Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Aug 13, 2019 11:03:39 AM by Klein L
Hi, I am unable to verify my payment method because my currency is in XAF cfa, what can I do?
Aug 13, 2019 11:28:09 AM by Petra R
Klein L wrote:Hi, I am unable to verify my payment method because my currency is in XAF cfa, what can I do?
Look at your statement carefully, the amounts, in US Dollars, are usually written in the transaction description:
Aug 13, 2019 11:58:22 AM by Bojan S
Hi Klein,
We'll have one of our agents reach out to you via support ticket to assist you with your payment method verification process.
Thank you for reaching out to us.
Aug 13, 2019 03:07:43 PM by Robert N
Verify billing method after maximum attempts exceeded and im unable to verify payment method.
Aug 13, 2019 07:09:43 PM by Avery O
Hi Robert,
It looks like you have already been assisted through a chat support ticket. Let us know if you will need further help with your account, and our team will be happy to help you.
Aug 13, 2019 10:19:41 PM by Dianaaiym I
Hello!
Upwork is being withdrawnmoney from my card, but the card has not yet been verified. how long will this process take? and how do I pay a freelancer
Aug 13, 2019 11:12:58 PM by Avery O
Hi Dianaaiym,
I'll go ahead and share your account information with the team so that they can assist you with your issue.
Aug 14, 2019 01:15:13 PM by Amir S
I have the same problem, I can not verify my credit card they are tolding me to conctact customer support.
Aug 14, 2019 02:20:05 PM by Bojan S
Hi Amir,
We'll have one of our agents reach out to you via support ticket to assist you with your credit card verification process.
Thank you for reaching out to us.
Aug 15, 2019 05:39:25 AM Edited Aug 15, 2019 05:47:43 AM by Goran V
**Edited for Community Guidelines**
In my transaction history I see the following after finishing the verification process.Does this mean that Upwork has refunded the money? (I'm asking because I haven't received anything yet.)
i did'nt received payment in my account
Aug 15, 2019 05:48:25 AM by Goran V
Hi Abdul,
Yes that is correct, the funds are refunded to your account and you should receive them in up to 5 business days. If you don't receive them after 5 business days let us know here, thank you.
Aug 19, 2019 03:24:30 AM by Abdul K
Aug 19, 2019 03:38:02 AM by Goran V
Hi Abdul,
The funds will be reversed back to your account once the verification is completed. It can take up to 5 business days for the funds to loaded on your account.
If you don't receive them after 5 business days let us know here and our team will assist you further. Thank you.
Mar 12, 2019 08:52:41 PM by Jadiyo R
While verification of card i unknowingly entered wrong amount thrice due to which the verification failed message was displayed and suggested me to contact support team. along with the message money were also debited from account.The amounts are 343.61 INR and 354.79 INR. Please confirm it and verify my payment method.Thank you
Mar 12, 2019 09:25:08 PM by Avery O
Hi Jadiyo,
A member of the Customer Support Team will reach out to you to assist you with verifying your billing method.
Mar 13, 2019 08:47:49 AM by Jadiyo R
How long i need to wait? otherwise please refund me those amounts and i will try another paymkent method.
Aug 15, 2019 07:46:47 PM by Avery O
Hi Patrick,
I'm sorry for the inconvenience. A member of the Customer Support Team will reach out to you directly to assist you with your concern.
Aug 17, 2019 12:45:16 PM by Brandon O
Hi, I have recently signed up and have same problem with verifying Credit card. locked out. Amounts show on my account, so i am sure an easy fix. If i could be contacted to resolve please.
Thanks
Aug 17, 2019 03:26:31 PM by Joanne P
Hi Brandon,
I've shared your concern with our team, and one of our team members will reach out to you via ticket and assist further in verifying your credit card, thank you!
Aug 17, 2019 01:50:12 PM by Lee P
I am locked out too and am unable to verify my credit card. How do I get a hold of customer support to unlock my account? I do not see a phone number or an electronic customer service request form. Thank you.
Aug 17, 2019 03:19:00 PM by Joanne P
Hi Lee,
I checked your account and see that you already created an open ticket for this issue. I'll follow-up with our team and one of our agents will update your ticket to provide further assistance. Thank you!
Aug 18, 2019 11:24:18 AM by Mohammed S
Aug 18, 2019 11:29:03 AM by Preston H
Mohammed S:
Can you tell us more?
My understanding of what you are asking is this:
You would like to hire a freelancer to do work for you.
But in order to do that, you want to first become payment verified.
You tried using a virtual credit card that you have used on other websites. But Upwork rejected this card.
Is all of this an accurate description of your problem? Is any of this incorrect? Is there a better way to describe your situation?
Aug 18, 2019 01:09:36 PM by Mohammed S
Aug 18, 2019 02:26:07 PM by Joanne P
Hi Mohammed,
One of our team members will reach out to you via ticket and assist you directly in verifying your credit card. Thank you!
Aug 19, 2019 12:51:26 AM by Shyam S
Hi,
I am currently having difficulty verifying my billing method. At the current moment I have entered the amounts correctly but I get a message indicating that the amounts I have entered are incorrect. After multiple attempts there is a messag to contact customer care. But I don't see any customer care number to contact. See attachment. Please support to solve issue.
Thanks
Shyam
Aug 19, 2019 01:15:10 AM by Goran V
Hi Shyam,
Our team will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Aug 19, 2019 02:34:31 AM by Rachel W
Aug 19, 2019 02:41:48 AM by Goran V
Hi Rachel,
Our team will reach out to you via ticket as well and assist you further with your billing method. Thank you.
Aug 19, 2019 03:54:40 AM by Rachel W
Aug 20, 2019 09:26:44 AM by Bojan S
Hi Amrinder,
We'll have one of our agents reach out to you via support ticket to assist you with your billing method verification.
Thank you for reaching out to us.
Aug 21, 2019 08:54:14 AM Edited Aug 21, 2019 09:01:44 AM by Spectra S
I have registered on upwork today and added card for varification where I got 2 small amount in my account and adding for varification but its not allowing. Even I have checked mutiple times and its not working. So can you help to resolve this? Also I have tried to chat here but seems no chat option available for clients. So please help to varify.
Aug 21, 2019 09:38:28 AM by Bojan S
Thank you for reaching out to us, Spectra.
One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process.
Aug 25, 2019 06:24:57 AM Edited Aug 25, 2019 06:38:23 AM by Aleksandar D
Help ASAP
I’ve done everything. I SAN to verify my account / credit card and i still get the message that it is underverified! What does that mean ? The charge has already been on my Credit card. I need help with this ASAP.