Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Oct 28, 2019 08:43:09 AM by Bojan S
Hi Bradley,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Oct 28, 2019 11:36:01 PM by darwin g
im getting this error, i have made payments before but now im getting this error.
Oct 28, 2019 11:41:37 PM by Goran V
Hi Darwin,
One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.
Oct 31, 2019 05:26:40 AM by Andrew L
Oct 31, 2019 05:50:49 AM by Goran V
Hi Andrew,
One of ou team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Nov 5, 2019 05:16:56 AM by Nico M
I'm having the same problem. I'm new and I need to buy my connects but It wont verify my billing method. please help me - thank you
Nov 5, 2019 05:34:55 AM by Goran V
Hi Nico,
Our team will reach out to you as well and assist you further with purchasing connects, thank you.
Nov 6, 2019 07:28:55 AM by Peterjohn M
I have exceeded the maximum attempts to verify my card. How do I fix that? I have used new browser and cleared cache but still not working.
Nov 6, 2019 08:23:48 AM by Bojan S
Thank you for reaching out to us, Peterjohn.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your billing method verification process.
Nov 6, 2019 10:01:59 AM by Fatema S
Hello !!
When I try to verify my then give me maximum wrong attempt to reach error but amount deducted from my card
Nov 6, 2019 10:27:53 AM by Bojan S
Hi Fatema,
We'll have one of our agents reach out to you via a support ticket to assist you with your billing method verification process.
Thank you for reaching out to us.
Nov 6, 2019 10:23:03 PM by Rama R
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Nov 6, 2019 11:11:19 PM by Avery O
Hi Rama,
The Customer Support Team will reach out to you to assist you further with your credit card verification.
Nov 11, 2019 07:05:37 AM by Sarah V
Hello,
I have the same issue as other clients on upwork. I am locked out of verifying my card after 3 failed attempts.
Could someone please contact me to help with the issue?
Thank you.
Sarah
Nov 11, 2019 07:38:08 AM by Bojan S
Hi Sarah,
We'll have one of our agents reach out to you via a support ticket to assist you with your billing method verification process.
Thank you for reaching out to us.
Nov 9, 2019 09:08:08 AM by Jeff S
I'm trying to add my credit card information, but it isn't working. I keep getting an error message saying information is required, despite the fact that it is provided (e.g. expiration month and year). I need my freelancer to start a project. What can I do? There is no chat support on this site.
Nov 9, 2019 11:52:18 AM by Jeff S
Does this site really not have any support? Why can't I set up credit card payment?
Nov 9, 2019 04:43:40 PM by Joanne P
Hi Jeff,
Sorry to hear that you are having trouble adding your billing method. One of our agents will reach out to you directly via support ticket and will assist you further. Thank you.
Nov 11, 2019 01:51:25 PM by Bojan S
Thank you for reaching out to us, Alexis.
One of our team members will reach out to you directly via a support ticket to assist you with your billing method verification process.
Nov 11, 2019 01:51:00 PM by Beth M
Nov 11, 2019 01:53:33 PM by Bojan S
Hi Beth,
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
Nov 11, 2019 06:22:05 PM by Avery O
Hi Evan,
A member of the Customer Support Team will reach out to you to assist you further with your credit card verification.
Nov 12, 2019 10:31:15 AM by Eva P
Hi there,I am trying to verify my credit card to register a payment method, but I entered the wrong amount three times. What should I do now?
Nov 12, 2019 11:07:27 AM by Bojan S
Thank you for reaching out to us, Shaun and Eva.
I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.
Nov 12, 2019 10:27:57 AM by Shaun S
Hi there - Im having the same issue ! 1 failed attempt and now im blocked , please help
Nov 13, 2019 08:51:24 AM by Harry S
Hi ,
I just hire a freelancer and i want to add payment method. its giving me error " credit card not verified" please contact customer care
Nov 13, 2019 09:51:03 AM by Bojan S
Hi Harry and Yi,
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.
Nov 14, 2019 05:39:29 AM by Olga V
I need to verufy my billing info, because I have reached the max attempts to do that.
Nov 14, 2019 06:10:55 AM by Goran V
Hi Olga,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Nov 16, 2019 11:31:55 AM Edited Nov 16, 2019 11:35:20 AM by Pascal A
Hi
i need to verify my payment method please
Nov 16, 2019 06:11:13 PM by Joanne P
Hi Pascal,
One of our team members will reach out and assist you via support ticket in verifying your payment method. Thank you!
Nov 18, 2019 09:54:40 AM by Sadiq Y
Hi, my account is showing is unverifield after I was charge couple of time. I need help and the guy doing my works wants his payment. I need my work ASAP.
Nov 18, 2019 10:56:36 AM by Bojan S
Hi Sadiq,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Nov 18, 2019 09:22:13 PM by Allira G
i failed on the verify payment method and my link is not there anymore for verifying, says contact customer support but theres no customer support ..confused?
Nov 18, 2019 09:50:49 PM by Avery O
Hi Allira,
I have shared your concern with the Customer Support Team and they will reach out to you to assist you further with your account.
Nov 20, 2019 10:23:11 AM by Zeeshan P
I am new on upwork and facing billing problem.
You don't have a valid billing method on file with Upwork. Please correct this before making an offer.
Nov 20, 2019 10:56:25 AM by Bojan S
Hi Zeeshan,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for reaching out to us.