Aug 7, 2017 12:06:45 PM by Cindy K
I have an ending balance in my Upwork account, and I'm not planning on hiring any more freelancers. How do I get this amount sent back to my credit card?
Thanks.
Aug 7, 2017 12:22:42 PM by Petra R
Contact Support who can refund it back to the payment method it came from originally (only)
Aug 7, 2017 01:00:03 PM by Valeria K
Hi Cindy,
I put a request for your Upwork balance to be refunded back to your payment method and it will be processed shortly.
Thanks.
May 24, 2021 05:11:29 AM by Shweta G
I also have the same problem. I have an ending balance in my Upwork account, and I'm not planning on hiring any more freelancers. How do I get this amount sent back to my credit card? Can you please help me?
Thanks.
May 24, 2021 05:53:19 AM Edited May 24, 2021 07:00:40 AM by Preston H
Upwork clients currently face a situation sometimes in which they have a balance, due to receiving refunds, but no way to immediately return those funds to their credit card.
If there was a clearly understandable, easy to use button... that only appeared if a balance was present... that clients could use to do this themselves... then these clients would not need to face frustration, and they would not need to use up valuable Upwork personnel time.
May 24, 2021 06:54:24 AM by Aleksandar D
Hi Shweta,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 11, 2021 02:38:31 PM by Ahlem A
I have an ending balance in my Upwork account, and I'm not planning on hiring any more freelancers. How do I get this amount sent back to my credit card?
Jun 11, 2021 03:23:24 PM by Andrea G
Hi Ahlem,
Someone from our team will reach out to you via support ticket in order to assist you with your request.
Jul 29, 2021 11:43:48 AM by Hai Son N
Hi Andrea,
I have an ending balance in my Upwork account, and I'm not planning on hiring any more freelancers. How do I get this amount sent back to my credit card?
Jul 29, 2021 12:49:40 PM by Bojan S
Hi Hai Son,
We’ll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Nov 2, 2021 05:45:11 AM by Asad M
Hi
I too have an ending balance in my Upwork account, and I'm not planning on hiring any more freelancers. How do I get this amount sent back to my credit card?
Thanks
Jun 7, 2022 08:58:50 PM by Corissa M
I need help as well. I have a balance of 400 n need it refunded please
Mar 20, 2022 02:14:45 PM by Jill F
Hi, I also have this same issue and would like my balance to be refunded back to my card as I am not planning on hiring more freelancers at the moment.
Mar 20, 2022 04:18:13 PM by Luiggi R
Hi Jill,
A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Apr 30, 2022 09:36:06 AM by Florence D
I need my money returned back to my debit card please. I need it asap to pay my bills please.. Can someone help me right away please
Apr 30, 2022 02:06:04 PM by Annie Jane B
Hi Florence,
Thank you for reaching out to us. I checked your account and it seems like you were able to refund the amount back to your bank account. If you need further assistance, please let us know.
Jun 5, 2022 12:17:12 AM by Bruno S
Hi, I also have this same issue and would like my balance to be refunded back to my card as I am not planning on hiring more freelancers at the moment.
Jun 5, 2022 03:24:59 AM Edited Jun 5, 2022 03:25:39 AM by Annie Jane B
Hi Bruno,
Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Aug 15, 2022 04:06:13 AM by En Guan T
Hello all, I withdrew a contract sent to a freelancer before he could accept it. The transaction history says that the escrow amount i deposited earlier will be refunded to my credit card, but I still have not received it. It has been more than 5 hours. Can someone please assist, thank you in advance.
Aug 15, 2022 05:04:54 AM by Andrea G
Hi En Guan,
Please allow up to 5 days for the funds to show on your statement.
Mar 6, 2023 10:35:15 AM by Odusola B
Hi
I have an ending balance in my Upwork account, from a partially refunded job. How do I get this amount sent back to my card?
There isnt a clear way to reach out to the support team.
Thanks
Mar 6, 2023 11:42:02 AM by NikolaS N
Hi Odusola,
Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
May 16, 2023 07:03:27 PM by Anju G
Hi,
I have an ending balance in my Upwork account, and I'm not planning on hiring any more freelancers. How do I get this amount sent back to my credit card?
Thank you,
Anju
May 16, 2023 08:06:43 PM by Joanne P
Hi Anju,
I can see that you already have an open ticket regarding your concern about returning the funds to your credit card. One of our agents will update your ticket and assist you further.
Nov 29, 2023 09:03:47 PM by Jean B
Hi,
I also have an ending balance in my Upwork account, and I'm not planning on hiring any more freelancers. How do I get this amount sent back to my credit card? Can't found how to open a new ticket ... -.-'
Thank you,
Anis