Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Jan 24, 2020 09:29:23 PM by Aleksandar D
Hi Ahmet,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 26, 2020 12:49:41 AM by Naveen S
I don't know what's wrong with my Upwork. I followed all the guidelines of cards using Visa and Master Card. Also, while adding the last card, Upwork deducted 2 small amounts for verification and when i verified with the deducted account it again showed an error.
I don't know what to do. I'm trying this from last 2 days and did not understand what the hell is going on with upwork. Why it is showing errors. The maximum error I'm getting from Master Cards. Please, give me solution.
Jan 26, 2020 01:04:10 AM by Aleksandar D
Hi Naveen,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with your billing method.
Thank you.
Jan 26, 2020 01:09:03 AM Edited Feb 14, 2020 11:49:29 AM by Aleksandar D
Thanks for responding to my issue. I also need help regarding this issue
**Edited for Community Guidelines**
Please, get me in touch ASAP.
Jan 26, 2020 02:26:01 AM by Aleksandar D
Hi Naveen,
Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively.
Thank you.
Jan 28, 2020 10:13:44 AM by Bun B
I just created this account and I want to verify my payment method. But I had a problem while verifying my credit card.
Upwork has charged my credit card with two small charges adding to $10. I entered them on the website for verification. However, the digits entered were rejected. Thus, it was required from me to "Contact customer support" to get my card verified.
So, please let me how to solve this problem?
Jan 28, 2020 10:39:47 AM by Bojan S
Hi Bun,
We'll have one of our agents reach out to you via a support ticket to assist you with your payment method verification process.
Thank you for reaching out to us.
Jan 30, 2020 05:24:06 AM by Baxter J
Hi I am new here.
I posted a job, found a freelancer but now unable to begin as my payment method is not being accepted. It simply says Technical error, try again in a minute.. Which I have done a few times.
Please help.
Jan 30, 2020 07:05:03 AM by Aleksandar D
Hi Baxter,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Feb 5, 2020 01:51:42 PM by Simon S
I have verified my payment method but still facing an issue with an error "Your Visa ending is still unverified. Please verify your payment method to avoid any interruption to your contracts".Can anyone tell me how to fix it.
Feb 5, 2020 02:09:52 PM by Bojan S
Hi Simon,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Feb 6, 2020 11:23:29 PM by Alena R
Hi. I am new to Upwork and was so excited about it but the first steps of setting the account as a client made me already frustrated. The problem I have is the verification of my card. I was charged two small amounts but was unable to verify them and it takes me an hour of my morning time to try to get in touch with the customer support. Can anyone help me to get in touch with a support agent and complete a procedure, please? I think with payments and charges, in particular, the support should be more accessible than just giving an option of a bot chats and articles. It makes me feel insecure once after charging the money from my card it is impossible to immediately get support if something goes wrong.
Alena
Feb 6, 2020 11:29:18 PM by Goran V
Hi Alena,
I`m sorry about the inconvenience this had caused you. Our team will reach out to you via ticket as soon as possible and assist you further with your billing method. Our team will also double check why you weren't able to connect with our Customer Support and assist you further as well. If you have any additional questions, let me know. Thank you.
Feb 7, 2020 04:34:30 PM by Kate C
Hi there! I didn't see that the amount verified should be $10 and now my account is on hold. What should I do now? Thanks!
Feb 7, 2020 05:45:36 PM by Joanne P
Hi Vince and Kate,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Feb 7, 2020 02:57:58 PM by Vince C
I'm in Canada, so the verification deposits are in CAD$ is it OK to post them that way to verify?
Feb 8, 2020 02:19:36 AM by Hayden E
I am trying to add my credit card as payment method but the system complains about verification and suggests me to contact support center.
Feb 8, 2020 02:53:55 AM by Aleksandar D
Hi Hayden,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Feb 10, 2020 07:26:11 AM by Cameron C
Hi, I am trying to add a primary billing method to my account. Whenever I put in my CC information and try to submit, it doesn't recognize any number being in the fields?
Not sure what to do.
Feb 10, 2020 07:38:43 AM by Bojan S
Hi Cameron,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Feb 12, 2020 11:14:22 AM by Zeshan A
kindly help me its urjent
"We are unable to authorize your card. Kindly contact with your Issuing Bank."
Feb 12, 2020 11:58:49 AM by Bojan S
Hi Zeshan,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Feb 13, 2020 11:30:07 AM by Natalya S
Feb 13, 2020 11:58:00 AM by Bojan S
Thank you for reaching out to us, Natalya.
One of our team members will reach out to you directly via a support ticket to assist you with your billing method verification process.
Feb 11, 2020 11:16:36 PM by Raw S
My visa card is still unverified, I want to verify my payment but it says Cantact customer Support
Feb 11, 2020 11:31:35 PM by Goran V
Hi Raw,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Feb 17, 2020 12:37:33 PM by Lisa K
I am unable to verify my account. I tried to enter the amount to equal 10.00 but it said it was incorrect. I can't get back to the screen and now it says to contact customer service
Feb 17, 2020 01:03:38 PM by Bojan S
Hi Lisa,
We'll have one of our agents reach out to you via a support ticket to assist you with your billing method verification process.
Thank you for reaching out to us.
Jun 21, 2018 12:22:18 AM by Ken L
I am trying to verify my credit card. Clicking on the 'verify' link has not taken me anywhere. Also, when trying to get through to the standard support options, I have had the 'Community' button appear but none of the other contact options.
Jun 21, 2018 12:37:57 AM by Goran V
Hi Ken,
One of our team members will reach out to you directly and assist you further, thank you!
Sep 20, 2018 03:44:46 PM Edited Sep 20, 2018 03:46:26 PM by Ako K
I am going through the same issue as well. I can't book my freelancer because this system is telling me to verify the credit card. I click on the link and nothing happens!!!! Paypal use to have something like this. I don't think upwork need this thing !!! It just drive customers away. KEEP IT SIMPLE! You enter the credit; it works or it doesn't work.....SIMPLE..
Sep 20, 2018 05:53:54 PM by Avery O
Hi Ako,
The Customer Support Team to reach out to you through an email ticket so that they can assist you further.
Feb 17, 2020 12:34:24 PM Edited Feb 19, 2020 03:05:30 PM by Bojan S
Hello Avery ,
My credit card payment is not verified please guide me.
Regards
**Edited for community guidelines**
Feb 17, 2020 12:53:01 PM by Bojan S
Hi Andy,
We'll have one of our agents reach out to you via a support ticket to assist you with your credit card verification process.
Thank you for reaching out to us.
May 14, 2020 04:08:37 AM by Nancy A
Feb 21, 2020 04:12:24 AM by Jorge J
Hello,
My billing method needs verification and since it appears in euros, the amount entered was incorrect and now it says to contact customer support (the money has been withdrawn).
Please do help me ASAP.
Thank you,