Mar 25, 2020 12:56:11 AM by Ghadeer H
Good day everyone..
I want to download the attached file in my job and I get an error:
"It is not safe to download this file. If you really want to access this file please contact Customer Support."
I have asked the freelancer to send it in the messages but I think he is not available right now due to time zone differences I need to submit the project now
if you can please help me .
Thanks
Solved! Go to Solution.
Mar 25, 2020 01:47:27 AM by Goran V
Hi Ghadeer,
Our team will create a ticket for you as soon as possible, thank you for your patience.
Mar 25, 2020 01:47:27 AM by Goran V
Hi Ghadeer,
Our team will create a ticket for you as soon as possible, thank you for your patience.
Apr 27, 2022 05:34:59 PM by Rachel F
HI there! I am having the same issue with this as well.
Is there a way I can submit a ticket for troubleshooting?
- Rachel
Apr 27, 2022 07:46:53 PM by Joanne P
Hi Rachel,
I'm sorry to hear that you are experiencing issues downloading attachments. Are you seeing an error message when you attempted to download the attached files? If you haven't done it already, could you please try again using a different browser or after clearing your cache and cookies?
Apr 3, 2021 07:18:32 PM by Aleksandr C
Have a good day!
I have the same problem. I can not download project archive to work with.
Could you please solve it for me?
Aleks.
Apr 3, 2021 08:37:38 PM by Pradeep H
Hello Aleksandr,
One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you.
Pradeep H.
May 24, 2021 04:48:33 AM by Ghulam M
I have the same problem too. When am going to download the files, chrome says download failed. Even I have no internet connectivity problem or any other issue in my pc. Am facing this issue for the last 2 weeks, Can anyone tell me how to fix this one?
May 24, 2021 05:25:07 AM by Preston H
Ghulam,
Don't waste your time trying to transfer files using Upwork.
Upwork is not a file transfer tool.
Use any tool you want to. Then you don't need to wait or ask for help.
Use Dropbox, FTP, email, Google Drive, etc.
Apr 2, 2022 09:12:21 PM by Mushtaq P
I am facing the same problem. Unable to download attachments from job posts.
Apr 2, 2022 10:56:14 PM by Pradeep H
Hi Mushtaq,
Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
Thank you
Pradeep
May 16, 2023 09:31:45 AM by Muhammad W
I am having similar issue. This issue replicates on App as well
May 16, 2023 10:07:33 AM by Preston H
As a client, I have hired over 180 freelancers. I have posted a large number of jobs.
I think it is a bad idea for a client to include an attachment as part of a job post. Too many things can go wrong. Too many potential freelancers report facing difficulties.
Sometimes I post jobs where an external file is needed. I post a LINK to a file, rather than an attachment. Much more reliable.
May 16, 2023 01:27:54 PM by Nikola S
Hi Muhammad,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.