Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Can't make payment

bradford_goodwin
Active Member
Bradford G Member Since: Apr 20, 2020
1 of 4

My PayPal payment to a freelancer was rejected because my credit card, which is my primary payment method for PayPal, blocked the payment as suspicious. I have now marked the transaction as not suspicious, but I can't re-try paying in Upwork, because Upwork won't let me re-attempt through PayPal. Apparently you only get one chance? The only reason I'm paying through PayPal is because you won't accept my Revolut Business Mastercard, simply because it's a prepaid card? So I am stuck and would like to pay this freelancer, because she's doing great work and I value the relationship. Very frustrating, and after an hour of trying to make sense of your customer support system, I'm ready to pull my hair out. Please assist me in running my payment through PayPal a second time now that the payment is no longer marked as suspicious. Thank you.

Bradford Goodwin

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 4

Hi Bradford,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
e213fbca
Active Member
Quieesha B Member Since: Apr 18, 2021
3 of 4
Same thing is happening to me now!
egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
4 of 4

Hi Quieesha,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola

Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS