed?
Jan 10, 2021 11:19:44 AM by Nikola S
Hi Hamda,
I am sorry for the late response. I checked and can confirm that by design funds from an agency account will not be transferred to your freelancer account if it is closed. Please withdraw all funds from your agency balance before closing your agency profile.
Thank you,
Dec 18, 2020 09:23:45 AM by Cmhworks A
I have been trying to close our Agency under my freelancer account and it keeps giving me this error. (Please see attached)
Dec 18, 2020 10:51:08 AM by Bojan S
Hi there,
Your agency account has been closed as per your request.
Please note that your profile must represent you as an individual and that all the information in your profile including your name needs to be accurate, truthful and verifiable. Please check this help article for more information on how to update your profile name.
Thank you!
Dec 18, 2020 12:42:37 AM by Sharun A
I'm trying to close my agency, but I receive the below error
No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")
Dec 18, 2020 12:52:04 AM by Goran V
Hi Sharun,
Your agency profile is now closed, thank you.
Dec 17, 2020 01:55:37 AM by Pratik R
Hello,
I could not close my agency account. I have added Address into the profile still facing the same issue on when I click Close my agency link.
Thanks,
Pratik
Dec 17, 2020 02:26:16 AM by Goran V
Hi Pratik,
Your agency profile is now closed, thank you.
Dec 17, 2020 04:03:40 AM by Pratik R
Thank you very much Goran for your quick support.
On my profile page, still it shows that I am associated with my agency.
Dec 17, 2020 04:43:25 AM by Goran V
Hi Pratik,
I checked your account but was not able to see any agencies showing on your profile. Could you please send me a screenshot from your end via PM (click on my name)? Thank you.
Dec 15, 2020 02:50:59 PM Edited Dec 15, 2020 03:00:09 PM by K M Ershad H
Hi,
I have nothing on my agency profile. Yet, I couldnt' close agency account. While clicking the link, redirected me to a blank page, showing this-
No route found for "GET /agencies/close" (from https://www.upwork.com/ab/agency-settings/")
Thanks!