I have an issue. I need to verify my identiy, but when I press the link in the notification, the page just re-loads. And I don't get emails from your support at all, as far as I understand they created a ticket, but I can't even access it through direct link ID: 25236242 (got it from your fb page support). Would it be possible for you to contact me directly via my phone number or skype then and sort this out?
I'm sorry about the issue you're having with accessing your support tickets. We've made an adjustment and now you should be able to access the link and initiate the video call. Please let me know if you need further assistance, our team will follow up with you once you initiate the chat conversation from the link shared in this ticket.