Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Aug 1, 2020 12:58:07 PM Edited Aug 1, 2020 01:35:21 PM by Habib A
I want to hire a freelancer. I put card details but Upwork says: You exceeded the maximum attempts to verify, contact support to complete the verification. What do I do in this case?
Please reply asap
Aug 1, 2020 03:19:17 PM by Joanne P
Hi Habib,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Aug 3, 2020 06:53:31 AM by Abhishek S
Aug 3, 2020 07:37:50 AM by Bojan S
Thank you for reaching out to us, Abhishek.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Aug 4, 2020 04:22:17 PM by Lachlan H
I need some assistance in verifying my billing method. I entered the correct details but unfortunately I have been locked out. Please help!
Aug 4, 2020 08:02:54 PM by Joanne P
Hi Lachlan,
One of our agents will reach out and assist you directly via ticket. Thank you.
Aug 6, 2020 01:02:00 PM by Aishwarya N
Aug 6, 2020 02:42:23 PM by Andrea G
Hi Aishwarya,
Someone from our team will reach out to you via support ticket to help you with your verification.
Thanks!
Aug 10, 2020 11:15:51 PM by Joanne P
Hi Soumyabrata,
One of our agents will reach out to you and assist in verifying your credit card. Thanks!
Aug 11, 2020 12:48:40 AM by Fong A
Hi I am new to Upwork and I need help to verify the credit card so that I can start hiring people. I tried to locate the verify credit card button in Billing Method per the Bot's instruction but I couldn't find it.
Please have someone contact me ASAP. I need to know the status of my account.
Aug 11, 2020 01:17:51 AM Edited Aug 11, 2020 03:30:04 AM by Goran V
Hi Fong,
You will need to go to Settings > Billing Method > and click on the verify button to enter the 2 small charges. I also checked your account and your billing method is now verified, thank you.
Aug 11, 2020 04:04:56 AM by Goran V
Hi Fong,
Yes, you should be able to hire freelancers now. If you do experience any problems on your end, let me know here. Thank you.
Aug 11, 2020 06:59:24 PM Edited Aug 11, 2020 07:00:01 PM by Pratim B
I'm unable to verify my credit card in client platform and I'm not getting contact support option anywhere. Can anyone from support team help me please.
Thanks,
Pratim
Aug 11, 2020 10:02:48 PM by Joanne P
Hi Pratim,
I checked your account, and it looks like you already have an open ticket regarding this concern. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Aug 16, 2020 11:12:12 PM by Abdullah B
Hey, I'm unable to add my billing method as it shows error I'm also attaching here the screenshot please help me put ion this I'm stuck here
Aug 16, 2020 11:14:32 PM by Goran V
Hi Abdullah,
Please try to clear your cache and cookies or log in with another browser to add your billing method. Thank you.
Aug 14, 2020 02:18:43 PM by Rimante S
Hello I can not add any other payment method like another card or paypal, also I cannot pay in any way. ''We are unable to authorize your card. Please add another billing method or contact your issuing bank.'' Bank said everything is fine. Can you help me please??
Aug 14, 2020 06:45:16 PM by Joanne P
Hi John and Rimante,
One of our agents will reach out and assist you directly via a support ticket. Thank you.
Aug 14, 2020 06:06:02 PM by John M
I need immediate help. I signed up for UpWork today, entered my credit card for verification (paid for two transaction that have been approved by American Express), and I need to hire a consultant today.
I called American Express who says the two test charges were approved but UpWork needs to approve now. I have a consultant on hold and time sensitive work pending. I need immediate help. There is no contact support phone number. Needless wait in my opinion, but I need someone from UpWork to process my transactions so I can get started - I cannot wait for 5 days that is too long.
Aug 14, 2020 09:29:23 PM by Joanne P
Hi John,
I checked your account, and I can see that one of our agents is already assisting you via ticket. Please feel free to post any questions you may have on the ticket so the agent will be able to assist you further. Thank you.
Aug 17, 2020 01:12:14 PM by Andrea G
Hi T R,
Someone from our team will reach out to you via support ticket to assist you with your verification.
Thanks!
Aug 31, 2017 04:20:57 PM by Joseph S
Hello,
I have been logged out of verifing my credit card. What do I do now?
Joseph
Aug 31, 2017 07:10:51 PM by Avery O
Hi Joseph,
Were you going through any error? I checked your account and can see that your support call has already been solved. Let us know if there's anything else we can help you with.
Aug 19, 2020 01:32:05 AM by Mohamed A
Aug 19, 2020 01:49:13 AM by Goran V
Hi Mohamed,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Aug 23, 2020 05:01:19 PM by Abigail Z
Can't verify my card. I ran out of attempts due to inputting the wrong numbers or the wrong order of them. Please help.
Aug 23, 2020 08:28:46 PM by Luiggi R
Hi Abigail,
We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Aug 24, 2020 02:19:00 AM Edited Aug 24, 2020 02:49:36 AM by Aleksandar D
I was charged 10USD for card verification still hasn't received a refund in my bank account. please help...
**Edited for Community Guidelines**
Aug 24, 2020 02:50:48 AM by Aleksandar D
Hi Hamza,
I checked and it seems that the refund was already initiated and you can expect the funds to reflect on your account within 5 business days.
Thank you.
Aug 28, 2020 10:26:06 AM by Hamza T
It's been seven days but still, I have not received a 10USD refund, can you please confirm when I will receive the refund?
Aug 28, 2020 10:47:21 AM by Bojan S
Thank you for reaching out to us, Hamza.
One of our team members will reach out to you directly via a support ticket to assist you with this concern.
Aug 28, 2020 11:08:43 PM by Hamza T
Still, there's no response from the team via a support ticket... I'm waiting.
Aug 29, 2020 12:11:39 AM by Nikola S
Hi Hamza,
I checked and it looks like one of our team members already responded to you directly via a support ticket regarding your credit card. You can access your support tickets here. Please let us know if you need further assistance.
Aug 29, 2020 09:37:29 AM by Hamza T
the previous ticket was related to card verification, now I need my verification funds back which upwork deducted 10USD, I haven't received funds, are you going to give me back my funds or not it's been 8 days I haven't received the funds.