Unable to view profiles on my roster

[smwonderment]

Hi there -

I am having trouble viewing profiles from my agency's roster. When I click the page shows up blank. The profile appears from time to time, but most times it will not. It seems like a glitch and happens to no particular person from my agency so I do not believe it is because of settings. How can you help?

Thanks,

[BojanS]

Hi Stephanie,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you with this issue. 

[91427d2c]

Hi Bojan & Upwork team,

I am having trouble viewing the profile of a freelancer on a page which looks like there should be such a link available.

I keep clicking through various options but the freelancer's profile is not to be found.
I even found that her profile was not visible in a search for her full name within her country.

I am finding this very frustrating now.

Please can this be fixed?  [See attachment]

**Edited for Community Guidelines**

[NikolaS]

Hi Toby,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[91427d2c]

Thanks Nikola, Janine (Upwork support) has explained how to access the page.