Escrow not releasing fund to freelancer

[3095aecb]

Hi

I submited a job for $400. The Freelancer that accepted finished part of the job so I released $200. He later finished the rest but I had no way of releasing the fund. The only thing left was to end contract and ask him to submit dispute which I accept release of payment. On my report it shows that the money was released to him but he is telling me he never received it. I am not sure what to do here. 

[AndreaG]

Hi Siyamack,

When funds are released to a freelancer they become available for them to withdraw after the standard five-day security period. Just to clarify, when you release a partial payment on Fixed-Price contracts any amount remaining in Escrow can be used to create and fund new Milestones. You can check out this help article for more information on how to Add and Edit Milestones.

Thanks!