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Hasmik's avatar
Hasmik A Community Member

Close my client account, without closing the freelancer account

Hi, I need to close my client account without closing the freelancer account. When I try to close the client account it seems that it tries to close both. Please advise on the steps to be taken. Thanks in advance. 

ACCEPTED SOLUTION
Avery's avatar
Avery O Community Manager

Hi Hasmik, 

I have closed your client account as requested.


~ Avery

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92 REPLIES 92
Avery's avatar
Avery O Community Manager

Hi Hasmik, 

I have closed your client account as requested.


~ Avery
Hasmik's avatar
Hasmik A Community Member

Hi Avery, 

Thanks for your help.

Have a nice day ahead.

Hasmik

Preston's avatar
Preston H Community Member

I am very glad that a Forum moderator helped the original poster close her client account.

 

But as a practical matter.... what is gained by this?

 

Why not simply not use the client account?


I use Upwork mostly as a freelancer. Sometimes I go long periods of time without using the client aspect. When I am not using it, it does not cause any problems.

Sirazul's avatar
Sirazul i Community Member

Hasmik A thank you very much.....

 

Sirazul's avatar
Sirazul i Community Member

How to Close my client account, without closing the freelancer account

Bojan's avatar
Bojan S Community Manager

Hi Sirazul,

 

Your client account was closed as per your request.

~ Bojan
Upwork
Sirazul's avatar
Sirazul i Community Member

Thank you very much.
Asikur's avatar
Asikur R Community Member

I need to close my client account too but I want to keep my freelancer account.
Please help.
Joanne's avatar
Joanne P Moderator

Hi Asikur,

 

Your client account has been closed as you have requested.

~ Joanne
Upwork
Hira's avatar
Hira J Community Member

I need to close my client account without closing the freelancer account. Can you do it for me.
Bojan's avatar
Bojan S Community Manager

Hi Hira,

 

Your client account has been closed as per your request.

 

Thank you!

~ Bojan
Upwork
Diana Akter's avatar
Diana Akter R Community Member

I need to close my client account without closing the freelancer account. Can you do it for me. Thanks

Andrea's avatar
Andrea G Community Manager

Hi Diana,

 

It looks like you have some active job posts. The first step to close an account is ensuring that all activity is cleared, including pending, active, and open activity. Please check this help article for more information and follow up here once the activity is cleared so we can close your client account for you.

 

Thanks!

~Andrea
Diana Akter's avatar
Diana Akter R Community Member

Hello, Thanks for the valuable responce. Yes i removed everything. Please close my client account, without closing the freelancer account. Thanks

Andrea's avatar
Andrea G Community Manager

Thanks for following up, Diana! Your client account has been closed as per your request.

 

~Andrea
Swapna's avatar
Swapna S Community Member

Please close my **Edited for Community Guidelines**- Client account without deleting my freelancer & Agency account

 

Goran's avatar
Goran V Retired Team Member

Hi Swapna,

 

Your client profile is now closed, thank you.

~ Goran
Upwork
Lucy's avatar
Lucy O Community Member

Hi please can you close my client account

Goran's avatar
Goran V Retired Team Member

Hi Lucy,

 

Please close all of your job postings so that our team can close your client profile. Thank you.

~ Goran
Upwork
Ahsan's avatar
Ahsan A Community Member

Hi Avery O, Please can you close my client account also without closing my freelancer account.

Pradeep's avatar
Pradeep H Moderator

Hi Ahsan,

 

Your client account has been closed as requested by you.

 

Thank you

Pradeep

Hammad's avatar
Hammad G Community Member

Hey I want to close my client account but keep my freelancer account. I clicked on close account after logging with client account but it seems like it will close both once my dispute is resolved. Can you help?

Joanne's avatar
Joanne P Moderator

Hi Hammad,

 

I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Dat's avatar
Dat N Community Member

Hi Avery O,

 

Can you help me close my client account?

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