Cannot add or change billilng method on verified account

[dd1d2a2a]

I am a vetetran user of Upwork and my account, and credit card has been verified.  Due to Fraud my card was blocked.  The matter has been rectified and I now have a new card, same bank.  I have been trying to add a new billing method, following the steps from the articles.  Each time, I receive "!" in red stating I need to put in expiration month, year, and security code as well as card number, although I had put in all information required.

I have an outstanding balance to pay as well as a new task that needs a milestone.

If someone can help me resolve this as soon as possible.

Thank you

[AndreaG]

Hi Xile,

Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?