May 21, 2020 06:23:56 AM by John L
Good day, I am looking for a customer service to help me with this problem. I wasn't entirely sure on how the Amount 1 and Amount 2 works so I just kept on placing $1 each. Now I guess it got locked and I can no longer verify my account.
May 21, 2020 06:36:58 AM by Goran V
Hi John,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.
Mar 6, 2021 11:48:31 AM by Ruby R
I am having the same prblem I need assistance from customer support. My verification for billing method is locked since I entered the wrong amount.
Mar 6, 2021 02:36:24 PM by Luiggi R
Hi Ruby,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Mar 27, 2021 08:38:06 AM by Melissa P
Mar 27, 2021 11:04:14 AM Edited Mar 27, 2021 11:12:56 AM by Vladimir G
Hi Melissa,
Apologies for a delay in following up on your message. I checked and it appears you managed to successfully set up a different billing method. If you're unable to verify the one you added initially, please note that you'll need to follow steps shared by our agent on your open support ticket.
Please let us know if you need further assistance with the billing method or any other area of our website and we'll be glad to help.