Jan 24, 2019 05:15:32 AM by Olha L
Can not add billing method. Always ''Charge failed''. Can you tell me, what is wrong?
Solved! Go to Solution.
Dec 3, 2019 02:45:16 PM by Ihor V
I have attached my card to your server in order to pay for the project?
As a result, Upwork withdrew money from my card to nowhere and the charge was failed.
Why and for what you withdrew my money from my card. On the service, I have no money on Upwork? Why?
Looking forward to your answer.
Dec 3, 2019 02:59:29 PM by Bojan S
Hi Igor,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Dec 4, 2019 03:04:17 AM by Goran V
Hi Ihor,
Our team will update your ticket as soon as possible and will assist you further with your card. Thank you.
May 26, 2021 11:23:30 AM by Keanu John R
Need help.
Error message - You don't have a valid payment method on file with Upwork. Please correct this before making an offer.
May 26, 2021 01:58:40 PM by Andrea G
Hi Keanu John,
May 26, 2021 07:55:31 PM by Keanu John R
May 26, 2021 09:14:44 PM by Joanne P
Hi Keanu John,
The only option is to reach out to your issuing bank so that they can assist with the specific decline error. We don't have access to get it resolved from our end, unfortunately. You can also try using a different billing method.
Feb 11, 2022 04:18:19 PM by Moli M
hey i need your help your system is not making contrCT ecev i have attached valid card have fund etc
Feb 11, 2022 06:50:15 PM by Joanne P
Hi Moli,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Nov 12, 2021 11:09:24 PM by Joanne P
Hi Hashir,
I checked and it looks like the transaction was declined by your issuing bank. Please reach out to the, directly so that they can check on the specific decline error. Thanks!
Mar 21, 2022 06:21:57 AM by Vishal M
I'm facing the same problem with my mastercard. Why is it not working , it was working good before but now it keep saying "Charge failed add new billing method" I even added a new billing method "paypal" It kept saying charge failed. It's now getting frustrating for me.
Mar 21, 2022 06:57:22 AM by Andrea G
Hi Vishal,
Sep 29, 2020 02:57:44 AM by Goran V
Hi Deniss,
I checked your account and I can see that you`ve already managed to add one billing method. Were you referring to another one? If further help is needed, let me know. Thank you.
Apr 14, 2021 03:22:21 AM by Adam H
I am facing the same problem, can you please tell me how can you resolve it.
Apr 14, 2021 03:36:53 AM by Aleksandar D
Hi Adam,
We'll have one of our agents reach out to you directly via a support ticket to assist you further with your billing method.
Thank you.
Aug 2, 2021 12:48:59 AM by Faizan J
Aug 2, 2021 01:22:26 AM by Aleksandar D
Hi Faizan,
I checked and it looks like the charge is being declined from your bank. You need to check with them for more information on why that's happening and make sure that you have enough funds for the transaction.
Thank you.
Dec 27, 2021 11:59:33 PM by Peter M
Hi, I have been trying to buy some connects since saturday, and I keep on getting "Your payment could not be processed. Please choose an alternate payment method or retry again later"
I am very certain I have enough funds in my bank account for the transaction. Your help will be highly appreciated
Jan 20, 2021 04:25:44 AM by Hardik Y
I am facing the same problem, can you please tell me how can i resolve it.
Jan 20, 2021 04:36:07 AM by Goran V
Hi Hardik,
Please check with your bank if your account is enabled for international charges or try to add another billing method. Thank you.
Jan 20, 2021 04:54:38 AM by Hardik Y
I have tried added both paypal account as well as mastercard but it's still showing charge failed. My international charges are enabled. Can you please help me in adding billing methods.
Jan 20, 2021 06:53:12 AM by Goran V
Hi Hardik,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Apr 16, 2021 06:38:45 AM by Isabela C
Hi!
I'm having a similar problem. I was able to add a Mastercard card as a billing method, but whenever I try to purchase a project, it fails. Checked with my bank and they couldn't find any reason on their side as to why it wouldn't work.
Apr 16, 2021 06:49:32 AM by Goran V
Hi Isabela,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Aug 14, 2021 12:13:59 AM by Michael P
im also having an issue, but mine is a VISA related charge failed message, please assist me.
Dec 28, 2021 12:02:21 AM by Peter M
Hi, I have been trying to buy some connects since saturday, and I keep on getting "Your payment could not be processed. Please choose an alternate payment method or retry again later"
I am very certain I have enough funds in my bank account for the transaction. Your help will be highly appreciated
Dec 28, 2021 12:10:48 AM by Goran V
Hi Peter,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing Connects. Thank you.
Feb 3, 2022 02:34:24 AM by Muhammad Irfan M
Can not add billing method. Always ''Charge failed''. Can you tell me, what is wrong?
even before it was working perfectly
Feb 3, 2022 02:53:44 AM by Goran V
Hi Muhammad,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.
Feb 11, 2022 10:29:23 AM by Guillermo P
Hi ,
I am having the exact same problem. Charge failed with my mastercard. And it was working perfectly before to hire the freelancers. I am using the same card and this happens.
Please would you let me know how can i fix it please? thank you!