Dispute a Coder who Can't Deliver!

[fargo]

Hello There!

I'm working with a coder who never submits bug-free codes, despite several trials to solve the same issues! I've been working with the coder for more than a week and now I'm think of canceling the project and demand refund. I'm not sure how the dispute process works at upwork. Giving that I want to delete all modifications done by the coder, then will I get full refund in this case? What if the coder wanted to keep some money for the partial work he has done?

Thank you.

[petra_r]

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Mansoor A wrote:

I've been working with the coder for more than a week and now I'm think of canceling the project and demand refund. I'm not sure how the dispute process works at upwork.

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Hourly or fixed rate?

[g_vasilevski]

Hi Mansoor,

I`m sorry to hear about the bad experience you had. I`m not sure if you`re referring to a fixed price or an hourly contract, but you can learn more about our dispute process Here.
To learn more about opening a dispute on fixed price contracts check out this Help Article, regarding hourly contracts you can check out this Guide. Thank you.