Payment method declined

[9a663446]

Part way through a contract my payment method was declined and $192 was refunded from the agency.

I logged in and paid the balance of $192 manually but now the agency is saying upwork keep that and so I need to pay her $192 as a bonus.

That would mean I paid the $192 twice though. Is that right?

[NikolaS]

Hi Andre,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.